Op basis van 2.318 geverifieerde beoordelingen

3,6 / 5
3,8 Hygiëne kamer
3,8 Service & personeel
3,7 Comfort kamer
3,5 Staat hotel
Geverifieerde beoordelingen van Expedia
4 / 5
door een geverifieerde reiziger

Prima prijs/kwaliteit verhouding

Geplaatst op 9 jan. 2024 op Hotels
Er was een probleem met Hotels.com, de plek waar wij Yotel hadden geboekt. Dat duurde een uur (!) aan de incheckbalie om uit te zoeken, maar het personeel van het Yotel NY slaagde er in om het voor elkaar te krijgen, voor de prijs die we hadden geboekt. Dat was heel fijn. Als compensatie voor het ongemak kregen we kamers op de één na hoogte verdieping, met prachtig uitzicht. Goede bedden, goede douche. Het hotel is verder prima, wij betaalden 300 dollar per nacht voor 2 koers voor 3 personen, verachtingen ruimschoots voldaan voorr dat geld. Wel is het ontbijt (niet inbegrepen voor dat geld) niet super, alles is een beetje lauw (ook de koffie) maar voor 15 dollar pp wel te doen.
Opmerking van Hotelbeheer
10 jan. 2024 door Jorge TitoHotelbeheer
Dear Joris,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests. Glad to read you had a good stay. would be good to know where we can Improve as you rated your stay an 8/10 and we always look for 10/10.It looks that you are punishing the hotel, for something that we didnt do with your reservation, and not rewarding for solving the problem!!!We will work with the restaurant team to pay attention to the breakfast temperatures. Thak you for the information provided.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you better in the future.Sincerely,Jorge Tito
5 / 5
door een geverifieerde reiziger

Geplaatst op 12 okt. 2023
De accomodatie is erg fijn. Je bent op jezelf en hulp nodig dan is er meteen iemand die voor je klaar staat. Ik vond het personeel allemaal erg aardig en behulpzaam. De ligging kon voor mij iets beter maar dat ligt waarschijnlijk ook aan ons. De bar en rooftop maakten het helemaal top, op de prijs van de drank na natuurlijk maar daar stond ik in heel NY paf van :)
Opmerking van Hotelbeheer
12 okt. 2023 door Jorge TitoHotelbeheer
Dear Rogerd,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests. Glad to see you had a great stay.Very kind of you mentioning the great service our staff did, happy to read your comments.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito
4 / 5
door een geverifieerde reiziger

Geplaatst op 10 sep. 2023 op Hotels
Goed gelegen hotel met alle nodige voorzieninge n
Opmerking van Hotelbeheer
10 sep. 2023 door Jorge TitoHotelbeheer
Dear Ashley, Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests. Glad to read you had a good stay. Would be good to have some specifics where we can improve as you rated 4/5 and we look for 5/5.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you better in the future.Sincerely,Jorge Tito
4 / 5
door een geverifieerde reiziger

Geplaatst op 14 mei 2022
Ik vond het erg jammer dat je de koffers niet in het Hotel kon laten op de dag van vertrek wn dan weer ergens in de stad ze in een magazijn moest zetten en weer veel geld kwijt daar aan voor de rest goed hotel maar dit blijft in je geheugen staan
Opmerking van Hotelbeheer
14 mei 2022 door Jorge TitoHotelbeheer
Dear Berend, Thank you for staying with us, we really appreciate your feedback as this is very valuable for us, we are very thankful that you took the time to tell us about your experience. Unfortunately, we not able to provide storage in our hotel as we have our YOBOT temporarily out of service. We will have it back soon. I believe that this was not a surprise for you because we communicate it very openly in our website, thanks though for expressing your feeling. Looking forward to welcoming you again soon in YOTEL New York. I take this opportunity to inform you that soon we will be installing new locks in our rooms, where you will be able to get the room key in your smart phone and in 2023 we will be doing a full renovation of the hotel Sincerely, Jorge Tito
3 / 5
door een geverifieerde reiziger

Geplaatst op 4 jan. 2022
Prima hotel, vriendelijke mensen, fijn bed. Alleen zijn de kamers in NYC niet groot, maar hier nog kleiner. Daarnaast ligt het hotel op 10th ave. Dat is voor ons net te ver. De voorkeur ligt een locatie op 7th of 8th ave, dichter bij de subways.
5 / 5
door een geverifieerde reiziger

Geplaatst op 25 apr. 2024
Central location.
Opmerking van Hotelbeheer
25 apr. 2024 door Jorge TitoHotelbeheer
Dear Anne,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests.Glad to see you had a great stay.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito
5 / 5
door een geverifieerde reiziger

Geplaatst op 25 apr. 2024
Staff was amazing they upgraded us to a better room for a low rate. Was an easy walk from Times Square and the subway. There was a lot of food options 1-2 blocks away. Oh and shower was amazing!
Opmerking van Hotelbeheer
25 apr. 2024 door Jorge TitoHotelbeheer
Dear Celine,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests.Glad to see you had a great stay.The best part of your review is your mention about the STAFF, they strive to be better everyday, and this is a great recognition, thank you.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito
5 / 5
door een geverifieerde reiziger uit CHAPEL HILL

Geplaatst op 24 apr. 2024
Very nice hotel, we really enjoyed our stay here in NY
Opmerking van Hotelbeheer
25 apr. 2024 door Jorge TitoHotelbeheer
Dear Patricio,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests.Glad to see you had a great stay.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you even better in the future.Sincerely,Jorge Tito
2 / 5
door een geverifieerde reiziger

Geplaatst op 23 apr. 2024
Opmerking van Hotelbeheer
24 apr. 2024 door Jorge TitoHotelbeheer
Dear Kashi,Thank you for choosing YOTEL.I was disappointed to read that you didn't have an enjoyable stay with us. We value feedback, both positive and negative as this allows us the opportunity to improve on our service delivery. I always ask our guests to let us know exactly what the issue is during their stay so that we can rectify things while they are still residing with us. I am very sorry, but we didn't receive any information regarding your issues while you were with us, is sad, because we would have done anything possible to fix it. I always say, we cannot promise a perfect stay, but we promise that we will do everything possible to make it perfect, if we have the opportunity to fix it.I take this chance to talk about our FACILITY FEE (at a cost of 39.50 + Txs. per night per room), offers a wide range of exclusive discounts to YOTEL guests, including MUSEUMS, SHOWS, RETAIL STORES, ATTRACTIONS, TOURS etc... this allows guests to redeem hundreds of dollars in discounts.We hope to be able to welcome you back, if you are willing to give us a second chance, to provide you the usual high level of YOTEL service and experience.Again, please accept my apologies for any inconvenience.Sincerely,Jorge Tito
4 / 5
door een geverifieerde reiziger

Geplaatst op 23 apr. 2024
Rooms were a bit tight, but they found creative ways to make you feel like you were in a higher end hotel.
Opmerking van Hotelbeheer
23 apr. 2024 door Jorge TitoHotelbeheer
Dear Matthew,Thank you so much for staying with us.We really appreciate you taking the time to rate your experience and share with all future guests. Glad to read you had a good stay. Would be good to know where we can improve as you rated us 4/5 and we always look for a 5/5.I take this opportunity to inform our guests to check the benefits of FACILITY FEE, you have a huge amount of benefits in MUSEUMS, TOURS, ATTRACTIONS, SHOWS, RETAIL STORES, etc…Another great feature of our hotel is entertainment, we have on the fourth floor every day of the week, in GREEN ROOM 42, we have OFF BROADWAY SHOWS, with excellent performances, please check it before booking, you may find something of your interest while at the hotel.One good tip about the room views, best views, CORNER QUEEN.Looking forward to having a chance to serve you better in the future.Sincerely,Jorge Tito
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