Poolbar

Beoordelingen van Orange County Belek - Family Concept

5 out of 5
Orange County Belek - Family Concept
Bogazak mah. Akdeniz Cad. 50, Sok. No:18 Bogazkent SERIK, Serik, Antalya

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 93 van 194 beoordelingen" "
Gastenscore: 8 - Goed. 57 van 194 beoordelingen" "
Gastenscore: 6 - Redelijk. 23 van 194 beoordelingen" "
Gastenscore: 4 - Matig. 9 van 194 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 12 van 194 beoordelingen" "

8,8/10

Netheid

8,2/10

Personeel en service

8,4/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

8,2/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Karima

Positief: Netheid, personeel en service
7 nachten verbleven in oktober 2023
Reactie van CRM op 27 okt 2023
Dear Karima, Thank you for your evaluation. We hope that we can be your reason of choice again and take your evaluation to a higher level. Orange County Hotels

10/10 – Uitstekend

Gizem

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Geweldig!!
Een hele schone hotel, met veel activiteiten voor kinderen. Heerlijk eten en direct aan het strand. Geweldige animatieteam. Dikke aanrader!!
2 nachten verbleven in oktober 2023
Reactie van CRM op 23 okt 2023
Dear Gizem,We are delighted to see that you have enjoyed your stay and evaluated us with full points. We will be happy to have a chance top welcome you once again in Orange County Hotels.Customer Relationship ManagementOrange County Hotels

8/10 – Goed

Hikmet, Westervoort

5 nachten verbleven in augustus 2023
Reactie van CRM op 14 sep 2023
Değerli Misafirimiz Hikmet Bey,Konaklamanızdan memnun kaldığınızı görmek bizleri çok mutlu etti.Sizleri aramızda tekrar görmeyi umut ediyoruz.Customer Relationship ManagementOrange County Hotels

10/10 – Uitstekend

Hilal

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Een hele fijne hotel met vriendelijk en hard werkend personeel. Ze doen hun uiterste best om je op een nette manier tevreden te houden, en het lukt ze ook. Het is zoals er beschreven staat echt een familie hotel, waar je zonder zorgen kan komen met je gezin. Er is voor iedereen wel iets wat hij kan eten, en het eten smaakt ook heel lekker. Ze zijn ook heel schoon in en buiten het hotel. Animaties zijn ook leuk geregeld zodat kinderen en volwassenen zich kunnen vermaken. Ik kom hier zeker vaker terug!
4 nachten verbleven in juli 2023
Reactie van CRM op 13 jul 2023
Dear Hilal, Thank you very much for your feedback and high rating. We are very glad to learn that you had joyfull time during your stay in Orange County. It was a great pleasure to welcome you! We will be happy to welcome you as our dear repeat guests once again! Respectfully Customer Relationship ManagementOrange County Hotels

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
We hebben een paar heerlijke dagen gehad. Paar nadelen...het eten is dageljjks hetzelfde en het personeel is over het algemeen niet echt vriendelijk. Kamers waren perfect schoon.
3 nachten verbleven in november 2022
Reactie van CRM op 24 nov 2022
Dear Guests,thank you very much for taking your time to write down your opinion about our hotel on expedia. Your feedback is important for us in order to cotiniously improve our hotel and servicequality.Our offered food is based on the proven Orange - standards. Our buffets are varied and designed according to different mottos. Of course, the buffet offers depend on the local opportunities. Even the fruit and vegetable offers depend on the seasonal conditions, which means that we can only offer what is available on the market and is being harvested in Turkey.We wish you all the best and are hoping to seeing you again in one of our hotels.Best regardsCustomer Relationship ManagementOrange County Hotels

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie en kleine kinderen
Negatief: Personeel en service
Er was niet veel tebeleven en personeel was niet aardig eten was ook niet best kreeg pas na drie dagen een armbandje en de lift was drie dagen stuk
5 nachten verbleven in augustus 2019
Reactie van Orange County op 20 aug 2019
Bedankt voor je review

4/10 – Matig

Jacqueline

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in maart 2024
Reactie van CRM op 5 apr 2024
Sehr geehrte Frau Jacqueline,Es tut uns leid, dass Ihr Aufenthalt bei uns nicht Ihren Vorstellungen entsprach und wir Sie nicht vollstens zufrieden stellen konnten.Für unsere Guest Relation Abteilung ist es immer Schade Beschwerden erst im Nachhinein zu erfahren. Wir hätten uns sehr gefreut wenn wir Ihnen direkt vor Ort helfen hätten können.Mit freundlichen GrüssenOrange County Hotels CRM

8/10 – Goed

Mansour

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel, friendly staff and super clean. Only little far from city but if you have a car it’s not a problem.
7 nachten verbleven in februari 2024
Reactie van CRM op 16 feb 2024
Dear Mansour,We are delighted to see that you have evaluated us with full points. Thank you very much for your kind words about the hotel staff, which was doing their best in order to make your holiday as comfortable as possible. We are very glad that you have been satisfied with the hotel service level. We will be happy to have a chance top welcome you once again in Orange County Hotels.Customer Relationship ManagementOrange County Hotels

10/10 – Uitstekend

Hakan

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in januari 2024
Reactie van CRM op 19 jan 2024
Dear Hakan,We are delighted to see that you have enjoyed your stay and evaluated us with full points. We will be happy to have a chance top welcome you once again in Orange County Hotels.Customer Relationship ManagementOrange County Hotels

8/10 – Goed

Mehdi

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very good Hotel
6 nachten verbleven in december 2023
Reactie van CRM op 26 dec 2023
Dear Mehdi,We are delighted to see that you have enjoyed your stay. We will be happy to have a chance top welcome you once again in Orange County Hotels.Customer Relationship ManagementOrange County Hotels

2/10 – Ontzettend slecht

Dinko

Reisde met familie
Positief: Netheid
Negatief: Comfort kamer
A Disappointment from Start to Finish
I recently had a stay at Orange County Hotel Belek, and unfortunately, it was a series of disappointments. Here are some specific points that made my experience less than satisfactory: Widespread Smoking: Guests were smoking everywhere, even in areas clearly marked as non-smoking. This was particularly concerning given the large number of children at the hotel. Staff even seemed to support this by providing ashtrays. Food Quality and Variety: The food at Orange County Hotel Belek fell far short of a five-star rating. The dishes were repetitive and limited to fried chicken fingers, fish sticks, and fries. The dessert options were dull, and the lack of fruit was noticeable. Despite arriving early for breakfast, not everything was ready, and the staff seemed disengaged. Cramped and Noisy: Orange County Hotel Belek was too small and not at all as depicted in the pictures. The restaurant was cramped, with tables too close together and a long line for food. The hallways were also narrow, and the noise from other guests was noticeable. Disruptive Music and Air Fresheners: The music was loud and played late into the night, which was particularly disruptive with a small child. Additionally, strong air fresheners were used throughout Orange County Hotel Belek. Lack of Elevators: The number of elevators at Orange County Hotel Belek was insufficient, leading to long wait times and frustration when they finally arrived. Stressed Staff: All of these issues resulted in stressed and ov
7 nachten verbleven in november 2023
Reactie van CRM op 8 mrt 2024
Dear Mr Dinko,If you had conveyed your problems to our guest relations department during your stay, we would have had the chance to gain your satisfaction by taking the necessary steps.According to Turkish law, smoking in open areas is allowed. Our offered food is based on the proven Orange - standards. Our buffets are varied and designed according to different mottos. Of course, the buffet offers depend on the local opportunities. Even the fruit and vegetable offers depend on the seasonal conditions, which means that we can only offer what is available on the market and is being harvested in Turkey. Nevertheless, we believe, to present always a very attractive and diverse offer, which also shows us the positive feedback of our guests. In our hotel, 220 types of meals are served in the main restaurant, 24 of which are meals in the restaurant corner and grill areas, additionally snack rest between 12.00 - 17:00, pizza between 11:00 - 18:00, our pasta, hamburgers, free a la snacks in the evening. carte. Gozleme opens at 11 in the morning until 16:00 in the evening. White meat, red meat and fish varieties are served in our buffets. The breakfast starts at 07:00 clock but at 08:00 o clock starts our show cooking areas. Since we want to prepare the products, we offer in the grill section a la minute and serve them hot after cooking, waiting times may occur. We request some patience and understanding from our guests in this regard. Since our facility is open to guests of all age groups, we have different animation programs within the facility. These programs have been prepared taking into account different age groups and nationalities. We have music and live music in the facility for our guests who want to have fun until the night. These practices are also valid for family hotels. We have enough elevators in our hotel, also we have stairs where the guest can use. All our teammates work to ensure that our guests have a comfortable holiday.We wish you healthy days.Orange County Hotels CRM

10/10 – Uitstekend

Ahmet

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Super Hotel
Es hat einfach alles gepasst: saubere schöne Zimmer, tolle Lage, sehr freundliches Personal, leckeres Essen, schöner Spa, ruhige Zimmer. Das gesamte Hotel war sehr sauber. Dieses Hotel können wir nur empfehlen!
3 nachten verbleven in november 2023
Reactie van CRM op 4 dec 2023
Sehr geehrter Herr Ahmet,vielen herzlichen Dank, dass Sie sich die Zeit genommen haben Ihre Eindrücke und Meinung über unser Hotel auf Expedia mit anderen zu teilen.Es freut uns sehr, dass Sie mit Ihrem Aufenthalt vollstens zufrieden waren und Ihnen unser Hotel so gut gefallen hat. Selbstvertaendlich haben wir Ihr Lob an alle Abteilungen weitergeleitet.Das gesamte Team laesst Sie ganz herzlich grüssen und freut sich schon jetzt Sie bald wieder bei uns willkommen heissen zu dürfen.Mit freundlichen GrüssenOrange County Hotels CRM

10/10 – Uitstekend

Resul

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Im großen und ganzen soweit alles in Ordnung, ohne bedenken weiter zu empfehlen.
4 nachten verbleven in november 2023
Reactie van CRM op 14 nov 2023
Sehr geehrter Resul,es freut uns, dass Sie sich die Zeit genommen haben uns auf expedia zu bewerten. Ihre Meinung ist sehr wichtig für uns, damit wir uns weiterhin verbessern können und unsere Gaeste rundum zufrieden stellen zu können.Unser gesamtes Team ist taeglich im Einsatz, damit Sie sich rundum Wohl fühlen und wenn Sie mit einem Laecheln und Erinnerungen an einen schönen Urlaub nach Hause fahren, dann freut uns das sehr.Wir freuen uns schon jetzt, Sie wieder bei uns willkommen zu heissen und senden Ihnen Grüsse vom gesamten Team aus AntalyaOrange County Hotels CRM

6/10 – Redelijk

Bettine, Augsburg

5 nachten verbleven in oktober 2023
Reactie van CRM op 28 nov 2023
Dear Bettine,thank you for your rating. Kind regards,Orange County Hotels CRM

10/10 – Uitstekend

Gary

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice property good staff good food , only criticism the volley ball playing surface needs looking at to many people getting cuts which spoilt a great fun activitie shows at night need to have a bit more variety
3 nachten verbleven in november 2023
Reactie van CRM op 10 nov 2023
Dear Gary, We are very glad to learn that you had joyfull time during your stay in Orange County. It was a great pleasure to welcome you! Thank you as well for your constructive comments, which we will take in mind in our future work. We will be happy to welcome you as our dear repeat guests once again! Respectfully Customer Relationship ManagementOrange County Hotels

6/10 – Redelijk

Akbar, ilford

Positief: Netheid, personeel en service
5 nachten verbleven in oktober 2023
Reactie van CRM op 3 nov 2023
Dear Akbar,thank you for your rating. We wish you heathy days. Kind regards,Orange County Hotels CRM

6/10 – Redelijk

Ayhan

3 nachten verbleven in oktober 2023
Reactie van CRM op 2 nov 2023
Değerli Misafirimiz Ayhan Bey,değerlendirmeniz için teşekkür ederiz. Orange County Hotels CRM

6/10 – Redelijk

Brigitte Dita de

Reisde met familie en kleine kinderen
Positief: Staat van de accommodatie en faciliteiten
Der Aufenthalt mit unseren beiden Kids (5&3) war super toll. Den Kids hat es fantastisch gefallen, die Pools sind perfekt und auch die Auswahl An essen total okay! Anstrengend und sehr nervig war dir durchgängig laute Musik (mit dem Nebenhotel wurde anscheinend konkurriert), sodass an den Pools eine enorme Lautstärke herrschte permanent. Die Flucht ans Meer war mit Kids auch nur teils okay, da es steil ins Meer führt und man auf KIES förmlich rein rutscht. Der Spielplatz dort Fantastisch ebenso der Kids Club! Die Mini Show abends war gut, kennen wir aber auch aus anderen Türkei Urlauben etwas liebevoller, gemütlicher (und nicht so heftig LAUT)… insgesamt war es ein toller Urlaub, leckeres Essen mit tollem Service. Hier spricht leider kaum jemand deutsch. Fotografen usw sind sehr aufdringlich.
8 nachten verbleven in oktober 2023
Reactie van CRM op 1 nov 2023
Sehr geehrte Brigitte Dita,danke, dass Sie sich die Zeit genommen haben Ihre positiven Erfahrungen auf Expedia mit anderen Urlaubern zu teilen.Wir haben Ihr Lob an unser gesamtes Team weitergeleitet und alle haben sich gefreut, dass Sie eine schöne Zeit bei uns hatten. Ihre Kritik wegen der lauten Musik wurde an das Management weitergeleitet. Wir freuen uns schon jetzt darauf Sie wieder bei uns begrüssen zu können und wünschen Ihnen alles erdenklich gute.Mit freundlichen GrüssenOrange County Hotels CRM

8/10 – Goed

Gary

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great food friendly helpful staff everywhere in hotel ( only English person here so you could feel a bit lonely) the place has a lovely feel to it nice atmosphere
3 nachten verbleven in oktober 2023
Reactie van CRM op 30 okt 2023
Dear Gary, Thank you very much for your feedback and high rating. We are very glad to learn that you had joyfull time during your stay in Orange County. It was a great pleasure to welcome you! We will be happy to welcome you as our dear repeat guests once again! Respectfully Customer Relationship ManagementOrange County Hotels

8/10 – Goed

Dr Molnár

7 nachten verbleven in oktober 2023
Reactie van CRM op 30 okt 2023
Dear Dr Molnar, thank you very much for your evulation. We will be happy to have a chance top welcome you once again in Orange County Hotels.Customer Relationship ManagementOrange County Hotels

4/10 – Matig

Julia

Negatief: Personeel en service
5 nachten verbleven in oktober 2023
Reactie van CRM op 1 nov 2023
Dear Julia,We tried to help you with all the issues you conveyed to us during your stay. All information about our facility and rooms is available on our website. Despite this, you have been allocated a room with a shower where you can stay comfortably with your mothers. Subsequently, support was given for all your requests. We wish you a healthy day. Orange County Hotels CRM

8/10 – Goed

George

Positief: Voorzieningen
Good food, clean facility
5 nachten verbleven in oktober 2023
Reactie van CRM op 24 okt 2023
Dear George,We are delighted to see that you have enjoyed your stay. We will be happy to have a chance top welcome you once again in Orange County Hotels.Customer Relationship ManagementOrange County Hotels

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
8 nachten verbleven in oktober 2023
Reactie van CRM op 23 okt 2023
Dear Guest,We are delighted to see that you have enjoyed your stay and evaluated us with full points. We will be happy to have a chance top welcome you once again in Orange County Hotels.Customer Relationship ManagementOrange County Hotels

10/10 – Uitstekend

Paramjeet

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great experience
4 nachten verbleven in oktober 2023
Reactie van CRM op 17 okt 2023
Dear Paramjeet,We are delighted to see that you have enjoyed your stay and evaluated us with full points. We will be happy to have a chance top welcome you once again in Orange County Hotels.Customer Relationship ManagementOrange County Hotels

10/10 – Uitstekend

Andrew

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
12 nachten verbleven in oktober 2023
Reactie van CRM op 18 okt 2023
Dear Andrew,thank you very much for your high rating. It was a great pleasure to welcome you! We will be happy to welcome you as our dear repeat guests once again! Respectfully Customer Relationship ManagementOrange County Hotels

10/10 – Uitstekend

Kasem

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in oktober 2023
Reactie van CRM op 16 okt 2023
Dear Kasem,We are delighted to see that you have evaluated us with full points. We will be happy to have a chance top welcome you once again in Orange County Hotels.Customer Relationship ManagementOrange County Hotels

8/10 – Goed

Ammar Ghany Jawad

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
4 nachten verbleven in oktober 2023
Reactie van CRM op 9 okt 2023
Dear Ammar Ghany Jawad,thank you very much for your rating.We are looking forward to welcoming you again in one of our hotels and send you sunny greetings from Antalya.Kind regards,Customer Relationship ManagementOrange County Hotels

6/10 – Redelijk

qunot

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
5 nachten verbleven in september 2023
Reactie van CRM op 7 okt 2023
Dear qUNOT, Thank you very much for your feedback.It was a great pleasure to welcome you! Kind regards,Customer Relationship ManagementOrange County Hotels

8/10 – Goed

OMAR

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I recently stayed at Orange County Belek - Family Concept and had a mixed experience. The cleanliness and food were excellent, and the staff at the kids' area were amazing, providing a great experience for my family. I also appreciated the good options available for children. However, the room service was disappointing. Despite the positive aspects, the service responsiveness needs improvement
3 nachten verbleven in september 2023
Reactie van CRM op 2 okt 2023
Dear Omar, We are very glad to learn that you had joyfull time during your stay in Orange County. It was a great pleasure to welcome you! Thank you as well for your constructive comments, which we will take in mind in our future work. We will be happy to welcome you as our dear repeat guests once again! Respectfully Customer Relationship ManagementOrange County Hotels

8/10 – Goed

Diala

Reisde met familie
Family Trip
Hotel is big and away from the city family oriented but not much of kids activities Food not bad and reasonable however staff are very rude and lack the welcoming aspect very hard to communicates with or even do the extra mile for the comfort of their guests price is exaggerated compared to the value you get overall was ok
4 nachten verbleven in augustus 2023
Reactie van CRM op 6 sep 2023
Dear Diala,thank you so much for taking your time to write a review on google. Your opinion is very important for our quality management and helps us to continiously improve our hotel in order to make all of our guest having a nice holiday.You have been upgraded for the room category. Thank you as well for your constructive comments, which we will take in mind in our future work. We will be happy to welcome you as our dear repeat guests once again! Respectfully Customer Relationship ManagementOrange County Hotels CRM

6/10 – Redelijk

zhiru

Reactie van CRM op 28 aug 2023
Dear Zhiru,thank you very much for your evulation. We will be happy to have a chance top welcome you once again in Orange County Hotels.Customer Relationship ManagementOrange County Hotels

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good
The hotel was nice, there is a lot of thing to do there with kids, they had a lot of fun. The food was good, a lot from all, all the time.
4 nachten verbleven in augustus 2023
Reactie van CRM op 28 aug 2023
Dear Guest, Thank you very much for your feedback and high rating. We are very glad to learn that you had joyfull time during your stay in Orange County. It was a great pleasure to welcome you! We will be happy to welcome you as our dear repeat guests once again! Respectfully Customer Relationship ManagementOrange County Hotels

10/10 – Uitstekend

Caglayan

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Sehr gut
5 nachten verbleven in augustus 2023
Reactie van CRM op 21 aug 2023
Sehr geehrter Herr Çağlayan,vielen Danke für Ihre Bewertung. Das gesamte Team laesst Sie ganz herzlich grüssen und freut sich schon jetzt Sie bald wieder bei uns willkommen heissen zu dürfen.Mit freundlichen GrüssenOrange County Hotels CRM

6/10 – Redelijk

Jules

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
4 nachten verbleven in augustus 2023
Reactie van CRM op 21 aug 2023
Dear,thank you very much for your review.We will be happy to have a chance top welcome you once again in Orange County Hotels.Customer Relationship ManagementOrange County Hotels

10/10 – Uitstekend

Jesper

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Super 👍
Helt fantastisk hotel , personalet er helt i top ..
14 nachten verbleven in juli 2023
Reactie van CRM op 11 aug 2023
Dear Jesper,Thank you very much for your kind words about the hotel staff, which was doing their best in order to make your holiday as comfortable as possible. We are very glad that you have been satisfired with the hotel service level. Thank you very much for your feedback and we will be happy to have a chance top welcome you once again in Orange County Hotels.Kind regards,Customer Relationship ManagementOrange County Hotels

10/10 – Uitstekend

Mehtap

7 nachten verbleven in juli 2023
Reactie van CRM op 28 aug 2023
Dear Mehtap,We are delighted to see that you have enjoyed your stay and evaluated us with full points. We will be happy to have a chance top welcome you once again in Orange County Hotels.Customer Relationship ManagementOrange County Hotels

8/10 – Goed

Mahmood

Reisde met familie en kleine kinderen
Positief: Netheid, staat van de accommodatie en faciliteiten
Good for children, cleaning, but they must improve more the staff in bars and in main restaurant , the ashower high for children and for old people.. some rules don’t maintain in the real specialy with hospitality the children , they account the children
6 nachten verbleven in juli 2023
Reactie van CRM op 27 jul 2023
Dear Mahmood, Thank you very much for your feedback and high rating. We are very glad to learn that you had joyfull time during your stay in Orange County. It was a great pleasure to welcome you! Thank you as well for your constructive comments, which we will take in mind in our future work. We will be happy to welcome you as our dear repeat guests once again! Respectfully Customer Relationship ManagementOrange County Hotels

10/10 – Uitstekend

Nashwan

8 nachten verbleven in juli 2023
Reactie van CRM op 27 jul 2023
Dear Nashwan,We are delighted to see that you have enjoyed your stay and evaluated us with full points. We will be happy to have a chance top welcome you once again in Orange County Hotels.Customer Relationship ManagementOrange County Hotels

6/10 – Redelijk

omar

Reisde met familie en kleine kinderen
Cet établissement nécessite une amélioration au niveau personnel (la dialogue entre es réceptionnistes et les clients ne sont pas bonne) J’espère qu’au prochain voyage cette faute sera aménagée
11 nachten verbleven in juli 2023
Reactie van CRM op 31 jul 2023
Dear Omar,thank you so much for taking your time to write a review on expedia. Your opinion is very important for our quality management and helps us to continiously improve our hotel in order to make all of our guest having a nice holiday.We are happy that you had a nice time. We assure you that, on the basis of your comments, we will take corrective steps to make improvements for the better.We are looking forward to welcoming you again in one of our hotels and send you sunny greetings from Antalya.Kind regards,Orange County Hotels CRM

8/10 – Goed

Yalcin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
8 nachten verbleven in juli 2023
Reactie van CRM op 19 jul 2023
Değerli Misafirimiz Yalçın Bey,Tatiliniz için otelimizi tercih ettiğiniz ve değerlendirdiğiniz için teşekkür ederiz.Konaklamanızdan memnun kalmanıza sevindik ve misafirlerimizi memnun etmek için çabalamaya devam edeceğiz.Tüm güler yüzlü ekibimiz sizleri tekrar misafir olarak ağırlamaktan mutluluk duyacağız.Customer Relationship ManagementOrange County Hotels

10/10 – Uitstekend

Natacha

9 nachten verbleven in juli 2023
Reactie van CRM op 19 jul 2023
Dear Natacha,We are delighted to see that you have enjoyed your stay and evaluated us with full points. We will be happy to have a chance top welcome you once again in Orange County Hotels.Customer Relationship ManagementOrange County Hotels

10/10 – Uitstekend

Erkan

9 nachten verbleven in juli 2023
Reactie van CRM op 11 aug 2023
Dear Erkan, Thank you very much for your feedback and high rating. We are very glad to learn that you had joyfull time during your stay in Orange County. It was a great pleasure to welcome you! We will be happy to welcome you as our dear repeat guests once again! Respectfully Customer Relationship ManagementOrange County Hotels

10/10 – Uitstekend

Arife

6 nachten verbleven in juli 2023
Reactie van CRM op 18 jul 2023
Dear Arife,Foremost, thank you very much for choosing our hotel. We are delighted to see that you have enjoyed your stay and evaluated us with full points.We look forward to presenting you with another nice experience here at Orange County.Best Regards,Customer Relationship ManagementOrange County Hotels

8/10 – Goed

Namik

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Generelt fint hotel. Mad var godt men dessert manglede kvalitet, fokuser på kvalitet fremfor kvantitet. Min datter var ude for en hændelse ulykke da personalet var uopmærksom. Løsningen var ringe da de burde stoppe ulykken og tale med den anden barns familie samt deres personale. Nuray Alp som lavede "Gözleme" gjorde fantastisk arbejde og lækker mad. Ville godt kunne opholde mig der igen.
7 nachten verbleven in juli 2023
Reactie van CRM op 18 jul 2023
Dear Mr Namık , thank you very for your review. We are very glad to learn that you satisfied with our meals. Your suggestion about our desserts, we have different types of dessert what we prepair according to different nationalities and their values are presented to the taste of our guests. Your evaluation on the subject will be forwarded to our Kitchen Chef.We apologize again for the incident in Mini Club, our Animation Manager talked to you about the issue while you were at the facility, apologized and the staff was warned about the issue.We will be happy to welcome you as our dear repeat guests once again! Respectfully Customer Relationship ManagementOrange County Hotels

6/10 – Redelijk

Lars

7 nachten verbleven in juni 2023
Reactie van CRM op 13 jul 2023
Dear Lars,Thank you very much for your feedback. We are very glad to learn that you had joyfull time during your stay in Orange County. It was a great pleasure to welcome you! We will be happy to welcome you as our dear repeat guests once again! Respectfully Customer Relationship ManagementOrange County Hotels

8/10 – Goed

Farzad

5 nachten verbleven in mei 2023
Reactie van CRM op 12 jun 2023
Dear Farzad,Foremost, thank you very much for choosing our hotel.We are delighted to see that you have enjoyed your stay and evaluated us with high points.We look forward to presenting you with another nice experience here at Orange County.Best Regards,Customer Relationship ManagementOrange County Hotels

8/10 – Goed

Mattias

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in april 2023
Reactie van CRM op 11 mei 2023
Sehr geehrter Herr Mattias,vielen Danke für Ihre Bewertung. Es freut uns sehr, dass Sie mit Ihrem Aufenthalt zufrieden waren und Ihnen unser Hotel gefallen hat. Das gesamte Team laesst Sie ganz herzlich grüssen und freut sich schon jetzt Sie bald wieder bei uns willkommen heissen zu dürfen.Mit freundlichen GrüssenOrange County Hotels CRM

10/10 – Uitstekend

safenaz

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The food and atmosphere were good. The receptionist and manager were very pleasant and helpful. The staff did their job. Few of them were very pleasant. They are not very friendly in the restaurant however they did their job The 2 ladies nest to the beach made gozleme. We had it on April 24 th. They were the best. Very friendly and pleasant the gozleme was amazing I would visit Orange County again. The first day we arrived the person checked us in but very pleasant helpful and professional. The front desk staff was amazing. A wonderful manager Not forgetting the cleaning staff. They were beyond expectation Like I said the restaurant staff was not the friendliest but they did their job snd the good wax excellent The entertainment can be improved but the entertainment staff was amazing with our 7 year old. They kids program was wonderful Love the belly dancing. Should have more belly dancing instead of just 1 nite Thank you all at Orange County. See you again
9 nachten verbleven in april 2023
Reactie van CRM op 28 apr 2023
Dear Safenaz, Thank you very much for your feedback and high rating. We are very glad to learn that you had joyfull time during your stay in Orange County Belek. It was a great pleasure to welcome you! Thank you as well for your constructive comments, which we will take in mind in our future work. We will be happy to welcome you as our dear repeat guests once again! Respectfully Customer Relationship ManagementOrange County Hotels

10/10 – Uitstekend

Adnan

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wir waren 5 tage dort, 2 Erwachsene und ein Kind 6 Jahre. Es war schön dort. Meine Bewertung ist für den Kinderclub Familien mit Kinder sind dort sehr gut aufgehoben, der Kinderclub hat von 10:00-00:00 auf. Es gibt dort viele Angebote für die kleinen, man kann sie auch dort alleine lassen. Das gute ist da dieser kinderclub umzäunt ist können die Kinder nicht einfach raus was sehr wichtig ist. Wir werden aufjedenfall dort wieder hingehen.
4 nachten verbleven in april 2023
Reactie van CRM op 24 apr 2023
Sehr geehrter Herr Adnan,vielen herzlichen Dank, dass Sie sich die Zeit genommen haben Ihre Eindrücke und Meinung über unser Hotel auf Expedia zu teilen.Es freut uns sehr, dass Sie mit Ihrem Aufenthalt vollstens zufrieden waren und Ihnen unser Hotel so gut gefallen hat. Selbstvertaendlich haben wir Ihr Lob an alle Abteilungen weitergeleitet.Das gesamte Team laesst Sie ganz herzlich grüssen und freut sich schon jetzt Sie bald wieder bei uns willkommen heissen zu dürfen.Mit freundlichen GrüssenOrange County Hotels

10/10 – Uitstekend

Dimitry

7 nachten verbleven in april 2023
Reactie van CRM op 19 apr 2023
Dear Dimitry,We are delighted to see that you have enjoyed your stay and evaluated us with full points. We will be happy to have a chance top welcome you once again in Orange County Hotels.Customer Relationship ManagementOrange County Hotels