« Other than the beauty of the villas it was the little things:
1. Front desk staff took time to research questions they didnât immediately had an answer to.
2. Staff noticed my mosquito bites on check in so included repellant with my turn down service the next day.
3. Never had I had my feet washed as a welcome.
4. Restaurant staff new our preferences after only one meal.
5. Staff apologized to me when it was my fault I missed a class/activity.
Thereâs more but, go experience it...
« Other than the beauty of the villas it was the little things:
1. Front desk staff took time to research questions they didnât immediately had an answer to.
2. Staff noticed my mosquito bites on check in so included repellant with my turn down service the next day.
3. Never had I had my feet washed as a welcome.
4. Restaurant staff new our preferences after only one meal.
5. Staff apologized to me when it was my fault I missed a class/activity.
Thereâs more but, go experience it...
« Me and my family had a wonderful vacation at Sanggraloka Ubud. It had such a wonderful view of valley with the location only being 20 minutes away from Ubud Center. the farm has many spices collections, so they educate my children the name of spices that are usually used by Balinese people. »
« Me and my family had a wonderful vacation at Sanggraloka Ubud. It had such a wonderful view of valley with the location only being 20 minutes away from Ubud Center. the farm has many spices collections, so they educate my children the name of spices that are usually used by Balinese people. »
« The resort is quite new and everything is in great shape. Having a private plunge pool is very nice. I love the high ceiling in the room and decor is lovely. Beds were comfortable and linens good quality. Ordering dinner - had to order in advance (1 hour minimum) but food was great and service was also excellent. Massage - there is only one room with two tables so my friend and I were in the same room and only about a foot apart. The massage was just okay. Road to get in is very narrow...
« The resort is quite new and everything is in great shape. Having a private plunge pool is very nice. I love the high ceiling in the room and decor is lovely. Beds were comfortable and linens good quality. Ordering dinner - had to order in advance (1 hour minimum) but food was great and service was also excellent. Massage - there is only one room with two tables so my friend and I were in the same room and only about a foot apart. The massage was just okay. Road to get in is very narrow...
« Great hotel, possibly the best in Sanur. Nice and well built, comfortable well appointed rooms, very good breakfast, huge two pools and very attentive and supportive staff. »
« Great hotel, possibly the best in Sanur. Nice and well built, comfortable well appointed rooms, very good breakfast, huge two pools and very attentive and supportive staff. »
« From the moment I arrived, everything about my stay exceeded expectations. The setting is stunning, the service is sincere and professional, and the overall experience feels exclusive yet very comfortable.
The room was beautiful, the bed was super comfortable, and the amenities were complete. Breakfast and food quality were excellent. The team made the stay feel very personal and welcoming.
We will definitely return. »
« From the moment I arrived, everything about my stay exceeded expectations. The setting is stunning, the service is sincere and professional, and the overall experience feels exclusive yet very comfortable.
The room was beautiful, the bed was super comfortable, and the amenities were complete. Breakfast and food quality were excellent. The team made the stay feel very personal and welcoming.
We will definitely return. »
"â Very Disappointing Experience â Not the Hilton Standard
Our stay at Hilton Bali Resort Nusa Dua was extremely disappointing and far below what we expect from a five-star Hilton property.
From the beginning, the welcome was mediocre. On our first day, when we returned from an excursion in the evening, we found that our room had not been cleaned at all. Trash bins were full and had attracted ants, which were crawling throughout the room. Attempts to reach reception by phone were unsuccessful. When my son went to speak directly to the Duty Manager, her attitude was aggressive and inappropriate. Instead of apologizing, she suggested it might be our fault and spoke about conducting an âinvestigation,â which was unacceptable.
Housekeeping eventually came, but the ant problem was not resolved. My 12-year-old daughter was very frightened, and I had to deal with the remaining ants myself.
The following evening, a glass water bottle (the hotel provides drinking water in glass bottles) fell and shattered in the bathroom while my daughter was showering. Broken glass was everywhere, and she could not exit safely. Once again, reception did not answer for approximately 15â20 minutes. I had to collect the broken glass myself to make the bathroom safe and slightly injured myself in the process.
Although the bathroom was cleaned the next morning, the cleaning was dangerously incomplete. Later, my son attempted to take a bath and felt glass fragments against his back when he sat in the b"