Pool was close and no one mentioned it. Walkway went, bathroom in my room was dirty. Tv cabinet dusty.
Opmerking van Hotelbeheer
11 jun. 2024 door Front Office ManagerHotelbeheer
Dear Ailem, we apologize for the unpleasant experience you had with us at the Hilton Union Square property. We are extending additional training to our staff to ensure the most updated information is provided to every guest, and each room receives proper inspections prior to our guests arrive. Again, this was not our standard for our rooms, and we thank you for bringing it to our attention, it is an opportunity for better performance.