Op basis van 969 geverifieerde beoordelingen
3,2 Hygiëne kamer
3,8 Service & personeel
3,4 Comfort kamer
2,9 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 16 mei 2024
Green algae floating around. I had to get moved to a different hotel. Expedia told me on the phone that I would be refunded for 2 nights but that was not reflected on my credit card account. I was very disappointed with my stay and it ruined my birthday celebration. :(( I contacted Expedia again just now and they continue to tell me to call the hotel instead of helping me resolve the issue.
door een geverifieerde reiziger
Geplaatst op 14 mei 2024
Everything is great!!
Opmerking van Hotelbeheer
15 mei 2024 door NadineHotelbeheer
Thank you Irina.
door een geverifieerde reiziger
Geplaatst op 12 mei 2024
Excellent service
Opmerking van Hotelbeheer
15 mei 2024 door NadineHotelbeheer
Thank you Miguel.
door een geverifieerde reiziger
Geplaatst op 12 mei 2024
I came here by myself and enjoyed the pools but the hotel was very noisy. The people next to me were hanging out in the hallway and being loud. The music was on very loud, too. The room itself was fine. The bed was kinda hard but I slept ok. There are no bells and whistles and I gave the lower rating because of the area and the guests. I’d never been to Desert Hot Sorings and likely won’t be back. I much prefer Palm Springs but since we rented a house nearly for my daughter and her friends, I wanted to be close. The check in and out was smooth but I had to park far away from the room because there was no available parking behind the gate.
door een geverifieerde reiziger
Geplaatst op 12 mei 2024
Be aware that this place is a public plunge. Families come here to escape the heat for the day, leaving trash wherever. At night they blast DJ music in the pool area, so you gotta hear that in your room whether you want to or not.
door een geverifieerde reiziger
Geplaatst op 10 mei 2024
The shower didnt work, the coffee pot was broke, and very noisy at night, but ill be back again..
Opmerking van Hotelbeheer
11 mei 2024 door NadineHotelbeheer
Thank you Robert.
door een geverifieerde reiziger
Geplaatst op 10 mei 2024
This is literally the worst experience of my entire life I went downstairs to explain that the refrigerator does not close and it is completely filled with ice in the freezer section it took them 6 hours to get somebody up here to switch it out the television has lines in the screen the remote control for the television does not work everything in this room is disgusting and if I do not get reimbursed or get my money back I will literally Sue I am sick and tired of being taken advantage of. I went into the office and spoke with one of the gentleman there he was very kind but couldn't do anything the only thing offered to me was to refund my money and for us to vacate the premises meanwhile I drove over an hour and a half to get here to bring my wife of 32 years and all my grandchildren. My daughter rented the room next door it's disgusting there is mold everywhere I'm going to take pictures take care of everything and that was not the case this is trash the owner of this property needs to shut it down and get it together I need to be responded to as quickly as possible otherwise Experian as well as this hotel will experience the backlash on social media.
door een geverifieerde reiziger
Geplaatst op 8 mei 2024
The wind
Opmerking van Hotelbeheer
8 mei 2024 door NadineHotelbeheer
Thank you Petra.
door een geverifieerde reiziger
Geplaatst op 7 mei 2024
000
Opmerking van Hotelbeheer
8 mei 2024 door NaHotelbeheer
Thank you Milton.
door een geverifieerde reiziger
Geplaatst op 7 mei 2024
Enjoyed the hot tubs!!!
Opmerking van Hotelbeheer
9 mei 2024 door NadineHotelbeheer
Thank you Bemadea,
