6/10 Satisfaisant
Kaitlyn L.
19 janv. 2026
Les points forts : Propreté
Overall, we left disappointed - it was not a bad stay, but with better communication from the host, our stay could have been significantly better. The house is good and location is great. Very close to sugar mountain, cute cabin with plenty of room. However, there is very little communication from the host - which was the biggest frustration for us. Upon arrival, there are not clear instructions for getting into the home. The instructions indicate there is a keypad on the door, but there is actually a lockbox that you have to search for, with physical keys. There are no instructions on how to use the stovetop, which is not self explanatory . The hot tub was not working. I had no idea how to use it or turn it on, as there are no instructions or visible power switch and the front panel with the buttons was not on. It did not look well maintained. I reached out to the host via Vrbo and through Vacasa directly & received no response. I reached out the again next day and spoke with someone , that told me, very unenthusiastically, that they would put in a ticket for that day for someone to come out . I specifically asked if I would hear from someone that day, and was told that I would. However, again, I never heard back. Due to this, we were unable to use the hot tub during our stay. There were no kitchen towels or toiletries in the bathrooms. Due to how cold the outdoor temps were, we were unable to use the basement bunk room as there is no central heating in basement.
Kaitlyn L.
Séjour de 3 nuits en janvier 2026