Marietas-eilanden: Skivakanties

Muy comodo y lujoso, la piscina muy bonita solo que demasiado profunda para mi estatura de 1.60 pude haber disfrutado mas si hubiera sido menos profunda, el restaurante afuera del hotel muy rico y buenos precios, la atencion de Azul y Fabiola excelente, habitacion muy amplia

Beautiful location, staff was great Rigoberto and Estella were very attentive, espectacular place would strongly recommend.

One of the best hotels I have ever stayed at.

Very nice hotel and rooms. It’s worth it to come back

We had a wonderful time! The resort was well kept, lots of fun activities for children. The staff was so helpful and lovely! The food was better than most all inclusive resorts and 24hour room service was definitely a bonus! We will return!

Love at first sight The sound of the waves, the smell of the sea, the warm sun on my skin, the taste of an amazing cocktail great sunsets,… it all comes back when I close my eyes. What an amazing vacation! I can say that as well personally as professionally I have stayed in many hotels. But this one …. Oh my God! A new love is born. After being a loyal Palladium/Royal Suites Riviera Maya guest (6 times), and a great disillusion in the Royal Suites in Punta de Mita the week prior to coming to Grand Velas, I have found a new love! Many (good and even great) reviews have been written about the Grand Velas, so I will try to highlight some things you may not have read in most of the reviews. It all starts with ….. people! When we arrived, immediately a bell boy opened the door of our cab. This is indeed the least you expect when you book in this kind of hotel. We were asked to take place in the nice sofas where someone would come to check us in (no need to go to the check-in desk). We were brought a welcome drink in the meantime. Check-in went very smoothly and we even got a welcome massage (shoulders and neck) from 2 ladies of the Spa. So far, everything you would expect from this type of hotel. But then comes the bell boy, a young guy of about 22 years old. He would show us our room and bring the luggage a couple of minutes later. On our way to our room he stops and asks us if we want to go directly to our room or if we want to take a look at the hotel and its facilities first. So far quite normal, but what impressed me greatly that he made a tour with us throughout the hotel, the Spa, the à la carte restaurants, buffet, tennis court, …. With a lot of information. He was really proud of ‘his’ hotel! And this is something we noticed throughout the 11 days we were there: all staff is very well trained and the management really has the confidence in all its staff, from bottom to top, to take care of the guests. I do not know how many companies would have the confidence in and would empower an ‘ordinary’ (absolutely no offence) employee to guide visitors around. I have hardly seen in any of the hotels or resorts that we have been that staff is trained with only one purpose: you put our guests – each individually - at the center of everything you do! It is by the training of these people, by empowering and trusting them, that they reach this kind of service level. A service that makes the difference. A huge difference! Every single staff is so proud to be part of this hotel. Great management! Our room: We had a great room and an even greater view. Our only concern was the rather small closet (3 adults – on the road for 31 days, we had quite some clothes). So we asked if it there was an alternative and the next morning, we had a rack and extra clothes hangers in our room! Maybe next time we will ask a room in the ‘middle’ of the hotel so that we can enjoy the sunset from our terrace. But is not, absolutely no remarks on the room: great beds, great terrace, great bathroom with jacuzzi and shower,… One small issue though, my daughter’s headphones (apple ear-ins) got lost. Though she never took them out of the room, one day they were ‘gone’. A complaint was filed and an investigation conducted but they were not found. The pool. What an amazing pool! 3 pools in fact – each with a different temperature. And another ‘pool’ with jacuzzi’s (a small adults only part). More than enough sunbeds. And a great rule … you cannot reserve sunbeds.

Excelente servicio, el desayuno rico. Las habitaciones muy limpias. Solo ha e falta música más movida en la piscina.

Nothing too fancy but close to everything! Beach right in front. Tacos all over the place and things to do super close too! Mismayola beach 15 mins away in car. Near the malecón walking distance. If you get a balcony the view is pretty nice. This is somewhere comfy, clean and secure! But more of a on a go kind of vibe. Staff is on it with security and pretty kind! Would be back honestly!

Excelente en todos los sentidos, instalaciones, alberca, habitaciones, etc, Sin embargo lo que supera todo es la atención y servicio de quienes laboran en el hotel. Sin duda un lugar para regresar. Mi única recomendación sería que tengan servicio de alimentos,