Vakantie en citytrip naar Regionaal Park Forêt Ouareau

It was our first visit to Sonolux. A lovely boutique property but this was a case of style over substance. The check-in process was muddled by the use of automation. We had to wait for a staff member to ok us for check-in at the iPad kiosks. The whole process took 25 min. Once we were told that the system had the room ready, the kiosk would not acknowledge our reservation. I tried 10 times. I then had to wait for the 1 staff member to finish another service call before having him deal with the computer issue. That aside, the room, design and spaces were beautiful. The staff were also very friendly and helpful. I just think they need to re-think the whole check-in process.

Nice one

It was a horrible experience. Contact with the hotel was non existent. We booked then had to rebook a new hotel because we didn’t receive check in instructions as it was self check in and there was nobody at the actual property. Then they refused to refund me after the fact. Do not book this hotel.