« Dreadful. I want a refund. Displayed on the site as a cozy house in a quiet spot, the accommodation is back rooms of a dingy cafe, on a main road. No-one onsite - the 'service' amounts to someone on a remote phone, watching on cameras. Telling me that I had no reservation, and then 3 minutes later calling back to say they found the reservation, but it clashes with another reservation, and they had no room. Talking with a disembodied and uncivil person standing in a carpark was NOT HOW THE...

« I arrived at the property and was unable to access it as I had not been given any codes. Staff at the adjoining restaurant were able to help and I finally got the codes. When I attempted to turn on the television it simply said no signal . Fortunately the bed was very comfortable. »

« On arrival, we checked in with our lovely host and she gave us an upgrade to a cottage because we staying 3 nights! The cottage was lovely, with lots of little touches that made the difference. Very comfortable stay! »

« When we arrived at Blue Lake Lodge no one was there and the place was all locked up. Tried to phone the lodge but rang out to a full answering machine. So clearly something wrong with their booking system. »