The man working the front desk was rude. I tried to check in and was told I wasn't allowed because my license still had a local address on it. Even though I had moved. He would not give a refund. The whole place walking through the smoke area not only smelled of smoke but it smelled of just disgusting.
There was trash around the grounds and I didn't feel real safe walking to the front door.
Opmerking van Hotelbeheer
7 mei 2024 door Hotel ManagementHotelbeheer
Dear Marcia, We are truly sorry to learn about your disappointing experience during your stay. We always aim to provide a clean environment, excellent service, and an exceptional experience for all our guests; however, after reading your experience's details, we regret we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management