Vakantie en citytrip naar Garza

My check-in experience wasn’t the best, my room was not ready and I had to wait almost 2 hours with my kids after we’ve been traveling all day for the room to be ready. We were escorted to the pool area to wait there. We were not even offered water while we waited, I had to keep asking people if they knew when my room would be ready because I wasn’t getting any updates related to my room. My my room was OK and it had an amazing view, I do not like area rugs in rooms. The area rug that was under our beds was dirty and stained. I could tell nobody had vacuumed it. there were hairs in the sink that were not ours housekeeping came around every day, but did the bare minimum I asked for the floor we clean one day after our day because there was sand everywhere from us going to the beach and they would just keep fixing our bed and emptying the trash, but not cleaning the floors. Besides that staff was amazing, everyone was really nice. Julio went out of his way to make us feel welcome and comfortable since day one and throughout our stay the food was very, very good. The only thing I didn’t like was when I went to have dinner or tried to have dinner at Tico Tica, they asked me if I had a reservation, which I did not have yet there were multiple tables empty and they wanted me to wait an hour. That was a downer. I also had a massage done and it was amazing. Overall, I don’t know if I wouldn’t necessarily stay in this hotel again. It was just an ok experience.

Geweldig hotel direct aan het strand. Het strand zelf is rustig en de zee heeft een heerlijke temperatuur. Er komen zelf apen over het terrein 🐒 Ruime kamer met een goede badkamer en een goede douche. Restaurant is ook goed. Zeker een aanrader!

Although I loved the rooms and staff, the room was exactly as described but most of the screens on the patio doors were useless because it had holes and a long tear at the bottom. The main bathroom light didn't work properly, it felt like I had a bathroom gnome randomly turning off the light like an irritating younger sibling. The AC started leaking in the bedroom. There were way too many bugs in the room. Lots of ants on the property. I couldn't sit comfortably at the pool because in seconds my legs were covered in ants. This place is good if you just want to relax and eat. Not much going on at the resort itself. The food mostly the same everyday. My hat goes off to a staff member named Kendy, she becomes familiar with her guests and makes sure she brings what she knows we order regularly without even asking. She is a gem and deserves a raise 👏