Dear Guest, We appreciate your time for writing this review about your experiences at Crystal Aura Beach Resort & Spa . Your evaluations are very important for us in terms of improving and developing our hotel, assessing our personnel accurately, analyzing whether our quality-focused understanding of service adapted for our valuable guests has been implemented and adding value to our facilities. We are sorry to hear that behavior and english language efficiency of staff were not up to your expectations. Also we have to notice that our hotel is international hotel and so much different peoples can meet each other in it. For example at the moment we have guests from Russia, Latvia, Lithuania, Estonia, Germany, Ukraine,Turkey, Belarus, Poland, Iran, England, France, Netherlands, Romania, Denmark, Kazakhstan etc.) Regards to all, we would like to inform you that we will make the necessary corrections and improvements accordingly. We thoroughly look forward to welcoming you back to one of our Crystal Hotels in the future and promise to give you a special attention on your next holiday with us. Best regards Ersin ÖZDEMIR General Manager

Dear Erik, Thank you very much for choosing our hotel and taking your precious time to send us your rating. We are very happy to see that you enjoyed your holiday at the hotel. We are looking forward to see you again. Sincerely, Bülent Ahmetoğlu General Manager Crystal Aura Beach Resort & SPA

Dear guest, Thank you for choosing our hotel for the holiday. We are sorry to see that you did not enjoy several aspects of the stay and wish you shared this points with us when you were in the hotel, letting us make your holiday better. We hope to have a chance of seeing you again in the future to provide you with better memories. Sincerely, Hotel Management

Dear guest, Thank you very much for choosing our hotel and taking your precious time to send us your rating. We are very happy to see that you enjoyed your holiday at the hotel. We are looking forward to see you again. Sincerely, Hotel Management

Dear Edy,  Thank you for choice and stay in Crystal Aura Beach Resort & Spa Hotel ! We also thank you for the positive review and your recommendation! We are glad that you enjoyed your holiday. The mentioned critical points will be discussed internally with the responsibles. We would be happy to welcome you soon again in our hotel and wish you all the best! Sincerely, Bülent Ahmetoğlu General Manager Crystal Aura Beach Resort & SPA

Dear guest, Thank you very much for choice and stay in Crystal Aura Beach Resort & Spa Hotel! We also thank you for the positive review and your recommendation! We are glad that you enjoyed your holiday. We would be happy to welcome you soon again in our hotel and wish you all the best! Sincerely,

Dear guest, Thank you very much for your choice and stay in Crystal Aura Beach Resort & Spa Hotel! We also thank you for the positive review and your recommendation! We are glad that you enjoyed your holiday. We would be happy to welcome you soon again in our hotel and wish you all the best! Sincerely, Hotel Management

Dear Guest, Thank you for the review and your most valuable comments. We are sorry to read that you did not enjoy several aspects of the stay and wish you shared mentioned above comments with us when you were in the hotel, letting us make your holiday better. We hope to have a chance of seeing you again in the future to provide you with better memories. Sincerely,

Dear guest, Thank you very much for choosing our hotel and taking your precious time to send us your rating. We are very happy to see that you enjoyed your holiday at the hotel. We are looking forward to see you again. Sincerely, Hotel Management

Dear Robert, Thank you for choosing our hotel for the holiday. We are sorry to see that you did not enjoy some aspects of the stay and wish you shared this points with us when you were in the hotel, letting us make your holiday better. We hope to have a chance of seeing you again in the future to provide you with better memories. Sincerely, Hotel Management

Dear guest, Thank you for voting and leaving a review! We will be happy to see you again! Best regards, Crystal Aura Beach Resort & Spa

Dear Volkan, Thank you for your positive rating. Hope to see you again. Best regards,

Değerli Misafirimiz, Her şeyden önce düşüncelerinizi ve değerlendirmenizi kıymetli zamanınızı ayırarak bizlerle paylaştığınız için çok teşekkür ederiz. Önerilerinizi ve şikayetlerinizi dikkate alacağımızdan emin olabilirsiniz. Saygılarımızla

Dear guest, Thank you for letting us know about your stay at Crystal Aura Beach Resort & Spa and for spending your precious time with us. Your feedback is important to us as it gives us an opportunity to re-evaluate our services and gives us scopes for further perfection. We are re-creating our way with your valuable comments and suggestions. As main policy, our aim is to ensure that expectations of each Guest are met and exceeded, and we are deeply sorry that certain areas of the hotel did not meet your expectations. We assure that relevant feedback was shared with our department managers and whole related departments, corrective measures will be taken in the appropriate time in order to avoid comments of this nature in the future. We value you as our Guest and do hope to make amends and welcome you on your future visits to Antalya. Best Regards Bülent Ahmetoğlu General Manager Crystal Aura Beach Resort & Spa

Değerli Misafirimiz; Her şeyden önce düşüncelerinizi ve değerlendirmenizi kıymetli zamanınızı ayırarak bizlerle paylaştığınız için çok teşekkür ederiz. Önerilerinizi ve şikayetlerinizi dikkate alacağımızdan emin olabilirsiniz. Saygılarımızla

Dear guest, Thank you for letting us knows about your stay at Crystal Aura Beach Resort & Spa by sharing your precious time with us. Your feedback is important to us as it gives us an opportunity to re-evaluate our services and gives us scopes for further perfection. We are re-creating our way with your valuable comments and suggestions. As main policy, our aim is to ensure that expectations of each Guest are met and exceeded, and we are deeply sorry that certain areas of the hotel did not meet your expectations. We assure that relevant feedback was shared with our department managers and whole related departments, the corrective measures will be taken in the appropriate time in order to avoid comments of this nature in the future. We wish you provided us information like your room number or at least your name and surname so that we could take the corrective measures or to see if there was any recorded complaint coming from you during your stay. I would like to mention that our breakfast time is till 10:00, from 10:00 to 11:00 o'clock there is late breakfast which menu is not as rich as the main breakfast's one, that is why many of the dishes are taken away around 10:00 o'clock. But nonetheless there is still variety of food to choose from even after 10:00. We have enough baby chairs to satisfy the needs of our little guests. Unfortunately, there might be a lack of baby chairs during the busiest hour; it is physically impossible to provide a highchair for every child if the guests with babies/toddlers come to the restaurant at the same time. We are sorry for inconvenience. We value you as our Guest and do hope to make amends and welcome you on your future visits to Antalya! Best Regards Bülent Ahmetoğlu General Manager Crystal Aura Beach Resort & Spa

Dear Chamil, Thank you for letting us know about your stay at Crystal Aura Beach Resort & Spa and for spending your precious time with us. Your feedback is important to us as it gives us an opportunity to re-evaluate our services and gives us scopes for further perfection. We are re-creating our way with your valuable comments and suggestions. As main policy, our aim is to ensure that expectations of each Guest are met and exceeded, and we are deeply sorry that certain areas of the hotel did not meet your expectations. We hope you provided us more information about your experience so that we could take corrective measures in order to avoid comments of this nature in the future. We value you as our Guest and do hope to make amends and welcome you on your future visits to Antalya. Best Regards Alina KINIK Guest Relations Manager Crystal Aura Beach Resort & Spa

Dear guest, We are happy to know that you enjoyed your holiday! Thank you for voting and leaving a review! Best regards, Bülent Ahmetoğlu General Manager Crystal Aura Beach Resort & Spa

Dear guest, Thank you for voting! We hope to see you at Crystal Aura Beach Resort & SPA again! Best regards, Bülent Ahmetoğlu General Manager Crystal Aura Beach Resort & Spa

Dear Guest, Thank you very much for leaving a review! We are sorry to hear that you were not fully satisfied with your stay at our hotel but we will pay more attention to the areas you have mentioned above. It was a pleasure for us to welcome you at Crystal Aura Beach Resort & SPA. We hope to see you again among our guest! Best Regards, Bülent Ahmetoğlu General Manager Crystal Aura Beach Resort & SPA

Dear guest, Thank you for voting ! Best regards, Bülent Ahmetoğlu General Manager Crystal Aura Beach Resort & Spa

Dear Ellie, First of all we would like to thank you for taking the time to write a comment about Crystal Aura Beach. We are very happy to read that you enjoyed your holiday in our hotel. As Crystal Hotels Resorts &Spa, our best goal is renew with each passing day to higher level of service and praise to our quality of service. In this direction as a management, we believe that your valuable compliants, criticisms and suggestions will make a positive contribution in ourwork. Our hotel was a pleasure to welcome you. We hope to see you among us again. Best regards Ersin ÖZDEMIR General Manage

Değerli İsmet Bey, Öncellikle siz değerli misafirlerimizi Crystal Aura Beach Resort & Spa tesisimizde ağırlamaktan mutluluk duyduk. Crystal Hotels olarak temel politikamız misafirlerimizin memnuniyetini en üst seviyede tutmaktır. Misafirlerimizin istek ve taleplerinin her zaman bir adım önünde olabilmek ve daha iyi hizmet verebilmek elimizden gelen her türlü özverili çalışmalarımızı sürdürmeye devam etmekteyiz. Yorumunuzda bahsetmiş olduğunuz konular ile ilgili gerekli kontrollerin mutlaka yapılacağını buradan sizinle paylaşmak isteriz. Crystal Aura Beach ailesi olarak bizleri tercih ettiğiniz ve yapıcı eleştirilerde bulunduğunuz için yönetim olarak çok teşekkür ederiz. En kısa zamanda yeniden sizleri otellerimizde ağırlamak umuduyla saygılarımızı sunarız. Saygılarımızla, Ersin Özdemir Genel Müdür

Değerli Barış Bey, Öncelikle bizi tercih ettiğiniz için teşekkür ederiz. Misafirlerimizin tatillerinden beklentilerinin her daim bir adım önünde olabilmek için fikirleriniz ve değerlendirmeleriniz bizler için çok önemli. Pozitif yorumlarınız ile birlikte yapıcı eleştirilerinizin de dikkate alındığını bilmenizi isteriz. Sizi Crystal Aura Beach Resort & Spa tesislerimizde tekrar aramızda görmek umudu ile, güzel günler diler, saygılarımızı sunarız. Ersin Özdemir Genel Müdür

Sayın Burak Bey, Otelimizi beğenmeniz ve olumlu değerlendirmeniz için bütün ekip olarak sizlere teşekkür eder, saygılarımızı sunarız, Crystal Aura Beach Resort & Spa Otel Yönetimi

Dear Homoud, We appreciate your time for writing this review about your experiences at Crystal Aura Beach Resort & Spa . Your evaluations are very important for us in terms of improving and developing our hotel, assessing our personnel accurately, analysing whether our quality-focused understanding of service adapted for our valuable guests has been implemented and adding value to our facilities. We are sorry to hear that some services and members of staff were not up to your expectations. In regards to all, we would like to inform you that we will make the necessary corrections and improvements accordingly. We thoroughly look forward to welcoming you back to Crystal Aura Beach Resort & Spa in the very near future and promise to give you a special attention on your next holiday with us. Best regards Ersin ÖZDEMIR General Manager

Dear NAWAR, Thank you for rating! Best regards, Ersin Özdemir General Manager

Dear Mohanad, First of all, we thank you for choosing us and taking your time to review your stay with details. Your evaluations are very important for us in terms of improving and developing our hotel, assessing our personnel accurately, analyse whether our quality-focused understanding of service adapted for our valuable guests has been implemented and adding value to our facilities. All the issues you have mentioned will be evaluated carefully and the necessary precautions will be taken as soon as possible. We are looking forward to seeing you here and promise to pay a special attention for you. Best regards Ersin ÖZDEMIR General Manager

Dear Guest, First of all, we thank you for choosing us and taking your time to review your stay with details. Your evaluations are very important for us in terms of improving and developing our hotel, assessing our personnel accurately, analyse whether our quality-focused understanding of service adapted for our valuable guests has been implemented and adding value to our facilities. All the issues you have mentioned will be evaluated carefully and the necessary precautions will be taken as soon as possible. We are looking forward to seeing you here and promise to pay a special attention for you. Best regards Ersin ÖZDEMIR General Manager

Dear Guest, First of all, we thank you for choosing us and taking your time to review your stay with details. Your evaluations are very important for us in terms of improving and developing our hotel, assessing our personnel accurately, analyse whether our quality-focused understanding of service adapted for our valuable guests has been implemented and adding value to our facilities. All the issues you have mentioned will be evaluated carefully and the necessary precautions will be taken as soon as possible. We are looking forward to seeing you here and promise to pay a special attention for you. Best regards Ersin ÖZDEMIR General Manager

Değerli Mehmet Bey, Kıymetli zamanınızı ayırarak görüşleriniz paylaştığınız için çok teşekkür ederiz. Crystal Hotels Resorts & Spa Ailesi olarak amacımız her geçen gün kendimizi yenileyerek servis ve hizmet kalitemizi daha üst seviyelere çıkarmaktır. Bu doğrultuda siz değerli konuklarımızdan gelen önerilerin yönetim olarak yapacağımız çalışmalara olumlu katkıda bulunacağına inanmaktayız. Sizlerden gelen her türlü şikâyet, eleştiri ve öneriler değerlendirilmekte ve bu doğrultuda gerekli çalışmalar yapılmaktadır. Bu kapsamda sizden aldığımız yorum değerlendirilerek ilgili departman tarafından takibi yapılacaktır. Umarız sizleri tekrar ağırlama fırsatı bulur ve daha iyi bir deneyim yaşatabiliriz. Tekrar görüşmek dileğiyle, Ersin ÖZDEMİR Genel Müdür

Dear Guest, First of all, thank you for choosing us and taking your time to review your stay with details. Your evaluations are very important for us in terms of improving and developing our hotel, assessing our personnel accurately, analyse whether our quality-focused understanding of service adapted for our valuable guests has been implemented and adding value to our facilities. All the issues you have mentioned will be evaluated carefully and the necessary precautions will be taken as soon as possible. We are looking forward to seeing you here and promise to pay a special attention for you. Best regards Ersin ÖZDEMIR General Manager

Dear Mohammad, Thank you very much for taking the time to write this comment about our Crystal Aura Beach Resort & Spa. We are happy to read that you enjoyed your holiday in our hotel. We will be honoured to welcome you again in the future. Best regards from Kemer, Ersin ÖZDEMİR General Manager

Dear Zayed, First of all, thank you for choosing us and taking your time to review your stay with details. Your evaluations are very important for us in terms of improving and developing our hotel, assessing our personnel accurately, analyse whether our quality-focused understanding of service adapted for our valuable guests has been implemented and adding value to our facilities. All the issues you have mentioned will be evaluated carefully and the necessary precautions will be taken as soon as possible. We are looking forward to seeing you here and promise to pay a special attention for you. Best regards Ersin ÖZDEMIR General Manager

Dear Guest; First of all we would like to thank you for taking the time to write a comment about Crystal Aura Beach. As Crystal Hotels Resorts &Spa, our best goal is renew with each passing day to higher level of service and praise to our quality of service. In this direction as a management, we believe that your valuable compliants, criticisms and suggestions will make a positive contribution in ourwork. Our hotel was a pleasure to welcome you. We hope to see you among us again. Best regards Ersin ÖZDEMIR General Manager

Lieber Gast, Vielen Dank, dass Sie sich die Zeit genommen haben, um unser Hotel zu bewerten. Es freut uns sehr zu lesen, dass Sie mit Ihrem Aufenthalt bei uns zufrieden waren und Ihnen Ihr Urlaub positiv in Erinnerung bleibt. Wir hoffen, Sie auch ein weiteres Mail bei uns begrüssen zu dürfen und wünschen Ihnen bis dahin alles Gute. Mit freundlichen Grüssen aus Kemer Ersin ÖZDEMİR Hoteldirektor

Değerli Misafirimiz, Tatilinizde otelimizi tercih ettiğiniz ve değerli yorumunuzu buradan bizimle paylaştığınız için çok teşekkür ederiz. Size güzel bir konaklama deneyimi yaşattığımızı duymanın bizim için çok önemli ve bir gurur kaynağı olduğunu belirtmek isterim. Sizi yeniden otelimizde görme dileği ve saygılarımızla, Ersin ÖZDEMİR Genel Müdür

Lieber Gast, Vielen Dank, dass Sie sich die Zeit genommen haben, um unser Hotel zu bewerten. Es freut uns sehr zu lesen, dass Sie mit Ihrem Aufenthalt bei uns zufrieden waren und Ihnen Ihr Urlaub positiv in Erinnerung bleibt. Wir hoffen, Sie auch ein weiteres Mail bei uns begrüssen zu dürfen und wünschen Ihnen bis dahin alles Gute. Mit freundlichen Grüssen aus Kemer Ersin ÖZDEMİR Hoteldirektor

Dear Guest, Thank you very much for taking the time to write this comment about our Crystal Aura Beach Resort & Spa. We are very happy to read that you enjoyed your holiday in our hotel. We will be honoured to welcome you again in the future. Best regards from Kemer Ersin ÖZDEMİR General Manager

Dear Guest, Thank you very much for taking the time to write this wonderful comment about our Crystal Aura Beach Resort & Spa. We are very happy to read that you enjoyed your holiday in our hotel. We will be honoured to welcome you again in the future. Best regards from Kemer Ersin ÖZDEMİR General Manager

Lieber Natalie, Vielen Dank für Ihren Besuch in unserem Hotel und auch dafür, dass Sie sich im Anschluss Ihres Aufenthaltes die Zeit genommen haben um unser Hotel zu bewerten. Ihren Kritikpunkt in Bezug auf die Zimmerreinigung haben wir selbstverständlich zur Besserung an die zuständige Abteilung weitergegeben. Wir hoffen Sie auch ein weiteres Mal bei uns begrüssen zu dürfen und wünschen Ihnen bis dahin alles Gute. Mit freundlichen Grüssen aus Kemer Ersin ÖZDEMİR Hoteldirektor

Dear Guest, Thank you very much for taking the time to write this wonderful comment about our Crystal Aura Beach Resort & Spa. We are very happy to read that you enjoyed your holiday in our hotel. We will be honoured to welcome you again in the future. Best regards from Kemer Ersin ÖZDEMİR General Manager

Dear Guest, Thank you very much for taking the time to write this wonderful comment about our Crystal Aura Beach Resort & Spa. We are very happy to read that you enjoyed your holiday in our hotel. We will be honoured to welcome you again in the future. Best regards from Kemer Ersin ÖZDEMİR General Manager