Op basis van 991 geverifieerde beoordelingen
4,5 Hygiëne kamer
4,5 Service & personeel
4,4 Comfort kamer
4,4 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 27 jul. 2019
door een geverifieerde reiziger
Geplaatst op 13 mei 2024
Very convenient. Rooftop bar was fun. Only negatives is we couldn’t check in earlier than 4pm and then even after 4pm we had to check with the desk to get our room because the text that is was ready “didn’t go through”. Also it was discovered late at night after we got home that our AC in the room didn’t work. Staff was very friendly and accommodating
Opmerking van Hotelbeheer
14 mei 2024 door KristaHotelbeheer
Hello Ciara, thank you kindly for taking the time to provide us with your feedback of your stay here at the Andaz San Diego. We are happy to see that you enjoyed the convenience of the hotel's location and that the rooftop bar provided great entertainment for you. We appreciate your feedback regarding the early check in and AC issues. We will pass this information to our management team to address any potential improvements for future guests. We hope to have the opportunity to welcome you back again!Kind regards, Krista
door een geverifieerde reiziger
Geplaatst op 12 mei 2024
Staff was super friendly and the property smelled good
Opmerking van Hotelbeheer
13 mei 2024 door KristaHotelbeheer
Hello Loreina, thank you for providing us with your rating and review of your stay here at the Andaz San Diego. Our staff strives to provide excellent and friendly service to every guest, and we are so happy you were able to experience that. We love to know you enjoyed the scent of the property too! We hope we are able to welcome you back again in the future! Warm Regards, Krista
door een geverifieerde reiziger
Geplaatst op 23 apr. 2024
Great place to stay. The neighborhood was a bit dicey with homeless but did not have an issue and never felt unsafe.
Opmerking van Hotelbeheer
24 apr. 2024 door Shelly Hotelbeheer
Dear Matthew! Thank you for your five-star feedback. It was a pleasure to welcome you to our hotel and we are so glad to know that you enjoyed your stay. We appreciate your honest thoughts regarding the area and will keep them in mind going forward. We hope to welcome you back for another wonderful stay in the future. Sincerely, Shelly
door een geverifieerde reiziger
Geplaatst op 22 apr. 2024
Opmerking van Hotelbeheer
24 apr. 2024 door Shelly Hotelbeheer
Dear masanori! Thank you for your five-star feedback. It was a pleasure to welcome you to our hotel and we are so glad to know that you enjoyed your overall stay. We hope to welcome you as our guest again very soon! Warm Regards, Shelly
door een geverifieerde reiziger uit San Diego
Geplaatst op 15 apr. 2024
Tiny room, lots of noise, better is out there…move on. 30 minutes for Valet to bring the car up…grrr
Opmerking van Hotelbeheer
15 apr. 2024 door General Manager, Andaz San Diego, CAHotelbeheer
Dear Willie,Thank you for taking the time to provide your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconveniences you experienced during your visit.We are deeply concerned to hear that your room did not meet your expectations in terms of size and noise levels. Please be assured that we will address these issues with our management team to ensure that we are providing the most comfortable and enjoyable experience for all of our guests.Additionally, we apologize for the delay you encountered with our Valet service. We understand that waiting for your vehicle can be frustrating, and we will work closely with our Valet team to improve our efficiency and minimize wait times for our guests.Your feedback is invaluable to us as it helps us identify areas where we can improve our services. We strive to provide the highest level of hospitality and are committed to making the necessary changes to ensure that future guests have a more pleasant experience.We value your patronage and hope to have the opportunity to welcome you back in the future and provide you with a stay that exceeds your expectations.Sincerely,Andaz San Diego, CA - General Manager
door een geverifieerde reiziger
Geplaatst op 31 mrt. 2024
ビジネス出張で利用しました。ホテルはダウンタウンの中心エリアにあり、コンベンションセンターやガスランプ地区、サンディエゴの見どころへのアクセスも良いです。次回も利用したいと思います。
Opmerking van Hotelbeheer
31 mrt. 2024 door Andaz San Diego, CA – General ManagerHotelbeheer
Hello Tomonori, Thank you for your positive review! We are delighted to hear that our hotel's central location in downtown San Diego was convenient for your business trip, providing easy access to the convention center, Gaslamp District, and other local attractions. It's wonderful to know that you had a satisfactory experience and would like to stay with us again in the future. We strive to provide our guests with a comfortable and accessible base for their business or leisure travels. Your feedback is much appreciated, and we look forward to welcoming you back on your next visit to San Diego. If there is anything we can do to make your future stays even more enjoyable, please don't hesitate to let us know. Thank you once again for your business and your kind words.
door een geverifieerde reiziger
Geplaatst op 29 mrt. 2024
I thought it was a great place to stay. Everyone was so welcoming. However, replacing your air filters in the rooms might make it better
Opmerking van Hotelbeheer
29 mrt. 2024 door General Manager, Andaz San Diego, CAHotelbeheer
Hello Julia, thank you for your feedback regarding your stay at the Andaz San Diego. We are glad you found our staff welcoming but apologize for any discomfort due to the air quality in your room. We appreciate you bringing the issue with the air filters to our attention. Our maintenance team will promptly inspect and replace the filters as necessary to ensure optimal air quality for our guests. Your comfort and satisfaction are our top priorities, and we value your input as it helps us improve our services. Thank you for choosing the Andaz San Diego. We look forward to welcoming you back and providing an enhanced experience on your next visit.
door een geverifieerde reiziger uit Mahwah, NJ
Geplaatst op 24 mrt. 2024
It's in a great section if you want to be in the action in Gaslamp. The happy hour at STK was great! Our room wasn't great. The staff were all very nice and helpful.
Opmerking van Hotelbeheer
24 mrt. 2024 door General Manager, Andaz San Diego, CAHotelbeheer
Thank you for sharing your experience. We're glad you enjoyed our Gaslamp Quarter location and found our staff friendly and helpful. It's great to hear that STK's happy hour met your expectations. However, we apologize that your room did not meet your standards. We take pride in providing comfortable accommodations and will use your feedback to improve our rooms and ensure a consistently positive experience for all guests. We appreciate your business and hope to welcome you back for an excellent stay in the future.
door een geverifieerde reiziger
Geplaatst op 18 mrt. 2024
Great hotel in a busy area of the city
Opmerking van Hotelbeheer
19 mrt. 2024 door BetsyHotelbeheer
Dear Kieran,Thank you for your feedback and rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,
