Klosters-Serneus Holidays from €288

Very good place to stay

Property was clean. Good for solo travel. It’s not in the city center but buses are easily accessible 2/3 mins walk (15 minutes away from main train station) 20 mins tram ride from old town.

The staff was very patient and helpful with us Americans. The hotel is updated and has a great location for the price. It’s close to the water, tons of shops and restaurants and was perfect for a short trip to Zurich. The rooms are bigger than others we’ve stayed in around Europe. Beds were comfortable and they provide multiple pillow options. There’s no A/C (I understand that’s hit and miss over there), but the fan provided wasn’t great, which was tough in August. The biggest issue was the Wi-Fi. We had almost no connectivity throughout our 3-day stay, though it was fine in the lobby. We’d go to connect and the Wi-Fi either didn’t show up 75% of the time or it would and would disconnect just a few minutes into use. This was on a few devices so I know it wasn’t just our phones. Other than the internet, I’d recommend the hotel, as I can recognize AC is just different over there.

The staff was very helpful when my husband was sick and we needed to go to the emergency room. They helped me find the best one open at that time. The breakfast was excellent and the price was inclusive of custom omelettes, lattes, etc. and had very nice features such as a juicer. We stayed on the same floor as the gym/sauna, which was basic for gym equipment but has a nice roof deck with tea, fruit, and train station views. The trains are constant if you open the window. The only thing is I wish the bed was softer and that the room had a regular chair.

Good location with mall and grocery stores close by. Tram, bus, and train stations all there too. Dark rooms. The alarm went off twice within 12 hours due to a sensor malfunction. The staff did not seem to know what was going on and nobody communicated anything with the guests. It was very inconvenient and loud. We had to evacuate the building both times.