Hôtel près de Club de golf Ngôi Sao Đại Lải (Phúc Yên)

« Le problème n'est ni le cadre ni la qualité des prestations, impeccables pour les environs de Hanoi, mais que cela ne correspond pas à ce que nous avions sur le site de réservation. Nous avons réservé pour deux adultes et deux enfants, mais la réservation n'a été enregistrée que pour deux adultes, d'où un supplément conséquent. Par ailleurs, les lodges annoncée à 72 M2, ne font qu'au maximum 40 M2 habitables, le reste étant la terrasse extérieure. »

« We were 3 of only 5 people in the hotel so services were at a bare minimum, which sucked for us. The place looked fresh and new, which is hard to do as things age quickly in Vietnams climate. The room was delightful and comfortable. The bathroom was a wet room and well laid out. Don't sit on the side of the bath as it's held down and tipped up me which took a bit a work to rectify. Breakfast 1was terrible, with no menu to choose from it was just prepared and here's something to eat. Breakfast 2...

« This was one of the most confusing stays I have ever had, firstly communication from the park was great at first and then more and more and more.. the contact loves a good information flood on WhatsApp So I thought I had all the information I could need, but quickly realised I actually knew nothing. Google does not tell you much about the resort apart from poor reviews on restaurants, but I could not find a mart, shops, anything really? There is no information about the resort available, I...

« Was there for 3 night and had no maid service. One night there was no hot water »

« 部屋が寒い！！ バスタブあるが、暖かいお湯が途中で出なくなるので使えない！！ »

« Good service！ »

« Hotel is in a fanastic location for the area. However, it is very “tired” and in beds on a refurbishment »

« This hotel is a scam place. We booked a trip to Hanoi via Expedia on March 19, 2026. We planned to stay there for two days. However, the place was faulty in its advertising. The smell was so bad, like it was old and moldy. We entered the room for just 5 minutes and we left. We had to book a different hotel due to the fact that the hotel is not in good condition to serve customers. I reported this problem to the front desk staff, stating that the pictures in their advertising on Expedia included...

« Excellent staffs »

« The real location of the hotel was different from the hotels dot com map. I was having difficult finding the correct location with several taxi drivers… The owner of the hotel kept asking me if the hotel fee was fully paid. I continued to say “yes”. She said it should one bed. But I said I paid for two beds. She finally gave me two bed but without balcony and with a small room. I paid about 130 USD for the smelly and tiny room. Please see the attached pictures. These pictures are totally...