Schiereiland Yucatán: Goedkope Vakanties

The check in seemed nice, we got a wet towel and a drink which was really tasty, the check in itsself lasted way too long, im not exaggerating when im saying it took at least half an hour. The room and the pools were really nice. We did a round trip and of all the places we've been to the staff in this hotel was the least friendly. There are red cabs outside the hotel. They charge like 3 times the normal price. Ordinary cabs aren't allowed to pick up people from/nearby hotel. If you try to catch one on his way out, they will tell you they are off service. We got a number from an ordinary cab driver, but he didn't dare to come to our hotel. This hotel stinks. The staff will tell you they have nothing to do with the red cabs, but surely they do. We also went to the steak restaurant. We asked for the tenderloin steak with no fat. -. - 1/3th of our steak was fat. The prices for the food are quite high and u have to order every side dish apart from your steak. So if you order a steak, you will get just the steak. We ordered the roasted potato, but it was underdone. Then when we got the bill they charged us a steak that was almost twice as expensive. At first they tried to tell us that we made a mistake, which i think is really odd. They charged us for something different than we had ordered, it was really that easy, but they acted as if they didn't understand. Took them about 30 minutes to understand, and after all the fuzz they still had the guts to try and charge us gratuity.

Jose was AMAZING.

This was by far the worst all-inclusive experience I have ever had. The hotel had only one specialty restaurant, and we were never able to dine there because reservations could only be made through a mobile app that did not work properly. I reported this directly to managers Edgar and Eliseo, but neither resolved the issue. The food was terrible, with very little variety and poor quality. The only exception was the breakfast omelet station, where both the food and the cook’s service were excellent. The drink service was equally disappointing. Alcohol was not available until 11 a.m., the beer at the pool was served warm, and one day they even ran out of whiskey. At the lobby bar, drinks and even coffee were routinely served in disposable cups unless we repeatedly asked for a proper glass or cup. On our final day, the hotel accommodated passengers from a canceled/delayed flight, overcrowding the only available buffet. There were long lines, no available seating, and food quickly ran out. This was an unacceptable all-inclusive experience. Expedia should reconsider offering this property, and I believe a refund or compensation is appropriate given the poor quality and service we received.

The check in seemed nice, we got a wet towel and a drink which was really tasty, the check in itsself lasted way too long, im not exaggerating when im saying it took at least half an hour. The room and the pools were really nice. We did a round trip and of all the places we've been to the staff in this hotel was the least friendly. There are red cabs outside the hotel. They charge like 3 times the normal price. Ordinary cabs aren't allowed to pick up people from/nearby hotel. If you try to catch one on his way out, they will tell you they are off service. We got a number from an ordinary cab driver, but he didn't dare to come to our hotel. This hotel stinks. The staff will tell you they have nothing to do with the red cabs, but surely they do. We also went to the steak restaurant. We asked for the tenderloin steak with no fat. -. - 1/3th of our steak was fat. The prices for the food are quite high and u have to order every side dish apart from your steak. So if you order a steak, you will get just the steak. We ordered the roasted potato, but it was underdone. Then when we got the bill they charged us a steak that was almost twice as expensive. At first they tried to tell us that we made a mistake, which i think is really odd. They charged us for something different than we had ordered, it was really that easy, but they acted as if they didn't understand. Took them about 30 minutes to understand, and after all the fuzz they still had the guts to try and charge us gratuity.

The check in seemed nice, we got a wet towel and a drink which was really tasty, the check in itsself lasted way too long, im not exaggerating when im saying it took at least half an hour. The room and the pools were really nice. We did a round trip and of all the places we've been to the staff in this hotel was the least friendly. There are red cabs outside the hotel. They charge like 3 times the normal price. Ordinary cabs aren't allowed to pick up people from/nearby hotel. If you try to catch one on his way out, they will tell you they are off service. We got a number from an ordinary cab driver, but he didn't dare to come to our hotel. This hotel stinks. The staff will tell you they have nothing to do with the red cabs, but surely they do. We also went to the steak restaurant. We asked for the tenderloin steak with no fat. -. - 1/3th of our steak was fat. The prices for the food are quite high and u have to order every side dish apart from your steak. So if you order a steak, you will get just the steak. We ordered the roasted potato, but it was underdone. Then when we got the bill they charged us a steak that was almost twice as expensive. At first they tried to tell us that we made a mistake, which i think is really odd. They charged us for something different than we had ordered, it was really that easy, but they acted as if they didn't understand. Took them about 30 minutes to understand, and after all the fuzz they still had the guts to try and charge us gratuity.

Jose was AMAZING.

This was by far the worst all-inclusive experience I have ever had. The hotel had only one specialty restaurant, and we were never able to dine there because reservations could only be made through a mobile app that did not work properly. I reported this directly to managers Edgar and Eliseo, but neither resolved the issue. The food was terrible, with very little variety and poor quality. The only exception was the breakfast omelet station, where both the food and the cook’s service were excellent. The drink service was equally disappointing. Alcohol was not available until 11 a.m., the beer at the pool was served warm, and one day they even ran out of whiskey. At the lobby bar, drinks and even coffee were routinely served in disposable cups unless we repeatedly asked for a proper glass or cup. On our final day, the hotel accommodated passengers from a canceled/delayed flight, overcrowding the only available buffet. There were long lines, no available seating, and food quickly ran out. This was an unacceptable all-inclusive experience. Expedia should reconsider offering this property, and I believe a refund or compensation is appropriate given the poor quality and service we received.

Jose was AMAZING.

Nice and calm hotel in the hotel-zone Cancun. Very nice and clean beach. Staff is very helpfull. Would defenitly reccomend it!