2/10 Horrible
Tammy
Voyage en famille
20 oct. 2025
Les points faibles : Propreté, équipements, infrastructures et conditions de l’hébergement
Avoid Cozy Management – Unsafe Property, No Accountability
We booked this 3-bedroom beachfront rental and arrived to find it completely uninhabitable—no running water, broken fridge, chirping smoke detector, mold, dirt, and even salamanders running through the kitchen. The backyard was trashed with broken screens, overgrown weeds, and sharp fence pieces. Toilets didn’t flush. It was unsafe and unsanitary.
We spent the entire day dealing with the host, Cozy Management, instead of enjoying our trip. They moved us to a property 45 minutes further away, with no beach access, and split our family into two units 30 floors apart. This caused us to miss activities, spend more on parking, gas, and dining in a more expensive area.
We were promised contact to discuss a “fair resolution”—but never heard back. When I followed up, they offered only hotel parking reimbursement and a late checkout notice sent after checkout time. Then they told me to “take it up with VRBO.”
This experience was a disaster. We paid full price for a completely different, inferior stay. Do not book with Cozy Management—they do not stand behind their listings, and their customer service is dismissive at best. Total lack of responsibility. You’ve been warned.
Tammy
Séjour de 2 nuits en octobre 2025