Vacances de Hallandale Beach

Emplacement ideal pour visiter,proche mer!

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

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La vue n’était pas une vue mer mais sur un canal. Service et accueil catastrophique. Personnel désagréable. À éviter à tout prix.

We stayed for four nights with our family, and while there were some positives, our experience fell short of expectations. We booked a City View One-Bedroom Suite with one king bed and a queen-size sofa bed. When we arrived, we found the sofa was not a pull-out bed. The hotel said this was an Expedia error and that the room type wasn’t available. They provided a rollaway bed and waived two days of amenity fees, which we appreciated, but it still wasn’t the room we paid for. Housekeeping was inconsistent. Our king bed linens were only changed twice after we requested service and they rollaway was never changed. There were no washcloths on our first day, and we had to request them several days in a row due to shortages. Every morning there was loud banging above our room that sounded like construction or maintenance. The on-site gym was also unavailable, and guests were directed to a nearby partner gym, which was disappointing. The pool closed earlier than the front desk told us, so we missed out on using it one of the days. The trash situation also needs improvement. Our suite only had one small garbage can, and there were no trash cans on our floor. Guests were leaving trash in the ice machine cabinet, and the elevator causing a very unpleasant smell. The staff did try to resolve some of our concerns, but between the room issue, housekeeping, unavailable amenities, noise, and maintenance problems, the stay did not meet our expectations.