SDG Library - Lancaster Branch

It was a horrible experience. Contact with the hotel was non existent. We booked then had to rebook a new hotel because we didn’t receive check in instructions as it was self check in and there was nobody at the actual property. Then they refused to refund me after the fact. Do not book this hotel.

If you value a peaceful & comfortable stay, pls read this before booking. Our stay was extremely disappointing. On arrival, we discovered the air conditioning was not working. The rooftop AC unit made a loud, alarming noise all night but produced no cool air. Wit the temperature around 25°C in summer, the apartment became unbearably hot, & my children struggled to sleep. The unit felt unsafe as it was connected to an office through an interior door, with a glass entrance that appeared accessible from outside. After the first night, D building entrance no longer required a code, meaning anyone could enter. I contacted the property through Expedia chat but received no response. Wen the TV remote also stopped working, I called a number provided by someone outside the building. I was asked to send photos of the thermostat and remote, which I did immediately, but my calls and messages were ignored afterward. I contacted Expedia, who advised us to check out early and requested a refund for our final night due to the issues. The property declined the refund. The apartment was not as shown in the photos. The furniture was stained, there was a strong chemical smell, the cookware was scratched and unusable, and the sinks had no covers. Construction made access difficult, and people were often smoking and loitering at d entrance. Overall, this property fell far below expectations in cleanliness, safety, comfort, and customer service. I would not recommend it, especially families.