Op basis van 1.095 geverifieerde beoordelingen
4,3 Hygiëne kamer
4,2 Service & personeel
4,3 Comfort kamer
4,2 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 27 jul. 2022
Mooi hotel in het centrum en op loopafstand van diverse restaurants. Niet goedkoop maar wel een goede kwaliteit.
Als je in het centrum wilt verblijven zeker een aanrader
Opmerking van Hotelbeheer
27 jul. 2022 door Hilton SFHotelbeheer
Thank you so much for the wonderful review! We love showing our guests that Hilton hospitality! We hope to welcome you again if your travels bring you back to San Francisco.
door een geverifieerde reiziger
Geplaatst op 10 jun. 2024
Great stay overall. The staff was very helpful, friendly and room accommodations were awesome. I also enjoyed the city vuew. Will recommend to others.
door een geverifieerde reiziger
Geplaatst op 9 jun. 2024
door een geverifieerde reiziger
Geplaatst op 9 jun. 2024
door een geverifieerde reiziger
Geplaatst op 4 jun. 2024
The property was clean and the staf was incredibly helpful. I would definitely stay there again. I would not recommend planning to walk to destinations from this location however. The areas on the way to the property were concerning. Many streets with tent encampments within blocks of the hotel.
Opmerking van Hotelbeheer
10 jun. 2024 door Front Office ManagerHotelbeheer
Hello Heather,We are delighted to know you enjoyed your stay with us at Hilton Union Square. We are aware of the homeless situation affecting parts of the square. As in any metropolitan city area the situation is an ongoing battle that we are working through with the help of the city. We do have security and concierge have maps of not only the best sights to see, but the best and safest routes to take. We appreciate you taking the time to visit us, and we look forward to providing you with great service on your next trip.
door een geverifieerde reiziger
Geplaatst op 2 jun. 2024
Very clean, registration was very friendly and super helpful. She went above and beyond. Excellent service
Opmerking van Hotelbeheer
10 jun. 2024 door Front Office ManagerHotelbeheer
Hello David,Hello Andrew,We thank you for your stay with us at the Hilton Union Square. It is our goal to provide you with the best experience possible. We look forward to seeing you on your next visit to the area
door een geverifieerde reiziger
Geplaatst op 31 mei 2024
Pool was close and no one mentioned it. Walkway went, bathroom in my room was dirty. Tv cabinet dusty.
Opmerking van Hotelbeheer
11 jun. 2024 door Front Office ManagerHotelbeheer
Dear Ailem, we apologize for the unpleasant experience you had with us at the Hilton Union Square property. We are extending additional training to our staff to ensure the most updated information is provided to every guest, and each room receives proper inspections prior to our guests arrive. Again, this was not our standard for our rooms, and we thank you for bringing it to our attention, it is an opportunity for better performance.
door een geverifieerde reiziger
Geplaatst op 30 mei 2024
We were charged an additional $35 a day that was not mentioned during booking.
Opmerking van Hotelbeheer
13 jun. 2024 door Front Office ManagerHotelbeheer
Dear Daniel, we apologize for the oversight in not explaining the Destination fee in advance. Should you decide the stay with us again, we will gladly waive the fee. In addition, we hope all other areas of your stay was up to your standards. Our goal is providing service above and beyond and would love to have you stay with us in the near future.
door een geverifieerde reiziger
Geplaatst op 29 mei 2024
The room was alot smaller than we thought, and the water in the tub went down slow.
Opmerking van Hotelbeheer
13 jun. 2024 door Front Office ManagerHotelbeheer
Dear Oralia, we apologize for the tub slow draining and we had our engineers correct the issue. Had we known, it would have been our pleasure to provide a room type more to your liking.
door een geverifieerde reiziger
Geplaatst op 27 mei 2024
There was poop on the sidewalk outside the property. There were only 2 people at the front desk checking in guests. The man that checked us in was so helpful and friendly I didn’t get his name but he was helpful in getting us a room more of our liking as we had initially requested a room above the 35th floor and the one that was reserved for us was the 26th floor which would have been miserable. He checked the system and was able to put us on the 37th floor!!! We stay here often
Opmerking van Hotelbeheer
15 jun. 2024 door Front Office ManagerHotelbeheer
Dear Guest, we apologize for the initial inconvenience caused to you, and we appreciate that we were able to make it right by exceeding your expectation of your desired room. Thank you for being a loyal guest and we look forward to seeing you on your next visit to the Hilton Union Square Hotel.
