Floride : Séjours pour enfants

Nous avons dû changer 4 fois de chambre pour enfin avoir une chambre propre. Les autres avaient des cheveux, des poils et du sang à différents endroits. Portes cassées… Seulement 59$ de remise et aucun surclassement malgré le fait que l’on nous avait promis 200$. La piscine est très bien mais le samedi apres midi, impossible d’avoir une serviette malgré que l’on soit client de l’hotel car c’était full.

Hotel needs to retrain or maybe just train its staff Rude and obnoxious on reception Average in bar Totally lacking lifeguards and pool staff The valets are the only nice people in the hotel Cleaning materials are left out by the lifts non stop There was a serious incident by the pool and the lack of staff with medical training was frightening. They all started shouting but had no idea what to do. Hotel even charged guests for sunbeds on its own beach and won’t put up parasols if there is anything bigger than a gentle breeze. Owners need to get a new management team in and retrain the whole lot - customer service is dreadful.