Vacances de La Fortuna

The only reason I didn’t give 5 stars is the pool service is slow, the staff is wonderful and very nice, the resort is very clean, and the food is excellent. Great location with massages on the beach (Medano Massage $59 for 60 mins or $69 for 90), next to Medano beach (swimming beach), and The Office (excellent food and killer location). I’ve been going to Cabo for 23 years and stayed at lots of resorts. My wife and I stayed here last year for her bday and came back again. It’s a chill resort, not crowded, easy to get pool seating, etc. Very relaxing which is why we stayed there. There are plenty of other resorts to choose if you want more action. I recommend the resort, just keep in mind the pool service is slow (but servers are friendly). And, I’m an excellent tipper so that was not the issue :)

Overall customer service was unsatisfactory. Staff wasn’t very helpful only a handful were nice and friendly. I wouldn’t recommend this place. I would look into other places that have better service and value for the price we paid.

The elevator doesn’t work and my husband was trapped in it as soon as we arrived. The gym was unusable as it was under water. There is nothing close by in terms of groceries, the Walmart is closest but would be a 25 minute walk and do not recommend it. The appliances worked but all the cupboards smelled strong like vinegar. The safe didn’t work and the door code didn’t work and when we locked the door it still banged around because it didn’t fit properly. The pool was nothing special at all. The place was large, nice bedding, tons of towels, but overall not worth it. We were happy to check out. I wouldn’t stay here again.

Excelente hotel