Queen's Gallery

Firstly, the property is not a hotel . We found it difficult to locate it . It is a small private apartment with 3 small bedrooms bed rooms and 1 common bathroom for all . As advertised during the booking , we could not find a lounge ( except for a ground floor living room ) or place to sit and relax , watch tv or enjoy a cup of coffee . There are no bar and restaurant as advertised. No swimming pool or playing place - as seen in the advertisement . There is a kitchen but it is not useful for the guest . Our booking was for 4 adults and 3 children and accordingly they offered as 3 bed rooms . When we reached to the property for check-in. It was not ready . The previous occupant had a pet and such required cleaning was not done . The property was smelling cigarette. We left the property for the cleaning to be done and returned in the night . To our surprise we found somebody sleeping on the ground floor . The building main door was opened . And our personal belongings were on the first floor - serious breach of security . We called Taj to explain the situation- but he was no helping , rather rude. He promised as an extra bed, we could not find it anywhere. The three beds were not enough to accommodate 7 members . I don’t know why you people accept this reservation when it was not suitable for a family . Somehow we Managed the night and checked out by 10.15 . How can you consider this property as a Hotel . This is my first experience with Hotel.com and it was terrible.

Une expérience à ne pas revivre : -lit cassé à l’arrivée Un bureau mais aucune chaise -logé sous la rue, chambre extra bruyante et aucune solution à notre problème. (3 nuits passées sans dormir vraiment) -nous entendions les personnes marcher au dessus de nos têtes, le plancher craquer, les personnes discuter, les voitures, les passants… -des odeurs de cigarettes dans notre couloir… Bref la liste est longue et je ne recommande pas du tout.

Facile d'accès via Paddington Station. Quartier sûr. Personnel serviable.