The house was as described. Comfortable and clean (although the floors had a layer of dirt that would make your feet dirty if you were barefoot). We arrived at 4 pm and the cleaners were just finishing up. There were 3 trash bags left by the previous renters that we disposed of. Our first problem arose when we tried to leave for dinner. We realized we couldn’t open the front door or lock it. It was left open for us by the cleaners, so we didn’t realize it was a problem until we tried to leave. Turns out they gave us the wrong key pad instructions. And we weren’t able to get ahold of someone local. I first called the 24 hour hotline, but it was just a call center and the person had no idea how to help. I finally got someone to respond via email. They first repeated the same instructions given in our check in email, but I had to tell them there was no lockbox with a key. It was just a keypad. Finally they gave me a code that worked. Our next problem occurred when we returned from dinner. We realized the A/C wasn’t working. The temperature rose to 80 degrees in the house. I was worried about my 75 year old mother-in-law. I couldn’t get management to call me. They were only willing to email or text. They advised we get a hotel room until the problem was fixed. Instead, my husband went to Walgreens to get fans. So at 10 pm on Fathers Day, my husband was assembling the fans. At some time in the middle of the night, the AC kicked on. But it went off again in the early afternoon. At 6 pm the next day, we had to be home to let the AC repair guy in. Luckily he was able to fix the problem. We were told we’d be compensated for the inconvenience and reimbursed for the fans (much cheaper than a hotel room). But when it came time for check out, we were told we needed to return the fans. They said they didn’t need them. So they wanted us to spend more of our short 3 day vacation disassembling the fans and returning them. Eventually they offered to send something to the house and to return the fans for us. A gift basket wouldn’t really do us any good the last hours of our vacation. And 2 weeks later, we still haven’t been reimbursed for the fans. So while the house was ok and we understand that these things happen, the customer service was terrible. You can’t get anyone on the phone. I don’t think there’s a local contact. And they just didn’t seem to care about the trouble we went through. It seems crazy that they just wouldn’t at least reimburse us for the fans.