Herbergen in West End

'Under construction, no mention on website before booking. Reception was major construction area, my room was directly above, construction still taking place after 11pm. complained, staff told me they asked the contractors but they were being ignored. Finally stopped at 12:10am. Staff member apologized and told me the GM said I would have a reduced rate. When I checked out, no reduced rate and no one knew about it. Don't stay here would be my summary.'

'No kitchen '

'The only miner we can think of is that its located far ourside the towncentre. But the hotel is just perfect'

'Very convenient location to the airport, you just have to walk along a covered passageway for about 2 minutes minutes. Ask if you need non-scented toiletries as theirs are incredibly strongly scented and quite horrible. Also, check that the thermostat in your room works; mine didn't and it was horribly hot'

'The hotel is very chaotic when you enter. There is no staff and you cannot call room service or the front desk at any time. They connect you to ai then from ai they connect you to a call center in Orlando. They never connect you to anyone who works there at anytime and it makes asking for fresh towels or even a simple coffee impossible. I wouldn’t stay here again. '

'The hotel is either new or renovated. Very clean. The staff is nice and welcoming.'

'Rom was clean but tv did not have s clear picture. Staff were ok but instructions to leave key in room because of our very early departure at 4am created a problem for the manager as she called me in Florida complaining that I had not checked out properly.,even as I had pre-paid my stay and they had my crdit card on file.'