Craft Haven Marina

Overall good. Rooms are big and the hotel is nicely located near metro station and restaurants

Toilet not working. Multiple requests to the front desk with no one ever arriving before we checked out. My kids and I having to go from our room to another building to use a public toilet. Give me a break! Not to mention prebooking and PAYING for the room on Expedia. After confirming and checking us in, I had multiple charges to my debit card that night. Had to call the front desk regarding those charges which was just stressful and irritating. I was told they charge my card $3 at time of check in. Multiple swipes of the card ‘bc it’s a new system’ then they said it would be $1 charge. Never saw those. They didn’t hit. But a $103 charge did. Call to the front desk agent … it’s a hold fee for ‘incidentals’ and that would have made some sense if there was ANYTHING incidental in the room… but no. No minibar. No bottled water. No snacks. NOTHING. And don’t let me forget the air conditioning. Holy hell. Hope you’re cold blooded because cooling the room was impossible. We had turned the ac as low as 58 through the course of the night and still miserable. Even my girls were a sweaty mess in the morning, let alone me. It was disgraceful. I’ll never stay there again, which is a shame because you couldn’t get more convenient location when your moving your child into the school