« DoÄu illerinde maalesef sigara içilen ve içilmeyen oda ayırımı henĂŒz daha bilinçlendirilmemiĆ. Sanırım Sigara içmeyen veya sigara kokusundan Ćikayet eden mĂŒĆteri sayısı daha az olduÄu için Otel iĆletmecileri de mĂŒĆteri kaybı olmaması açısından sigaradan Ćikayetçi misafirleri idare etmeye çalıĆıyor. Sapran Otelde de aynısını yaĆadım. Ama hemen odayı deÄiĆtirip yardımcı oldular. GĂŒler yĂŒzleri ve yardımcı olan personeli ile gerçekten teĆekkĂŒr ederim. »
« L'extrĂȘme gentillesse du personnel, le confort, la position de l'hĂŽtel par rapport au chateau de Kars. EN particulier un grand merci Ă Dilan, Ămer, Ilyas, Ahmet »
« Deniz is such a genuinely kind and wonderful person who went well out of her way to make sure we had a great visit. It was a treat staying with her, just like staying in the home of a beloved relative. Her home is very clean, quiet, comfortable, and lovingly maintained. We loved chatting with Deniz and meeting her sweet dogs. Will have to be back! »
« Bu kadar herĆeyin bir arada olduÄu, sade ve gĂŒleryĂŒzlĂŒ bir hizmet ile karĆılaĆacaÄımızı hiç dĂŒĆĂŒnmĂŒyorduk. En fazla bahĆiĆi bıraktıÄım konaklamam oldu. EmeÄinize saÄlık »
"We had a terrible stay at Grand Ani Hotel.
I read the comments prior to my stay and they were positive but I have to admit it was not the case at all for us.
1st night, we arrived late. They put us in a room that had a terrible smell of cigarettes everywhere. The hot water in the shower was not working. We had only a blanket for 2. We called the reception, they told us someone will go up to take care of this, no one came.
The day after, I went to the reception to change room. They put us in a room that was way smaller compared to what we booked. The bed was smaller too. The shower had no curtains and we simply flooded the bathroom when we took a shower. They forget to change our room number and in the middle of the night a hotel employee CAME INTO OUR ROOM with another client because they checked him in into our room!!
The breakfast was good but honestly that does not compensate for this terrible experience. I do not recommend this hotel at all."
