Op basis van 991 geverifieerde beoordelingen
3,3 Hygiëne kamer
3,6 Service & personeel
3,4 Comfort kamer
3,2 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 28 mei 2024
This property is well located near the center of Wilmington and 12 minutes from the beach. It has nearby restaurants and shops, making it a great place to bring your dog or pet.
Opmerking van Hotelbeheer
29 mei 2024 door Hotel ManagementHotelbeheer
Dear Julio, Thank you for being our guest and for sharing your experience with fellow travelers. We are fortunate to be located close to many attractions in the area, including the beach, all just minutes from our hotel. In addition, there are many restaurants and shopping options within walking distance. Thank you again for taking the time to tell us about your stay. We hope to welcome you back soon!Sincerely,Hotel Management
door een geverifieerde reiziger
Geplaatst op 9 mei 2024
door een geverifieerde reiziger
Geplaatst op 9 mei 2024
I really just needed a room to sleep after a flight cancellation due to weather. I got there late and was leaving early so I didn’t want to spend a lot. I wanted to take a shower but felt like I’d be dirtier if I did. The shower looked disgusting. The toilet had a dirty ring at the water line, and the sink was dirty. The carpet was filthy. The tile area was sticky. None of the lamps worked. I normally would have asked to change rooms but it was so late and I had to catch a 7am flight so I needed to be up pretty early. Fortunately the bed looked clean. But it was absolutely not worth the almost $100 I spent for a gross room. I would never stay here again. It was room 233 on 5/8-5/9.
Opmerking van Hotelbeheer
10 mei 2024 door Hotel Management Hotelbeheer
Dear Philip, Thank you for choosing us and sharing your feedback. We are truly sorry to hear about the challenges you encountered during your stay with us. Your comfort and satisfaction are paramount, and it is disheartening to learn that we fell short of meeting your expectations. We understand the importance of a clean and welcoming environment, especially after a long day of travel. Please accept our sincerest apologies for the condition of your room; this is certainly not indicative of the standards we strive to uphold. Your feedback is invaluable, and we are committed to addressing these issues promptly to ensure a more pleasant experience for all our guests. We hope you will reconsider and give us another opportunity to exceed your expectations in the future.Sincerely,Hotel Management
door een geverifieerde reiziger uit Wilmington
Geplaatst op 6 mei 2024
The man working the front desk was rude. I tried to check in and was told I wasn't allowed because my license still had a local address on it. Even though I had moved. He would not give a refund. The whole place walking through the smoke area not only smelled of smoke but it smelled of just disgusting.
There was trash around the grounds and I didn't feel real safe walking to the front door.
Opmerking van Hotelbeheer
7 mei 2024 door Hotel ManagementHotelbeheer
Dear Marcia, We are truly sorry to learn about your disappointing experience during your stay. We always aim to provide a clean environment, excellent service, and an exceptional experience for all our guests; however, after reading your experience's details, we regret we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management
door een geverifieerde reiziger
Geplaatst op 28 apr. 2024
door een geverifieerde reiziger
Geplaatst op 23 apr. 2024
Enlever le tapis de la chambre 309
Opmerking van Hotelbeheer
24 apr. 2024 door Hotel Management Hotelbeheer
Dear Martine, We appreciate your suggestion regarding the carpet in Room 309 at Extended Stay America. We will certainly take this into consideration as we continue to enhance our accommodations. Your feedback is valuable to us, and we hope to welcome you back for an even better experience in the future. Thank you for choosing to stay with us.Sincerely,Hotel Management
door een geverifieerde reiziger
Geplaatst op 12 mrt. 2024
Room was very clean and comfortable. Staff were very friendly and helpful.
door een geverifieerde reiziger
Poorly cleaned
Geplaatst op 26 feb. 2024 op HotelsRoom smelled like an ashtray. The tile floor had cleaning mop marks but the entire thing was sticky. The bathroom walls were never cleaned and had drippy residue. The bath sink was dirty when I arrived.
Opmerking van Hotelbeheer
27 feb. 2024 door Hotel ManagementHotelbeheer
Dear Nathan, Please accept our apologies for the inconvenience caused; we regret your room was not spotless and fresh, resulting in an unpleasant experience on your visit this time. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists and ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to the guest. Please allow us another opportunity to provide a better experience on your next visit.Sincerely,Hotel Management
door een geverifieerde reiziger
Geplaatst op 4 feb. 2024
door een geverifieerde reiziger
Geplaatst op 2 feb. 2024
Is good place to stay is quiet area
Opmerking van Hotelbeheer
3 feb. 2024 door Hotel Management Hotelbeheer
Dear Jose, We're delighted you enjoyed your stay at Extended Stay America in our serene surroundings. Your positive feedback about the quiet area is greatly appreciated. We strive to provide a peaceful and comfortable environment for our guests. Thank you for choosing Extended Stay America, and we look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management
