Pabellón Cumbres Shopping Center

Do not take the fact free gifts This is my second time here and this was the last time they are extremely rude and pushy threatening you to buy a time share I went with my fiancée and one of the staff literally yelled at of us for refusing to buy a time share to the point we where in a fully blown screaming argument this is not not how we wanted to spend our vacation. They promise you a free excursion for the price of you being yelled at and forced to pay thousands of dollars to buy a time share and when you refuse they got very nasty Room service is $15 per call that is not all inclusive Our mini bar fridge was hot and did not function and was only restocked once the whole week we were there Allll the staff expect tips and if you don’t tip they’ll leave your room a mess and hit you with fake charges in your room None of the properties hot tubs work or family attractions where operational the place is under fake construction

I was very disappointed with my stay at this hotel. The food was poor quality, lacked variety, and was honestly unpleasant. Considering the price, I expected a much better dining experience. The hotel advertises 20 restaurants, but during my stay only three were actually open, which felt very misleading and significantly limited the available options. What made the experience even more frustrating was the transportation policy. Guests are not allowed to have Uber drivers enter the property or pick them up at the hotel entrance. Despite traveling with luggage, I was forced to drag my bags all the way to the street to meet my ride. This was extremely inconvenient and unacceptable for a hotel at this price point. Overall, the experience was disappointing and did not provide the level of service or value that was advertised.