Thank you for taking the time to share your feedback. We are committed to delivering a clean, comfortable room and apologize for any failure in delivering on the commitment during your recent visit due to the odor and A/C leak concerns you mentioned. Rest assured that our maintenance department is taking the appropriate measures to address this issue and prevent future occurrences. Thank you again for bringing the issue to our attention and we hope for another chance to provide you with a more comfortable stay.

Thank you so much for taking the time to leave us feedback regarding your recent stay with us. We appreciate the 4 out of 5 rating, and we are glad that you were able to mostly enjoy your stay. If there is anything specific that we may improve on, please reach out. Again, thank you for your feedback and we look forward to seeing you again in the future.

Hello and thank you for taking the time to leave comments regarding your stay with us here at Sleep Inn & Suites in Jacksonville, NC. I am so glad that you enjoyed your stay, especially our friendly staff and our complimentary hot breakfast. We look forward to hosting you again in the near future!

Thank you so much for taking the time to leave us feedback regarding your recent stay. I am happy to hear that you enjoyed your time with us. We are currently working on updating our property. From the fresh new lobby and breakfast area, to a new style front desk. We understand how important it is for a property to appear modern and fresh, so we are working hard to achieve that. Thank you again for your kind review and please come back and see us soon!

Thank you so much for taking the time to leave us feedback regarding your recent stay. I am glad that you were able to mostly enjoy your stay. Please feel free to contact us with any specific feedback you may have as we are always striving to improve our service. We look forward to seeing you again!

Thank you for taking the time to leave a review regarding your recent stay with us. I am so sorry to hear that you experienced a dirty bathroom and tub during your visit. This type of situation does not follow our cleaning standards. Therefore, I will be sure to let our housekeeping department know so that they are able to learn from this situation. Thank you again and I hope for another chance to host you in the future.

Thank you so much for such a kind review. I will be sure to share this feedback with the team to serve as continued encouragement. We look forward to hosting you again in the future.

Thank you for taking the time to leave comments regarding your recent stay with us. I am sorry to hear that your experience did not meet your expectations. I will share this feedback with my front desk staff to handle these types of situations differently in the future. Also, I understand that the fire alarm going off at such an early time can be frustrating. It went off due to a piece of burnt toast in the breakfast area and, once deemed safe, our panel was not able to be silenced from our end. Therefore, the fire department assisted us in silencing the alarm. At the moment, we do not have a full time breakfast attendant, so front desk has to attend to both the desk and the breakfast area. Therefore, it can be difficult sometimes to keep up with the demand at both the desk and restocking the breakfast area. We are looking into fixing this issue by hiring another breakfast attendant. Again, I would like to apologize for failing to meet your expectations and we hope for a chance in the future to provide you with a more comfortable stay.

Thank you so much for taking the time to comment on your stay with us at Sleep Inn & Suites in Jacksonville, NC. It means so much that we were able to give you a 5 out of 5 experience. We look forward to seeing you again soon!

Thank you so much for leaving a review regarding your recent stay with us. I am so sorry to hear that your experience was anything other than exceptional. I have shared your comments regarding the mold in the shower and stained desk chair with our housekeeping department. I would like to assure you that these concerns are being handled very promptly. Please accept my apologies once again. I hope we have another chance to provide you with a more comfortable stay.

Thank you for taking the time to leave comments regarding your experience with our property. I would like to apologize on behalf of my staff for this experience. However, I have looked into your reservation and discovered that you did not arrive for your April 3rd reservation. Therefore, you were still charged the no-show fee. There are no notes on our end or on Expedia that indicate you attempted to change or cancel your reservation until after your arrival date. Since your reservation had a 24 hour cancellation policy and it was not canceled by 3pm on April 2nd, you were still responsible for the payment. That is the reason a refund was not issued. There are also notes indicating that you were yelling at both of my staff who answered your phone calls. However, I will definitely have a conversation with my staff to ensure that these types of situations are handled differently in the future to prevent the escalation of emotions on both ends. Thank you again for submitting comments relating to your reservation.

Thank you so much for sharing your feedback regarding your recent stay with us. I am so glad that you experienced friendly staff and cleanliness while you were here. I looked into your reservation to see why your room was not serviced during your stay. Unfortunately, we are short-staffed at the moment and the two days that your room did not get serviced, each housekeeper that we have had 10+ checkouts each. Therefore, stayover service was not able to get done. However, front desk always has towels to provide if you ever need to exchange towels during your stay. Again, I am sorry that you experienced this and your comments will be shared with our housekeeping department to better handle these situations in the future.

Thank you for taking the time to leave comments regarding your stay. I am sorry to hear that you did not enjoy your stay with us. I will inform housekeeping of your concerns to ensure that they are addressed immediately. Again, I thank you for your feedback so that we are able to correct these issues.

Thank you for taking the time to leave us an online review. I am glad to hear that everything during your stay was clean and staff was attentive. However, I am sorry to hear that your room had an unpleasant odor and there were a couple of maintenance issues during your stay. Rest assured that our housekeeping and maintenance departments have been made aware in order to properly remedy the situation. Again, thank you for your feedback and we hope for another chance in the future to provide you with more comfortable lodging.

Thank you so much for taking the time to fill out an online survey regarding your recent stay with us here at Sleep Inn & Suites in Jacksonville, NC. Our guest's experiences are very important to us as we constantly work to improve our offerings for our guests. That is why we are very happy to see that you were able to enjoy your stay with us. Thank you again and we look forward to hosting you in the future.

Thank you so much for taking the time to submit an online survey. I am so sorry to hear that your stay fell short of your expectations. I have made our maintenance department aware of the ceiling and A/C issues you had in your first room. Rest assured that this room is under the proper repairs. I have also contacted our window contractor to fix the windows in the second room you stayed in. Our maintenance department has also been made aware of the paint drips that you discovered in the room in order to remove them. We sincerely apologize for that appearance. Again, I am sorry to hear that your experience was not 100% positive. I hope that we can have another chance in the future to provide you with more comfortable lodging.

Thank you so much for taking the time to fill out an online survey regarding your recent stay with us here at Sleep Inn & Suites in Jacksonville, NC. Our guest's opinions are very important to us as we constantly work to improve our guest's experiences. That is why we are very happy to see that you were able to enjoy a nice and quiet stay while you were here. Thank you again and we hope to see you again in the near future for all of your lodging needs.

Thank you so much for taking the time to fill out an online review! We appreciate you recognizing our excellent service, and we are glad to hear such kind words. Your feedback will be shared with the team to serve as encouragement as we strive to continuously improve our guest experience. Thank you again and we hope to see you again in the near future.

I want to say thank you for taking the time to complete a survey! As service is the only product that we sell, creating rewarding experiences for our guests is our only goal. We appreciate you taking the time to provide feedback regarding your experience with our property. We look forward to seeing you again in the future.

I want to say thank you for taking the time to complete a survey! Comments from our guests enable us to continually improve and exceed standards. We appreciate you taking the time to provide feedback regarding your comfortable experience with our property. We look forward to seeing you again in the future.

Thank you for taking the time to fill out an online survey regarding your recent stay with us. We strive to provide a clean and comfortable stay for all of our guests. I am very happy to hear that you experienced a positive stay with us. Thank you for such a kind review and we hope to see you again soon.

Thank you for taking the time to fill out an online survey regarding your recent stay with us. We strive to provide a clean and comfortable stay for all of our guests. I am very happy to hear that you experienced a positive stay with us. Thank you for such kind words and we hope to see you again soon.

Thank you so much for taking the time to fill out an online survey regarding your recent stay with us here at Sleep Inn & Suites in Jacksonville, NC. I am happy to see that you were able to confidently score us at a 5 out of 5. Our guest's experiences are important to us, so I am glad that you had such a positive experience. Thank you again and we hope to see you again in the near future.

Thank you so much for taking the time to fill out an online survey regarding your recent stay with us here at Sleep Inn & Suites in Jacksonville, NC. I am very happy to see that you were able to confidently rate us at a 10 out of 10. We take pride in being able to offer a clean and comfortable stay for our guests, so I am very glad that is what you experienced. We hope to see you again in the near future.

Thank you so much for taking the time to fill out an online survey regarding your recent stay with us. I am sorry to hear that your stay was less than exceptional. I looked into your account and it does not show a double charge. It shows where we pre-authorized the first night of your stay, and then authorized the remaining amount of your stay when you arrived on property. However, depending on your bank, the charges on your account may look different. I can assure you that anything that appears to be an extra charge will fall back into your account as it is an authorization rather than a posted sale. I appreciate your understanding and patience in this matter as I know authorizations can be quite frustrating. Again, I apologize for any inconvenience and hope for another chance to provide you with a more comfortable stay in the future.

I want to personally thank you for taking the time to complete a survey. I am very glad that you experienced a comfortable stay and friendly staff. However, I am disappointed to hear about some of your concerns during your stay. I will share your feedback regarding the washcloth left in the shower and the un-mopped floor with our housekeeping department in order to prevent these types of occurrences in the future. I will also share your feedback regarding the repairs with our maintenance department. Again, I am so sorry to hear that you experienced these things during your stay. I hope we will have a chance in the future to provide you a more comfortable stay.

Thank you so much for taking the time to share your feedback regarding your recent stay with us. I am glad to see that you had a mostly positive experience. Thank you again and we look forward to seeing you again in the future.

Thank you so much for taking the time to leave a review regarding your stay with us. I am sorry to see that we did not 100% meet your satisfaction while you were staying with us. Please feel free to respond back or contact us to share any specific feedback that you have. We use feedback like yours to continuously improve our guest's experiences, so it is very much so appreciated. Thank you again and we look forward to another chance in the future.

Thank you very much for taking the time to fill out an online survey regarding your recent stay with us. I am sorry to hear that your stay was anything less than exceptional. I am glad that you experienced nice staff and a clean room; however, I understand that a few hiccups during a stay can be annoying. I have informed our maintenance department of the dripping shower and the sink faucet, but we are unsure of which room you stayed in since this is an anonymous review. We respect your wishes to remain anonymous at this time, but if you would like to share with us which room you stayed in so we are able to fix these issues, you are more than welcome to do so. I would like to say thank you again and we hope for another chance to provide a more comfortable stay for you in the future.

Thank you so much for taking the time to leave such a positive review regarding your recent stay with us here at Sleep Inn & Suites in Jacksonville, NC. I am happy to see that you had a 10 out of 10 stay with us. Everyone here strives to ensure that guests have a clean and comfortable stay and we are glad that you were able to experience that. Thank you again for such a kind review and we look forward to hosting you again in the near future.

Thank you so much for taking the time to fill out an online survey regarding your recent stay with us. I am happy to see that you were able to enjoy your stay. If there is anything that we could have done to ensure a 10 out of 10, please let us know. We strive to constantly improve our services so that our guests are able to have a comfortable stay. We hope to see you again soon.

Thank you so much for taking the time to fill out a survey regarding your recent stay with us at Sleep Inn & Suites in Jacksonville, NC. I am so happy to hear that you had such a positive experience. I will be sharing your kind comments with our staff in order to serve as recognition and continued encouragement to provide our guests with a top tier experience. Our desk staff strives to be able to help our guests in any way possible, so I am sure they will be happy to know you found them to be attentive and efficient. As for our breakfast, we have been slowly but surely improving and upgrading our breakfast area, so for you to witness that is very comforting. Again, thank you so much for leaving such a kind review for our property. We hope to host you again in the near future.

Thank you so much for taking the time to fill out a survey regarding your stay with us. I am so happy to see that you had a 5 out of 5 star experience. Providing our guests with a positive stay is what we strive for, so I am glad to know that is exactly what you experienced. Thank you again for your very kind review and we hope to see you again soon.

I want to say thank you for taking time to complete a survey. We appreciate you recognizing our service, and we are glad to hear from you. We thank you for your business hope to see you again.

LaTarrance, thank you for your feedback on your recent stay with us. We are very pleased to have your 4 star review! We hope to see you again soon.

Loria, I am so glad to hear that you loved everything about your recent stay at our property. Thank you for such positive feedback. We hope to see you again soon!

Loria,I am thrilled to hear that our staff were so good to you. We always strive to provide quality customer service here at our property. I will be passing along your praise to the team!

Thank you so much for leaving such a positive review regarding your recent stay with us at Sleep Inn & Suites in Jacksonville, NC. We take our guest's opinions very seriously and I am so happy to see that we were able to give you an exceptional experience. If you have any future lodging needs, we would be happy to host you again. Again, thank you so much for taking the time to provide your feedback.

Thank you for taking the time to leave an online review regarding your recent stay with us. I am sorry to hear that your stay was anything other than exceptional. If there is anything specific that we could have done to improve your stay, please let us know so that we are able to remedy it for future guests. I hope that you can give us another chance to provide you with a more comfortable stay in the future.

I want to thank you for taking the time to complete a Survey. We appreciate you recognizing our excellent service, We thank you for your business and we hope to see you again.

I want to say thank you for taking the time to complete a survey, we appreciate you recognizing our excellent service. We thank you for your business and we hope to see you again.

Hello Amanda, I am so sorry to hear about what you experienced during your stay with us. I will be sure to address the concern regarding the odor with our housekeeping department to ensure that this does not happen in the future. I am also so sorry to hear that the staff were not friendly during your stay. We strive to provide excellent guest services to all of our valued guests and I am disappointed we were not able to offer you that during your stay with us. I will be sharing your feedback with my staff, as we take your review very seriously. It is always our goal to continuously improve our guest experience. Thank you so much for your feedback and I hope we have a chance to make things right for you in the future.

Thank you so much for taking the time to leave such a positive review regarding your recent stay with us here at Sleep Inn & Suites in Jacksonville, NC. I am happy to see that you had a comfortable stay with us and we look forward to hosting you again in the near future.

Thank you so much for your kind review regarding your recent stay at Sleep Inn & Suites in Jacksonville, NC! I will be sure to share your review with my team. I am so glad that you enjoyed our quiet and smoke-free property. We look forward to seeing you again soon.

Thank you so much for taking the time to submit a survey. We are so happy to see that you had a positive stay with us here at Sleep Inn & Suites in Jacksonville, NC. We look forward to seeing you again soon!

Thank you so much for taking the time to share some comments regarding your recent stay at Sleep Inn & Suites in Jacksonville, NC. Service excellence is what we strive for and we are so happy to hear that we were able to provide just that during your stay. I have shared your feedback with my staff and they join me in giving thanks. We look forward to seeing you soon for any of your lodging needs.

Thank you so much for taking the time to complete a survey and sharing your comments regarding your recent stay at Sleep Inn & Suites in Jacksonville, NC. Such kind words about your easy check in, how nice the front desk associate was, and the clean and comfortable room you stayed in are very much appreciated. Creating memorable and rewarding experiences for our guests is what we strive for. It is very comforting to know that we were able to provide just that during your stay with us. Thank you again for sharing such a positive review and we hope to see you again soon.

I want to say thank you for taking the time to complete a survey. Your feedback will be shared with the team to serve as recognition and encouragement as we strive to continuously improve our guest experience. We thank you for your business and we hope to see you again soon.