Hotels in de buurt van St. Claire Square Mall (Fairview Heights)

'We will return enjoyed the stay the customer service'

'I stayed with my children and we had a great experience.'

'Check in took a very long time. Staff seemed confused and struggled with the computer. Upon check out, I realized that I left some clothes hanging in the closet in the room. I messaged the hotel. No response. I called the hotel, he took my info and said he'd call back. That was five days ago-no response. For me the mattress and pillows can make or break a hotel experience, and although this hotel was about average in most ways, the bed was truly the most uncomfortable bed I've ever slept in. I...

'Staff admitted to a broken elevator and expected me as a 72 year-old man to lug a 45+ pound suitcase to the king room we reserved. They offered a two queen bed room on the first floor which I considered a downgrade but they considered an upgrade. Really? We registered our dissatisfaction and said we'd check out early the next morning and not stay the remaining 3 nights. When checking out I asked how to get a refund for the remaining unused nights and the hotel said to get with Expedia. We did,...

'The bedding smelled like it wasn’t washed with detergent. The bed was extremely uncomfortable. The couch looked like it had been rode hard. Wouldn’t even dare sit on it. The room smelled awful as did the entire property!'

'The room was nice and big . The only complaint I got is the microwave the door was broken and water was coming through the windowsill when it rained. And I was told, maintenance was coming multiple times to fix everything.But nobody showed up.'

'Everything in my room was clean and useful. Definitely a good stay other than the air conditioner cutting off and on.'

'Clean, comfortable, quick check in'

'This hotel was the absolute worst! The room was old and dirty. The elevator had a racial slur carved into the door. The staff was not very responsive. The beds were horrible. I would not stay there for free. I wish I could get my money back. The rooms did not look anything like the pictures. The breakfast was very lacking. For example the yougart was past the expiration, but since they froze it, they put it out to serve the guests. This was the worst experience that I have ever had'

'Bed bugs '

'I stay here because of the welcome dinner/drinks and the breakfast. All are free and delicious. Rooms are clean and beds are comfortable.'

'It is a good place to stay, several places to eat and drink in walking distance.'

'The room was a great size for my family. It was clean and the staff was friendly and helpful. '

'Very well kept and clean. Staff super friendly and helpful. Room very spacious and clean. Comfortable beds Thank you'

'Stayed a month after moving out of rental and into new home. Good sized room with king-sized bed, 2 desks/tables, 2 office chairs, and recliner. Our 3 cats were comfortable. No problems!'

'Staff was friendly and helpful. The buffet breakfast was lacking this time during our stay. There wasn’t any yogurt, very little fruit, only apples on the one day. Milk for my coffee came from a large jug and not little milkers which was inconvenient. The toilet in our room did not flush very well and the mirror in the washroom had a big chip where someone could cut themselves.'

'bugs in bed are automatic negative reviews. no light at the bathroom. stains all over and not even one plastic cup. hallway is disgusting'