Strand van Trou aux Biches

Ok for 3*. Good place for snorkeling from the beach. Lack of some ambiance, a little bit of pleasant music at the bar/restaurant could do a lot

I enjoyed my 4 nights stay here and will come back for few more nights. The room is very clean. However the room phone is not working and each time I had to go downstairs to talk to the receptionist. It took 4 days and nothing gets fixed. The servers in the restaurant were also rude to me, probably I’m the only Asian woman there. The island has a strong Indian culture influence I'm afraid maybe they talk to women down, I mean some male servers. Women receptionists are very nice and friendly. Breakfast is simple and same each day.

The receptionist, named Jeremy, is bald with a beard. He's terrible, disrespectful, and rude. He's damaging the chalet's reputation. He accused me multiple times of taking two drinks from the minibar, and I told him repeatedly that I hadn't taken anything, but he wouldn't believe me. He's impolite, unprofessional, and a liar. The driver called him to ask if the road to the chalet was safe and good, and Jeremy replied that it was unsafe, bad, and difficult to reach. When we took the road, it turned out to be safe and good! Jeremy ruined my vacation and made my wife and me unhappy. I paid a lot of money to have a pleasant trip, but he spoiled it. His attitude is disgusting and rude. He should be fired from the chalet so that it doesn't lose more customers. I'm going to change chalets and never return to Chalet Shamral. There are other beautiful chalets in the same area with respectful and courteous staff. The waiter at the restaurant, named Kafan, is wonderful, helpful, and respectful. The porter, named Abdul Hakim, is polite, respectful, and excellent. I will send this message to all tourist websites, hotels, and tour operators. You must buy enough water before arriving at the chalet because there is no grocery store nearby, and the chalet's restaurant closes early and is very expensive. You will need water at night.