Fort Buenaventura

The check in process was not clear at all. The lobby area has an area specifically labeled "lockboxes" which is what the instructions state. We called for help and the customer service person said they would call us back, they never did, we would still be waiting there. Luckily, an employee from a different hotel that was busy helping other people was able to help us about 20 minutes later. He guided us to the correct area. It is a safe in a wall behind the front desk not a lockbox. Who is walking behind a desk to a safe without explicit instructions to do so??? The room itself is old and not updated. The room was very dark and dingey. The lights were so dim so everything felt depressing. The carpet was dirty and rugs in the bathroom is definitely gross. It's definitely a keep your socks on kind of place. The housekeeping is doing their job because it was clean, but they can't overcome the age, lack of light and overall dirty feeling. It was fine for one night, but we would not have wanted to stay there any longer.

We stayed here for our daughters volleyball tournament. It was clean and plenty of room for us. Plus side it was in walking distance to the convention center. Daniel was great and responded quickly when we had questions. I would definitely stay here again if in the area.