Exterieur

Beoordelingen van Center Hotels Skjaldbreið

3.5 out of 5
Center Hotels Skjaldbreið
Laugavegi 16, Reykjavik

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 365 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 429 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 146 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 34 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 26 van 1000 beoordelingen" "

8,8/10

Netheid

9,0/10

Personeel en service

8,2/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Gerrit

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We hebben met veel plezier gelogeerd in centerhotel Skjaldbreid. We hadden kamer 204, een 2 persoons hoekkamer. De kamer was ruim en alles was prima schoon. Bij de receptie waren de medewerkers erg vriendelijk. Het ontbijt was goed! Wij vinden het fijn als het hotel waar wij logeren in het centrum is. Dat je dan zo af en toe wat hoort vinden we geen probleem. We hebben genoten!!!
7 nachten verbleven in februari 2024
Reactie van Weronika op 6 mrt 2024
Thank you so much for your wonderful review! We're delighted to hear that you enjoyed your stay with us at Center Hotel Skjaldbreid. Room 204 is indeed one of our favorite corner rooms, offering ample space and cleanliness for a comfortable stay. It's fantastic to know that our reception team made you feel welcome and that you found our breakfast offerings to your liking. Being centrally located certainly has its charms, and we're glad you appreciated the vibrant atmosphere, even with the occasional background noise. We look forward to welcoming you back on your next visit to the area! If there's anything else we can assist you with in the meantime, please don't hesitate to reach out. Safe travels!

6/10 – Redelijk

Wim

Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Think twice before booking
Expensive hotel with outdated rooms. However: centrally located and friendly staff. Lot of noise due to the bar next door, noise until 4 a.m. every day. So impossible to sleep.
1 nacht verbleven in oktober 2023
Reactie van Gintare op 25 okt 2023
Dear guest,We appreciate your feedback and apologize for the inconvenience you experienced. We'll work on the noise issue and hope to provide a more comfortable stay in the future..Best regards,

10/10 – Uitstekend

Geverifieerde reiziger

5 nachten verbleven in december 2018

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service
Basic maar midden in centrum
Dit is absoluut geen 4* hotel. Niets mis mee, maar vrij basic kleine kamer en erg basic ontbijt. Wel koffie en thee en koelkast op de kamer. Vriendelijk personeel. Ligging absoluut top midden in centrum vlakbij alles en busstop om de hoek.
3 nachten verbleven in december 2017

8/10 – Goed

Matthijs, Hellevoetsluis

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Hotel in het centrum van Rykjavik
Eenvoudige, schone kamer, goed bed en douche. Behulpzame staf die mij ook een paraplu leende voor de regen. Bezienswaardigheden, vele winkels en restaurants op loopafstand.
2 nachten verbleven in november 2017

8/10 – Goed

Dave, Utrecht

Positief: Netheid, personeel en service
Beetje gedateerd, maar lekker in het centrum
Kamer is prima maar wel een beetje gedateerd. Op de foto leek het wat luxer en groter. Hotel ligt aan de hoofdstraat en s'nachts kan dat wel lawaai geven. IN de zijstraat onder onze kamer zat blijkbaar een bar en tot 2 uur snachts hoorde je het praten in de bar. Wij vonden dat niet heel erg, maar kan misschien voor een ander storend zijn. Ontbijtbuffet was prima, maar ook niet heel bijzonder.

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
just good enough for a quick stay
Small rooms, smelly

10/10 – Uitstekend

Ans D.

Positief: Netheid, personeel en service en comfort kamer
Fijn hotel
Erg vriendelijk personeel, lekker ontbijt, bed ligt goed. De dekens zijn wel aan vernieuwing toe en de kamer is erg klein. Hotel ligt midden in leuke winkelstraar.

8/10 – Goed

Jacqueline

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
It was definitely ok for our one night stay before we left to go home after our tours. I think the property needs a little TLC as some of the paint and cracking in the bathroom and certain areas could use some touching up. And the wind goes through the cracks in the windows if it’s a really bad windy day. The staff is super friendly and everything else was enjoyable including the breakfast. The night life on the weekend can get a little loud, but I use rain sounds on my phone every night so I didn’t really hear any of the people once I turned it on.
1 nacht verbleven in april 2024
Reactie van Guðný op 17 apr 2024
Thank you for your feedback. We're pleased you enjoyed our friendly staff and breakfast. We apologize for any inconvenience caused by maintenance issues and noise. Your comments are valuable, and we'll work to address them for a better experience. We hope to welcome you back soon.

8/10 – Goed

Hayato

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
エレベーターまでの階段がなければ最高でした。
1 nacht verbleven in maart 2024
Reactie van Weronika op 8 apr 2024
Thank you for your review! We're delighted to hear that you had a great experience overall. We understand that having stairs to access the elevator can be inconvenient, and we appreciate your feedback on this matter. We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable stay. If there's anything else we can assist you with, please don't hesitate to let us know.

10/10 – Uitstekend

Alex Raymond

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent place to stay. Very convenient and easy to walk around
4 nachten verbleven in februari 2024
Reactie van Center Hotel Skjaldbreið Reception op 27 feb 2024
Dear Akex,Thank you for taking the time to write us such a good review. We are glad to hear how satisfied you were with your stay and the convenience of the location. We hope to have the opportunity to provide you with another excellent stay again.

10/10 – Uitstekend

David

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff was wonderful!
1 nacht verbleven in februari 2024
Reactie van FD TEAM op 21 feb 2024
Dear David. We are happy to hear that your experience with us was satisfactory! We aim for good guest relation. Hopefully we will see you again in the future!

10/10 – Uitstekend

Wing In

1 nacht verbleven in januari 2024
Reactie van Weronika op 8 feb 2024
Thank you for the perfect rating! We're delighted to hear that you had a wonderful experience with us. Your satisfaction is our priority, and we're thrilled that you enjoyed our convenient location despite the minor noise concern. We look forward to welcoming you back for another excellent stay in the future!

10/10 – Uitstekend

Giulia

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was in a perfect location. It is walkable to everything and every restaurant. The only issue is it can be a bit loud if you keep the window open because the pub next door is open until late. If you keep the window closed then you cannot hear anything outside.
8 nachten verbleven in december 2023
Reactie van Weronika op 8 feb 2024
Thank you for sharing your thoughts. We're thrilled to hear that you found our property to be in a perfect location, within walking distance of everything and every restaurant. However, we apologize for any inconvenience caused by noise from the nearby pub. We appreciate your understanding and suggest keeping the window closed to minimize disturbances. Your comfort is important to us, and we hope this small inconvenience won't deter you from enjoying your stay with us.

8/10 – Goed

Kenya

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Shopping stores and restaurants are right outside the hotel. The hotel has wonderful staff and free breakfast. Rainbow street is behind the hotel. There are about three steps right outside the door and about another 6 or 7 steps inside to get to the elevator to see the receptionist. It's difficult to carry the luggage up these steps after a long flight. The Viking restaurant is right outside the hotel which is convenient, however, loud music at night that stops around 3am makes it difficult to have a restful night. The room developed a sulfur smell after the 2nd night and worsen the day after. The hotel handle the smell the same day. When we came back from a tour, the smell was gone. The proximity to the shopping and restaurant areas is wonderful! No car needed. Closest bus stop is 6 (3min walking distance) and not 14 as the elevator in the hotel states. I would definitely stay in this hotel again, despite the loud music in the night. Nothing that earplugs cannot solve.
4 nachten verbleven in december 2023
Reactie van Weronika op 8 feb 2024
Thank you for sharing your experience. We're glad you appreciated our hotel's convenient location, friendly staff, and complimentary breakfast. We apologize for any inconvenience with the steps to the elevator and the noise from the nearby restaurant. We appreciate your understanding regarding the inconveniences you faced. Rest assured, we take your feedback seriously and will strive to improve. We look forward to the opportunity to host you again in the future, ensuring a more comfortable and enjoyable experience.

8/10 – Goed

Asami

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
バス停からも近く、繁華街にあって便利。スタッフも親切。部屋のドアが重くて開けるのにコツがいる。朝食が毎日同じだったので、多少メニューが変わるともっと良かった。
4 nachten verbleven in januari 2024
Reactie van Weronika op 8 feb 2024
Thank you for sharing your feedback. We're glad you found our hotel conveniently located downtown and appreciated the kindness of our staff. We apologize for any inconvenience caused by the heavy room door and the repetitive breakfast menu. Your comments are important to us, and we'll work on addressing these issues to enhance your experience in the future. We hope to welcome you back soon for an improved stay.

8/10 – Goed

Gabriele

5 nachten verbleven in december 2023
Reactie van Weronika op 8 feb 2024
Thank you for rating your experience with us. We're pleased to see that overall, you had a positive stay. Your feedback is important to us, and we'll use it to continue improving our services. If there's anything specific you think we could have done better to earn that extra star, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for an even better experience in the future.

10/10 – Uitstekend

Anne

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van GS op 2 jan 2024
Dear Anne,Thank you so much for the amazing score. We hope you had a great stay!Warm regards,GintareHotel manager

10/10 – Uitstekend

Bonnie

3 nachten verbleven in december 2023
Reactie van Weronika op 8 feb 2024
Thank you for the perfect rating! We're delighted to hear that you had a wonderful experience with us. Your satisfaction is our priority, and we're thrilled that you enjoyed our convenient location despite the minor noise concern. We look forward to welcoming you back for another excellent stay in the future!

8/10 – Goed

Danielle

Reisde met familie
Positief: Netheid, personeel en service
You couldn't ask for a better location if you intend to be on foot or plan to meet up with bus tours (use Bus Stop 6, not 14!!!). If you have a room facing the street, it will be LOUD well into the early morning hours. Also, the windows in my room were incredibly drafty. To the point the curtains were blowing around. The front desk gave me towels to try to block the draft. The breakfast was limited, but good enough to grab a quick coffee and toast before meeting your bus.
4 nachten verbleven in december 2023
Reactie van Guðný op 19 dec 2023
Dear Danielle. Thank you for your feedback. We apologize for the noise and the draft in the window. We are working on the problem to make guests stay more comfortable. We are happy that you were satisfied with the location and the breakfast. We hope that your next stay will be even better and we hope that we can accommodate you at that time. Warm regards,Center Hotel Skjaldbreið, Reception

8/10 – Goed

Gunnar Hreinn

1 nacht verbleven in december 2023
Reactie van Guðný op 19 dec 2023
We are happy that your stay was good.Hopefully we get to accommodate you again and provide with a satisfactory stay.Warm regards,Center Hotel Skjaldbreið, Reception

10/10 – Uitstekend

Yuki

Reactie van Weronika op 8 feb 2024
Thank you for the perfect rating! We're delighted to hear that you had a wonderful experience with us. Your satisfaction is our priority, and we're thrilled that you enjoyed our convenient location despite the minor noise concern. We look forward to welcoming you back for another excellent stay in the future!

10/10 – Uitstekend

Molly

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Paolo the reception/check in employee was amazing! He made sure we got our room early when we arrived in the morning and offered us breakfast after our long travel day. The rooms are comfortable and clean. Great location to walk all around Reykjavík.
1 nacht verbleven in december 2023
Reactie van Gudny/Gigi op 14 dec 2023
Dear Molly, Thank you for taking the time to share your positive experience with us! We're thrilled to hear that Paolo provided exceptional service during your check-in.We're delighted to be part of your positive experience in Reykjavík and appreciate your compliments on our great location. We look forward to welcoming you back for another enjoyable stay.Warm regards, Front desk team,Center Hotels Skjaldbreið

8/10 – Goed

Valerie

Great location in the city!
Great staff and location! Staff helped immediately anytime we asked for any help. Clean room, perfect for our week-long stay. Beautiful dining area and breakfast spread. Only issue was our room was across the street from a bar and the band played nightly from 8-11.
7 nachten verbleven in november 2023
Reactie van Center Hotel Skjaldbreið op 4 dec 2023
Dear Valerie,Thank you for choosing Center Hotel Skjaldbreið and for taking the time to share your feedback. We're delighted to hear that you appreciated our great staff, convenient location, and the cleanliness of your room. It's wonderful to know that our dining area and breakfast spread met your expectations.We sincerely apologize for the inconvenience caused by the noise from the nearby bar during your stay. We appreciate your understanding and hope to have the opportunity to welcome you back for another enjoyable stay.

8/10 – Goed

christina

Reisde met een groep, Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very good reception people, room small but comfortable
3 nachten verbleven in november 2023
Reactie van Front Desk op 18 nov 2023
Halló Christina! Thank you very much for giving us your time and leaving us a review! We are glad you had enjoyed your stay with us. We are looking forward on seeing you back in Reykjavík!

10/10 – Uitstekend

ANDREW

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in november 2023
Reactie van Hotel manager op 14 nov 2023
Dear Andrew,Thank you for choosing our hotel and for amazing score!We hope to welcome you again in the near future!Warm regards,Gintare

10/10 – Uitstekend

Jessica

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in november 2023
Reactie van Hotel manager op 13 nov 2023
Dear Jessica,Thank you for the 5-star rating! We appreciate your positive feedback and are delighted that you had a great experience. If you ever wish to share any specific comments or suggestions, please don't hesitate to let us know. We're here to make your stay even better. Thank you for choosing our hotel!Warm regards,Gintare

4/10 – Matig

Jane

Reisde met familie
Positief: Personeel en service
Der var meget larm fra gaden og nattelivet.
2 nachten verbleven in oktober 2023
Reactie van Hotel manager op 30 okt 2023
Dear Jane,Thank you for taking the time to share your feedback about your recent stay with us. We are truly sorry to hear about the noise issues you experienced from the street and nightlife. We understand that a peaceful and restful environment is essential for our guests.As you may know, our hotel is located on the main street of downtown Reykjavik. This central location provides easy access to the vibrant city life, but it can come with the trade-off of increased urban noise. We apologize for any inconvenience this may have caused during your stay.We take your comments to heart, and please be assured that we are actively working on addressing this concern. We value your feedback as it helps us make necessary improvements to enhance the overall guest experience.We would like to have the opportunity to welcome you back in the future and provide you with a more enjoyable and peaceful stay. If you choose to stay with us again, please let us know, and we'll do our best to ensure your next visit is much more comfortable.Thank you for sharing your thoughts with us, and we appreciate your understanding.Best regards,Gintare

2/10 – Ontzettend slecht

Tatsiana

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
12:32 am Saturday and so noisy outside . The bar opposite our windows Room - small , hotel must be renovated Center city Our previous night was in 4star hotel ( 3 minutes from Hotel Odinsve) was a little bit more expensive than center hotels but quiet . And we could relax after full day traveling Here it’s impossible Vip ( I checked they had available rooms, beverages were available in another hotel of their chain
1 nacht verbleven in oktober 2023
Reactie van Hotel manager op 13 nov 2023
Dear Tatsiana,We apologize for the noise issue and any inconvenience it caused during your stay. Our central location does have its lively side, but we understand the importance of a peaceful stay. It's unfortunate to hear that you were unable to relax after a full day of traveling.Your feedback is valuable to us, and we'll consider it for future improvements. We appreciate your input and hope you had a safe and pleasant trip despite the noise. If you decide to visit again, we would welcome the opportunity to make your stay more comfortable. Thank you for sharing your experience.Warm regards,Gintare

10/10 – Uitstekend

Karen

3 nachten verbleven in oktober 2023
Reactie van Hotel manager op 16 nov 2023
Dear Karen,We appreciate your 5-star review! Your support means a lot to us. If you ever have specific feedback to share, we're all ears. Thanks again!Best regards,Gintare

8/10 – Goed

Mark, waukegan

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Vey good
5 nachten verbleven in oktober 2023
Reactie van Front desk op 21 okt 2023
Dear Mark, Thank you so much on leaving us a review. We are very happy to hear that you've enjoyed your stay with us. We hope to see you back in Iceland sometime soon!

10/10 – Uitstekend

Anne Mette

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in oktober 2023
Reactie van Front desk op 21 okt 2023
Dear Anne, Thank you very much for giving us your time on leaving us a review! We are thrilled to hear that you've had a great time staying in our hotel - that means a lot to us! We are hoping to see you back in Reykjavik soon!

10/10 – Uitstekend

Arthur

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A room was available for us at the time of our check in. The cookies in our room was a really nice gesture for the occasion of our trip. The room is adequate enough for 2 people. The continental breakfast is pretty good especially the pickled fish. Pablo gave us some food recommendations and showed us in the map how to get there. Staff was friendly and accomodating.
4 nachten verbleven in oktober 2023
Reactie van Centerhotels Skjalbreid op 14 okt 2023
Dear Arthur,We are thrilled to hear about your recent stay with us and are grateful for your kind words. It's always our aim to make your stay as pleasant as possible, and we're delighted that we succeeded in doing so during your special occasion.We're glad you enjoyed the cookies in your room - it's our little way of making our guests feel welcome and appreciated. Pablo is a valuable member of our team, and we will be sure to pass along your compliments. Providing excellent service is what we strive for, and it's rewarding to know that we achieved this during your stay.Thank you again for choosing our hotel for your trip, and for sharing your experience with us. We look forward to welcoming you back on your future travels.Warm regards,

6/10 – Redelijk

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid
It was the smallest single room I have stayed in on a 4 star hotel. Very basic breakfast. Close to shopping an restaurants.
3 nachten verbleven in oktober 2023
Reactie van Elena op 9 okt 2023
Dear guest,Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your honesty, as it helps us identify areas where we can improve and provide a better experience for our guests.We apologize for any inconvenience you may have experienced with the size of your single room. Please know that we offer a variety of room types, and we would be happy to discuss options that may better suit your preferences during your next visit.We also appreciate your comments about our breakfast offerings. Your input is valuable, and we will certainly consider it as we work on improving our breakfast options.We hope to have the opportunity to welcome you back in the future and provide an enhanced experience. If you plan to return, please feel free to reach out in advance so we can better accommodate your preferences. Thank you for choosing our hotel.Kind regards,Centerhotels Skjalbreid

10/10 – Uitstekend

David

2 nachten verbleven in oktober 2023
Reactie van Hotel manager op 30 okt 2023
Dear David,Thank you for the fantastic score. We hope to welcome you back in the near future. Warm regards,Gintare

10/10 – Uitstekend

ginny

Positief: Netheid, personeel en service en comfort kamer
Great location
The hotel is very central and a great location for a few days in Reykjavik, close to resturants, bus stop and walkable to a few sites such as the church, harpa, etc. The room was a bit small, but was all that i needed for a solo trip.
2 nachten verbleven in oktober 2023
Reactie van Elena op 9 okt 2023
Dear ginny,We're delighted to hear that you enjoyed our central location in Reykjavik, making it convenient for exploring the city's attractions and amenities. While our rooms may be on the cozier side, we're pleased to know that it met your needs for your solo trip. We hope you had a wonderful time exploring the city, and we look forward to welcoming you back in the future for another great stay. Thank you for choosing our hotel!Kind regards,Centerhotels Skjalbreid

10/10 – Uitstekend

Robert

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Safe, convenient, clean.
3 nachten verbleven in september 2023
Reactie van Elena op 9 okt 2023
Dear Robert,Thank you for taking the time to share your feedback about your recent stay at our hotel.We appreciate your concise feedback: safe, convenient, and clean. These are the key qualities we strive to provide for our guests, and we're glad to hear that you found your stay met these expectations. If you have any additional comments or suggestions, please don't hesitate to share them with us. Thank you for choosing our hotel, and we hope to welcome you back in the future.Kind regards,Centerhotels Skjalbreid

10/10 – Uitstekend

Alexander

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
the hotel sits at the heart of downtown making it walkable to anywhere downtown. Great stay would do it all over!
5 nachten verbleven in september 2023
Reactie van Centerhotels Skjalbreid op 5 okt 2023
Dear guest,Thank you for your positive review of our hotel! We're delighted to hear that you enjoyed your stay with us and found our downtown location convenient for exploring the area. Our central location does indeed make it easy for our guests to explore downtown and all that it has to offer. Whether you're interested in dining, shopping, entertainment, or simply taking a leisurely stroll, you'll find it all within walking distance.We truly appreciate your feedback and hope to welcome you back for another enjoyable stay in the future.Thank you once again for choosing to stay with us, and we look forward to serving you again in the future!

6/10 – Redelijk

Francisca

The biggest problem was parking which was street parking only.
1 nacht verbleven in augustus 2023
Reactie van Centerhotels Skjalbreid op 5 okt 2023
Dear guest,Thank you for sharing your feedback regarding the parking situation during your stay. We understand that convenient parking is an important aspect of a comfortable hotel experience, and we apologize for any inconvenience you may have experienced with street parking. We are situated in the vibrant heart of Reykjavik, and we understand that the parking situation can be a challenge for both our valued tourists and local residents alike. Regrettably, this issue is beyond our direct control. However, it's worth noting that the downtown area of Reykjavik is continuously evolving and making efforts to enhance the overall experience for visitors and residents alike. We remain hopeful that by your next visit, you may find improvements in the parking situation that contribute to an even more enjoyable stay. Thank you for your understanding and patience, and we look forward to welcoming you back in the future.

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en comfort kamer
2 nachten verbleven in september 2023
Reactie van Centerhotels Skjalbreid op 5 okt 2023
Dear guest,We sincerely appreciate your positive review score. Your comfort and satisfaction are of utmost importance to us. If you have any comments or suggestions about your experience that you'd like to share, we would be more than happy to hear from you. Your input helps us continue to improve and provide the best possible service to our guests. Thank you once again for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future.

8/10 – Goed

Jason

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The location is close to restaurants, shops, and Bus stop for tours.
5 nachten verbleven in september 2023
Reactie van Front Desk op 13 sep 2023
Dear Guest,Thank you for giving us your feedback.We are grateful to know that our central location satisfies your expectation. We hope we can welcome you again on your next visit to Iceland. Warm Regards, Jerry Leal

6/10 – Redelijk

Ben, COWLEY

Negatief: Staat van de accommodatie en faciliteiten
The shower door was broken the first day we arrived and it was still not fixed when we left..
2 nachten verbleven in september 2023
Reactie van Front Desk op 13 sep 2023
Dear Guest,We appreciate your time to post your comment after your visit. Our utmost priority is guest satisfaction, regardless of how, we apologize that we fell short on this matter and rest assured that your concern will be addressed to the relevant department.We are grateful having you as our guest and hope that we can welcome you again on your next visit to Iceland Best RegardsJerry Leal

2/10 – Ontzettend slecht

Frank

We booked this hotel through Expedia 4 months in advance of our trip. We confirmed 2 days prior to arrival. On arrival we were told that there was an 'issue' and they were overbooked. They moved us to another hotel in their chain that was NOT in the area we wanted to be. We are seniors and it was not walkable to the sights we were interested in. They claimed all their hotels were fully booked and this was the only room available. In this age of computers this sort of thing should not be possible and any 'issue' should be known long before date of arrival and certainly at the point 2 days prior when they confirmed.
Reactie van Front Desk op 13 sep 2023
Dear Guest, Thank you for taking time to write your review following your recent stay with us. We would like to extend our sincerest apologies for moving you to other Centerhotels, and it is regrettable to know that you were not satisfied with your experience. Quality guest experience is our topnotch goal and following the receipt of your response, I personally apologize for any inconvenience. As feedback like your is very valuable to us to help us ensure that our guests will be taken extra care of and enjoys the service standard we are upholding to strive. We hope to welcome you again if there is another opportunity for you to visit our hotel. Best Regards,Jerry Leal

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Last min hotel relocation
I made a reservation 5months prior to the arrival to iceland. But when we got to the hotel , the room was not available and the front desk person offered us the option to move to the different location which happens to be more outskirts of the center of the town . According to the hotel management , the emails was sent to us the day of our checkin to notify the changes of the different hotel and location . Overall, the new location was more modern and the accommodations was good but much further away from the center of the city. The hotel management definitely needs improvement in communicating with customers regarding to the last minute changes to hotel.
2 nachten verbleven in augustus 2023
Reactie van Center Hotel Skjaldbreið op 22 sep 2023
Greetings from Reykjavik!Thank you for taking the time to share your feedback regarding your recent stay in Iceland. We truly value your input as it helps us improve our services.Firstly, we sincerely apologize for the inconvenience you experienced during your check-in. We understand that the last-minute relocation was not ideal, and we deeply regret any frustration it may have caused. Our goal is to provide seamless experiences for our guests, and we acknowledge that we fell short in this instance.We appreciate your understanding regarding the new location's modern amenities and accommodations. While we are pleased to hear that you found these aspects satisfactory, we understand that the change in proximity to the city center was not ideal for you. We are continuously working to enhance our communication processes to prevent such situations from occurring in the future.Your feedback is essential to us, and we will use it to make necessary improvements to ensure a smoother guest experience. We hope that you would consider giving us another opportunity to serve you in the future.Thank you once again for choosing us for your stay, and we hope to welcome you back under more favorable circumstances.Warm regards,

2/10 – Ontzettend slecht

Augustus

Negatief: Personeel en service
An ok hotel but sadly one (or more) of their housekeeping staff is a thief. My son and I checked out of our room but left our bags at the front desk to await our return for them in three hours. An hour later I realised that I had left a gift (necklace and bracelet in a medium size flat velvet box) for my wife in the room. I raced back, but the housekeeping staff professed ignorance. Rather than accuse them directly I suggested the box might have gone astray, offered a reward, and said I'd be back. I came back two hours later, no luck. There is no way anyone could have mistaken the box for anything other than what it was, it was on the table, and the first person(s) into the locked room after we left was housekeeping. Hence my belief she/they stole it, not thinking I'd be back. Sad end to an otherwise fabulous trip to Iceland with my son
1 nacht verbleven in augustus 2023
Reactie van Gintare ,hotel manager op 20 sep 2023
Dear Augustus,We deeply regret the unfortunate incident that occurred during your stay at our hotel. We want to assure our guests that we have always placed immense trust in our dedicated staff, and incidents like these have never happened before. We take this matter seriously and are fully committed to assisting you in filing an incident report with the authorities to address this issue promptly. Please don't hesitate to reach out to us, and we will do everything in our power to resolve this situation and ensure the security and comfort of all our guests.

8/10 – Goed

Helle Glen

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in augustus 2023
Reactie van Front Desk op 28 aug 2023
Halló Helle Glen! Thank you very much for your review! We are happy that you've had a nice time with us. Hoping to see you back in Iceland soon!

8/10 – Goed

Sandra J.

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A nice hotel but noisy.
It was a very nice stay with one significant exception I'll note last. We were there for 4 nights to run the Reykjavik Marathon and then sightsee locally before heading out on the Ring Road. The staff were very friendly and helpful, the room was comfortable and clean, breakfast was nice, and the location was convenient. The negative - the location was party central. Music was blaring on Friday and Saturday nights until 2am, and we could hear loud conversations from the outside seating at the bars until 4.
4 nachten verbleven in augustus 2023
Reactie van Front Desk op 28 aug 2023
Halló Sandra! Thank you very much for your review! We are happy that you've had a nice time staying at our hotel. We appreciate all the kinds words and we will pass on the compliments to our team. We would like to apologize for the inconvenience of busy downtown life during your stay with us. Hoping to see you back in Iceland soon!

10/10 – Uitstekend

Joni

2 nachten verbleven in juli 2023
Reactie van Front Desk op 28 aug 2023
Halló Joni! Thank you very much for your review! We are happy that you've had a nice time with us. Hoping to see you back in Iceland soon!

6/10 – Redelijk

Monica

Reisde met een groep
Positief: Netheid
Central location
Beds are good, but very noisy in room as you have to have the windows open due to unsufficient airing in the room. Bathroom OK, but fan could be better. Small fridge is a plus. Personnell at counter was nice and helpful, the rest needs "a smiling course". Even when we greeted them first they didn't say hello. Just grumpy and annoyed it seemed. Same at breakfast. Not a very nice experience, but food was OK for continental breakfast. And then there are the stairs, both outside and inside before you reach the elevator. Definitely not a place for people with mobility issues. But very central location. Was my second stay here. First time was in 2015. Nothing has improved since then. Won't stay here again.
2 nachten verbleven in juli 2023
Reactie van Center Hotel Skjaldbreið op 22 sep 2023
Dear Monica,Thank you for your candid feedback regarding your recent stay with us. We appreciate your taking the time to share your experience.We're pleased to hear that you found our beds comfortable and appreciated the small fridge in the room. However, we genuinely apologize for the noise and ventilation issues you encountered. While you mentioned that our staff's demeanor may not have met our usual standard of service during your stay, typically, our team is known for being polite and welcoming. We apologize for any interactions that may not have aligned with our usual level of friendliness, and we will address this matter with our staff to ensure a more welcoming and accommodating atmosphere for all guests.Sincerely

8/10 – Goed

CARLOS, Palm Bay

Reisde met een groep, Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Centrally located and close to all shops, restaurants downtown. Average breakfast for Iceland hotels. Bread, cold meats, coffee, juicy, skyr, cereal and pastries. Rooms small but again standard for Iceland. Unless you go to Radisson or Hilton (more expensive). No parking but a public lot is within 2 blocks (20 dollars per 24 hrs). Clean. Has elevator. Been traveling to Iceland frequently for past 15 years and always try to stay in a different hotel. This one is typical, average. The main attraction is its location
4 nachten verbleven in juli 2023
Reactie van Front Desk op 11 aug 2023
Dear Carlos, thank you for your time on giving us such a detailed review! We appreciate you input, hopefully we will see you back in Iceland sometime soon!