Vacances de Grand Rocher

Good spot

Tout est parfait

We loved our stay at Puerta Azul. They have their own dock to start snorkeling and kayaking from, as well as boat pickups of you prefer tours to reach farther destinations. Breakfast onsite was great with a weekly rotating menu. One thing to note is that the onsite restaurant is the only convenient but expensive option for lunch and dinner. The main road is not comfortably walkable, although we did do it a few nights for more variety. The front desk can also call taxis for you. The reef outside had some amazing snorkeling and was the highlight of the stay. We saw an octopus, 2 types of rays, jellyfish, squid, and countless fish species over the span of 5 days. Very few other hotels have set up here so we had the reef all to ourselves.

We ended up being disappointed by the „resort“. First and foremost, customer attention is extremely poor. There was no reception and we had to ask for everything via WhatsApp. It felt like we had to beg for many things, we had to write every day that we want our room cleaned and towels changed, or else they would not do it. We also had to ask for beach towels as they were not provided. The wifi was not working well in the room and the AC was making heavy noises and was dripping. They claim that they would always bring you to the beach with a golf cart, however we ended up walking there most of the time as we didn’t see any staff to bring us. Breakfast tastes good but as a hotel guest your options are strictly limited to the same 3 items on the menu, which after multiple days gets boring. I also had to beg to change the bacon with avocado to have a vegetarian breakfast. It seemed like we were the only guests end of July/beginning of August which added a strange feeling to our stay. The infinity pool was nice, yet small, and the beach was nothing special. The sun beds are old and we were biten heavily by sandflies. As we had to leave early the last day, we asked to get our included breakfast to go, which was declined. The arranged airport shuttle did not show up! Luckily we found someone cleaning in the morning and she called a colleague that took us to the airport while stopping multiple times to pick up other workers. We arrived 25mins later than planned to the airport.