8/10 – Goed
Sarah
Reisde met partner
21 apr 2024
Positief: Staat van de accommodatie en faciliteiten
We spent several nights at Lux following 4 nights at a neighbouring hotel as part of our honeymoon.
The service was what really let it down the most unfortunately, especially in direct comparison to the other hotel we stayed in, which was exceptional.
I was surprised that this is a 5* hotel as the standard of service is more in line with a 4*. At breakfast the staff seem quite hurried and stressed and the wait for a coffee/ hot beverage can take as long as 20-25 mins.
In general the staff are not as attentive as they should be and it can take up to 10-15 mins to get served when sat at the bars or on sun loungers.
They seem to have quite a few inexperienced staff who are not confident in waiting tables or serving.
The Wi-Fi at the hotel is very poor and intermittent, which can get quite frustrating.
We were not pre warned about the insect fogging which happens every evening and consists of a very loud machine which pumps plumes of very potent white smoke and chemicals around the buildings. If you are outside enjoying the facilities when this happens you are often caught up in the smoke, which is really unpleasant.
On two occasions our room wasn’t cleaned until 5pm, which was quite inconvenient when we needed to use it.
There were quite a few issues with smoke/ fire alarms going off in the bars and restaurants, on one occasion the alarm went off 4 times in 10 minutes when we were having drinks.
On the last day of our stay the water in our rooms stopped working.
Sarah
3 nachten verbleven in april 2024