Voorkant van accommodatie

Beoordelingen van Reykjavik Natura - Berjaya Iceland Hotels

4 out of 5

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 506 van 1004 beoordelingen" "
Gastenscore: 8 - Goed. 354 van 1004 beoordelingen" "
Gastenscore: 6 - Redelijk. 82 van 1004 beoordelingen" "
Gastenscore: 4 - Matig. 39 van 1004 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 23 van 1004 beoordelingen" "

9,0/10

Netheid

9,0/10

Personeel en service

8,4/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

9,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Jürgen

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Prettig hotel op loopafstand van centrum.
2 nachten verbleven in april 2024
Reactie van Andrea op 23 apr 2024
Dear Jurgen, Thank you so much for your kind words! We're thrilled to hear that you enjoyed our convenient location close to the center. It's always our pleasure to make your stay comfortable and enjoyable. We look forward to welcoming you back soon!Best regards, Reykjaivík Natura Hotel

10/10 – Uitstekend

Linda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The service was very good and the hotel was peacefull. I could relax there. Unfortunately there was an hair and couple of holes in the bedsheets. I had a late check in and was traveling all day. I was too tired
1 nacht verbleven in januari 2024
Reactie van Front Office op 3 mrt 2024
Dear Linda,Thank you for your feedback and kind words.I am happy that your stay was good. Regarding the facilities, I have shared the feedback with the team to look into.I hope to welcome you back in the future.

10/10 – Uitstekend

Guido

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in december 2023
Reactie van Blanco op 4 jan 2024
Dear Guido,Thank you for the great rating.Best regards,Reykjavik Natura Reception

8/10 – Goed

Tom

Zakenreiziger
Positief: Netheid, personeel en service
4 nachten verbleven in november 2021
Reactie van Egle op 23 dec 2021
Dear Tom, Thank you for taking your time and giving us a nice feedback. We are looking forward to having you again as a guest in our hotel. Sincerely, Reykjavik Natura Hotel

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The rooms were clean and spacius. It is about 25 min walk to the centre. The staff was helpful but we had to wait at the desk every single time.
1 nacht verbleven in februari 2019
Reactie van Nevin op 6 apr 2019
We are overjoyed that our staff made your stay so memorable. I’ve just showed our bar woman Nicola your review, and she was tearing up when she read your kind words about her. Customer service is everything to us, and it’s made my day to hear you had such a pleasant stay

4/10 – Matig

Geverifieerde reiziger

Negatief: Staat van de accommodatie en faciliteiten
Zeker geen 4 sterren waard. Keus restaurant qua diner viel ook tegen, tenzij je van buffet houdt.
3 nachten verbleven in januari 2019
Reactie van Víkingur op 11 jan 2019
Dear, Thank you for staying at Icelandair Hotel Reykjavik Natura and thank you for your feed-back. We will for sure take note of your comment and use them to improve ourselve. Bests, Front desk

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en comfort kamer
Mooie kamer, thee/koffie op kamer, föhn, vergrootspiegel. Ver buiten centrum, niet op loopafstand.
4 nachten verbleven in januari 2019

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Rustig hotel buiten het centrum maar wel binnen loopafstand van centrum stad.
4 nachten verbleven in december 2018

8/10 – Goed

M

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Prima hotel, vriendelijk personeel, 20/30 minuten loopafstand van de kerk. er komt ook een bus om Het half uur voorbij het hotel, de shuttle gaat niet heel de dag door.
3 nachten verbleven in december 2018

10/10 – Uitstekend

Anna, Nijverdal

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Prettig hotel. Regelen alles voor je. Shuttle bus naar centrum. Lekker eten.
4 nachten verbleven in november 2018
Reactie van Víkingur op 11 jan 2019
Dear Anna, We happy that you chose Icelandair Hotel Reykjavik Natura and thank you for feed back. We look forward to see you again. Best, Front desk

10/10 – Uitstekend

Lina

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything in this hotel is amazing include breakfast!!! Thanks!!!
2 nachten verbleven in mei 2024
Reactie van Best regards, Front Desk op 27 mei 2024
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for amazing guests like you. We hope to see you again soon!

8/10 – Goed

Wayne, Mukilteo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Andrea op 23 mei 2024
Dear Wayne, Thank you so much for your review. Best regardsReykjiavík Natura Hotel

10/10 – Uitstekend

Jennifer

Positief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van Andrea op 10 mei 2024
Dear Jennifer, Thank you for your feedback. We are thrilled to know that you had a great time with us. Looking forward to see you soon!

10/10 – Uitstekend

Verónica

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excelente todo!
1 nacht verbleven in mei 2024
Reactie van Emie op 9 mei 2024
Dear Verónica, Thank you for choosing our Reykjavík Natura, and for taking the time to leave a review. We are so glad to hear that you enjoyed your stay with us. We look forward to welcoming you back to our hotel in the future.

10/10 – Uitstekend

Marianne Ivonne

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful hotel. Modern and very clean. I never heard the planes or any noise despite being literally next to the airport. Staff was professional, kind and helpful. Great stay! I would recommend but I would have a car as the bus doesn't run often and the walk to downtown can be a little tricky if the weather is bad.
3 nachten verbleven in mei 2024
Reactie van Agne op 7 mei 2024
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

8/10 – Goed

Jessica

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendly staff, spacious rooms
1 nacht verbleven in april 2024
Reactie van Andrea op 2 mei 2024
Dear Jessica, Thank you for your feedback!We are more than thrilled to know that you were comfortable here and that our staff provided you a great service. Looking forward to see you soon!Best regards, Reykjavík Natura Hotel

10/10 – Uitstekend

andrew

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great hotel clean rooms and great staff!! Spa was great!!
1 nacht verbleven in februari 2024
Reactie van Andrea op 2 mei 2024
Dear Andrew, Thank you for your feedback. We are thrilled to hear that you had a great time here and that you enjoyed our beautiful spa!We look forward to welcome you soon, Best regards, Reykjiavík Natura Hotel

6/10 – Redelijk

Guillermo Inostroza

Positief: Netheid, staat van de accommodatie en faciliteiten
9 nachten verbleven in april 2024
Reactie van Emie op 3 mei 2024
Thank you for taking the time to share your recent experience at our hotel. We are so glad you found our hotel a good place to stay. Unfortunately, it seems that we did not meet all your expectations. We put customer experience and feedback as our priority, and your review ensures that we will continue to make further improvements. We look forward to seeing you again.

10/10 – Uitstekend

Aryeh

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Close to the airport. Great restaurant.
8 nachten verbleven in april 2024
Reactie van sofia op 1 mei 2024
Thank you for your positive feedback! We are glad to hear that you enjoyed our convenient location near the airport and our great restaurant. We hope to welcome you back again soon!

10/10 – Uitstekend

Nathaniel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice area, close to city area. Staff were helpful
5 nachten verbleven in januari 2024
Reactie van Andrea op 1 mei 2024
Dear Nathaniel,Thank you for taking the time to share your experience with us.We are delighted to hear that you enjoyed your stay at the Reykjavik Natura Hotel. Providing a comfortable and welcoming environment for our guests is our top priority, and we are constantly striving to enhance our services each year.We are also glad to know that you appreciated our nice and calm location and its proximity to downtown.We look forward to the opportunity to welcome you back soon.Warm regards,Reykjavik Natura Hotel

10/10 – Uitstekend

Harley

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a nice stay in reykjavik. Room was good size and staff was very accommodating
1 nacht verbleven in april 2024
Reactie van Front Desk op 27 apr 2024
Dear Harley,Thank you for taking the time to write a review and thank you for your kind words.We are happy you had an enjoyable stay with us and hope to see you again!Kind regards,Front desk

8/10 – Goed

Elizabeth

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Suite was sizable. Parking was free. Location is a bit far from restaurants.
1 nacht verbleven in april 2024
Reactie van Andrea op 26 apr 2024
Dear Elizabeth,We are pleased to hear that you were comfortable during your stay with us. Providing our guests with a good experience is our top priority.Regarding our location, we are situated 30 minutes on foot from downtown. I hope you found everything you needed in the surrounding area or were able to easily access the city center by taxi or bus. We are always here to assist with transportation needs.Warm regards,Reykjiavík Natura Hotel

10/10 – Uitstekend

Cadeysa

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very beautiful and easy access to downtown Reykjavík
3 nachten verbleven in april 2024
Reactie van sofia op 23 apr 2024
We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for amazing guests like you. We hope to see you again soon!

8/10 – Goed

Remy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Tout est bien, chambre et petit déjeuner manque juste un peu de changement lorsque on reste 7 jours. Juste un peu surpris de devoir payer 25 euros par personne pour l’accès à la piscine et ce a chaque accès journalier
7 nachten verbleven in april 2024
Reactie van Front Desk op 21 apr 2024
Thank you for taking the time to share your recent experience at our hotel. Unfortunately, it seems that we did not meet all your expectations. We put customer experience and feedback as our priority, and your review ensures that we will continue to make further improvements. We look forward to seeing you again.

10/10 – Uitstekend

Carolyn Gardner, Austin

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I had an amazing stay. Everything in and out of the city was easy to travel to. Parking was super easy and the staff was great.
5 nachten verbleven in april 2024
Reactie van sofia op 17 apr 2024
Dear Carolyn,Thank you so much for your kind words! We're thrilled to hear that you had an amazing stay and found everything convenient for your travels. Our team works hard to ensure a pleasant experience for all our guests. We hope to welcome you back again soon!

4/10 – Matig

Guy

Negatief: Staat van de accommodatie en faciliteiten
The promotional pictures suggested the pool and spa was included and o literature said otherwise but on arrival we were informed that was an additional amount of €20 per person per day. The hotel was 1.6 km walk from the centre and the only reason we booked was because of the Spa. However Expedia did offer compensation.
5 nachten verbleven in april 2024
Reactie van sofia op 17 apr 2024
Dear Guy,Thank you for sharing your feedback with us. We apologize for any confusion regarding the pool and spa access. We appreciate your understanding and are glad to hear that Expedia was able to offer compensation. We value your input and will use it to improve our communication with future guests. We hope you had an enjoyable stay overall and would love the opportunity to welcome you back in the future. Thank you for choosing our hotel.

10/10 – Uitstekend

Gabrielle

Positief: Netheid
3 nachten verbleven in april 2024
Reactie van Front Desk op 16 apr 2024
Thank you for taking the time to leave a perfect review!

10/10 – Uitstekend

Jie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staffs are very helpful. The restaurant is very good. The location is slightly isolated.
1 nacht verbleven in april 2024
Reactie van Front Desk op 15 apr 2024
Thanks so much for taking the time to share your kind comments.The staff and I are so happy we could make your stay so wonderful. We look forward to having you again as a guest in our hotel.

8/10 – Goed

Sabine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Bon hôtel
1 nacht verbleven in april 2024
Reactie van Sofia op 14 apr 2024
Dear Sabine,Thank you for your positive feedback.Best regards.Reykjavik Natura

10/10 – Uitstekend

Claire, El Cajon

Reisde met een groep, Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We went during Easter Weekend. We liked the fact that there was a restaurant on site. A lot of the places in town were closed for the Holiday. It was nearby a convenient store, and you can’t beat all the FREE PARKING. The room was nice enough, we had a view of the airport runway, but we didn’t mind because we were out exploring 10 hours a day. The Water Pressure and temperature in the shower was great.
6 nachten verbleven in maart 2024
Reactie van sofia op 12 apr 2024
Thank you for sharing your experience during your stay with us over the Easter weekend. We are pleased to hear that you enjoyed the convenience of having a restaurant on-site, as well as the proximity to a nearby convenience store. We are glad that you found the free parking to be a valuable amenity. It's wonderful to know that you appreciated the room and the view, despite overlooking the airport runway. We hope to welcome you back for another enjoyable stay in the future. Thank you for choosing our hotel.

10/10 – Uitstekend

ZuleimaE.

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Great hotel for the price
2 nachten verbleven in april 2024
Reactie van Front Desk op 10 apr 2024
Thank you for your kind feedback! We hope to welcome you again in the future!

8/10 – Goed

Yukiko

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The receptionist who checked me in didn’t notice I have a breakfast option and told me I had to purchase the breakfast. So I decided to skip it but when I check out, another receptionist told me I had a credit for breakfast that I didn’t use. But it was too late that time and I had to go. They refunded me but I wish the first receptionist didn’t make that mistake. I thought there was a bathtub in the room that I booked because that what the pictures showed at the time of booking on website but actually there was no bathtub. I asked them to upgrade the room with additional fee. It was also not nice that the spa/pool closes early and opens late. I couldn’t enjoy it during my stay (I checked in at 7pm and checked out at 9am). It was an ok stay. Nothing super impressive.
1 nacht verbleven in april 2024
Reactie van sofia op 9 apr 2024
Dear Yukiko,We regret any miscommunication that may have occurred during your check-in process. To provide clarification, breakfast was not included in your reservation. However, as a valued Expedia VIP member, you are entitled to a credit of 2526 ISK that can be utilized for any food and beverages, including breakfast. This credit equates to a discount of over 50%, but it does not cover the cost entirely. We apologize if this information was not clearly communicated to you during check-in, but hope that the refund exemplifies our dedication to delivering the highest standard of customer service.We regret any confusion caused by the discrepancy between the room amenities and the actual features available. Your comments regarding the spa/pool operating hours have been duly noted, and we will review our schedules to better accommodate our guests' needs.We appreciate your understanding and patience during your stay, and we hope to have the opportunity to exceed your expectations in the future. Should you choose to stay with us again, please do not hesitate to contact us directly so we can ensure a more enjoyable experience for you.Thank you once again for your valuable feedback.Warm regards,Reykjavik Natura Front Desk

8/10 – Goed

Shirish, Belle Mead

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Bathroom was very small & no breakfast.
1 nacht verbleven in april 2024
Reactie van Front Desk op 6 apr 2024
Thank you for sharing your feedback. We are sad to hear that your room did not exceed the standard you have expected from us. Regarding breakfast, it is unfortunately not included in the rate, however Expedia has offered a discount for food and beverages which was successfully redeemed. Once again, thank you for the feedback and we will take it for our improvements. We certainly look forward to welcoming you back to our hotel in the future for a much better experience.

10/10 – Uitstekend

Shirish, Belle Mead

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent property, strongly recommend.
1 nacht verbleven in april 2024
Reactie van Front Desk op 2 apr 2024
Thank you for choosing our hotel,and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

10/10 – Uitstekend

Vincent

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
5 STARS
1 nacht verbleven in maart 2024
Reactie van Front Desk op 27 mrt 2024
Thank you for your kind feedback!

10/10 – Uitstekend

John

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
A really nice hotel. A bit of a walk to get into the city. Pleasant helpful staff. The breakfast was great. Pity that you had to pay extra for pool and spa facility, so didn't use it. Room was clean and spacious.
5 nachten verbleven in maart 2024
Reactie van Front Desk op 27 mrt 2024
We appreciate for taking your time to give us a feedback. We are glad you enjoyed your stay. Hopefully, to welcome you again in the future!

10/10 – Uitstekend

Nammin

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice location with good room condition. The room size was okay for three members including a boy. It would be nice if Spa operates till evening.
1 nacht verbleven in maart 2024
Reactie van Emil op 23 mrt 2024
Thank you for choosing our hotel and taking the time to write a review! We look forward to welcoming you back to our hotel in the future.

10/10 – Uitstekend

Laura

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a great experience here. The upgrade rooms we got were so comfortable and peaceful. This is a nice and convenient hotel. Staff at front desk so friendly and helpful.
1 nacht verbleven in maart 2024
Reactie van Front Desk op 22 mrt 2024
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your stay with us. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future.

8/10 – Goed

PIERANTONIO

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Moderna e piacevole
1 nacht verbleven in maart 2024
Reactie van Front Desk op 22 mrt 2024
Thank you for choosing our hotel, and for taking the time to write a review! We look forward to welcoming you back to our hotel in the future.

8/10 – Goed

Talitha

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The place was very nice. My only complaint is that the bed wasn’t very comfortable but everything else was good 😊
7 nachten verbleven in maart 2024
Reactie van Front Desk op 19 mrt 2024
Thank you so much for sharing your experience with us. We're using your feedback to make some important changes to make things better and I hope we see you again soon.

10/10 – Uitstekend

Adam

2 nachten verbleven in maart 2024
Reactie van Agne op 22 mrt 2024
Thank you for choosing our hotel, and for taking the time to submit a review!

8/10 – Goed

Mary

Reisde met familie
Positief: Voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
The restaurant and spa were really wonderful, and water pressure and temperature adjustment was top notch, but there was a blood stain on the fitted sheet when we arrived!! that’s not just dirty, it’s a health hazard!!! (They did fix it right away when we went down to tell them about it, but that was another problem! The front desk never answered even though we called multiple times! They never answered calls from our room the entire 3 days and nights we were there!! The staff was helpful & accommodating every time we went the desk, but come-on! -There were multiple spots of damage to wood-work in the room.
3 nachten verbleven in maart 2024
Reactie van Front Office op 21 mrt 2024
Dear Mary,Thank you for taking the time to share your recent experience at our hotel. We are so glad you found our hotel a good place to stay. Unfortunately, it seems that we did not meet all your expectations. We put customer experience and feedback as our priority, and your review ensures that we will continue to make further improvements. We look forward to seeing you again.

10/10 – Uitstekend

Alfredo

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All good
6 nachten verbleven in februari 2024
Reactie van Front Desk op 13 mrt 2024
Thanks so much for taking the time to share your positive comments. It was a pleasure to have you. The staff and I are so happy we could make your stay so wonderful. We look forward to having you again as a guest in our hotel.

10/10 – Uitstekend

Melanie

Positief: Personeel en service, staat van de accommodatie en faciliteiten
7 nachten verbleven in februari 2024
Reactie van Front Desk op 4 mrt 2024
Thank you for the perfect score!

10/10 – Uitstekend

Paul

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great modern hotel with clean comfortable rooms and a nice bar and restaurant area. Staff friendly and helpful. Close to Perlan and walking distance (a 20 min walk) to the Cathedral and the city centre. Close to a thermal beach and also a short drive to Sky Lagoon. We had a car so free parking was a bonus. Free wifi also worked well in all areas. Would stay here again without hesitation.
3 nachten verbleven in februari 2024
Reactie van Front Office op 3 mrt 2024
Dear Paul,Thank you for your kind words!Were thrilled to hear that your stay was great. We wish to welcome you back in the future.Best regards,

6/10 – Redelijk

Emily

Reisde met partner
Negatief: Voorzieningen
Check in was easy. Staff was nice. Rooms were a bit small. Bathroom shower was dirty. $30 USD/person breakfast was alright.
2 nachten verbleven in februari 2024
Reactie van Front Office. op 3 mrt 2024
Dear Emily,Thank you for the review.I am happy that your stay was alright and I have shared the feedback with our team to look into.I hope we have a chance to welcome you back in the future.

10/10 – Uitstekend

Lessly

4 nachten verbleven in februari 2024
Reactie van Agne op 22 mrt 2024
Thank you for choosing our hotel, and for taking the time to submit a review!

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2024
Reactie van Agne op 26 feb 2024
Thank you for giving us a perfect rating

10/10 – Uitstekend

Kristinn

1 nacht verbleven in februari 2024
Reactie van Agne op 26 feb 2024
Thank you for giving us a perfect rating

10/10 – Uitstekend

Kevin Michael, Green Cove Springs

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in februari 2024
Reactie van Agne op 26 feb 2024
Thank you for giving us a perfect rating