Water Art Elbinsel Kaltehofe

Our prepaid business week was completely sabotaged by this hotel. We had a full week booked and fully prepaid for an essential business trip. Due to unforeseen circumstances, we arrived a day late (after the first night). Instead of professional hospitality or basic problem-solving, we were treated appallingly. The hotel had brazenly resold our room to someone else and marked us as a 'no-show'. This means they collected money twice for the exact same room: once through our prepaid reservation, and a second time from the new guest. Pure double-dipping! To make matters worse, they only offered a room for just one night (until tomorrow), leaving the rest of our business week completely unresolved, and provided no suitable alternative accommodation for the remaining days. When we demanded accountability, they had the nerve to offer a measly 10% refund after keeping our money for a week we were locked out of. The staff lacked basic professionalism, empathy, or any understanding of corporate hospitality. This hotel essentially pockets your money and leaves business travelers stranded. Save your company the financial loss and frustration and avoid this hotel at all costs.

Enigszins ouderwets ingerichte kamer. Wel leuk in de stijl van het dierenpark wat er naast ligt.

The hotel felt empty, I had a very good greeting by what appeared at first to be the only person that worked there. I soon realised that the restaraunt in the hotel was not open in evnings to eat and there was not a bar to get snacks or drinks. I had to go out into town to try and find somewhere else. The breakfast was a lot of money for not much choice it was a few yoghurt and cereals and white rolls with slices of meat or cheese. For an 8am breakfast there was me and one more guy. The room was very warm and the airco that was in the room didnt appear to work well. Anyhow it was clean, the room was warm so didnt sleep to well and the breakfast was not good... the staff were fine and the place was clean. If you have no were else and you need to be in this area then this is ok but if you have multi days on business then I would recommend to avoid and look for something else..