Clocktower Mall

Absolutely beautiful. The beach was wonderful.

We have stayed at this particular Rosewood many times in the past with fairly good success until this past visit. Staffing shortages created massive service and quality issues that one would never expect at this price point of a hotel-especially a Rosewood. The room itself was not tended to regularly- at one point my room was not cleaned over by about 3 PM. Simple requests like ice because there’s no machine nearby would take a long time. The room itself had insects. I have bug bites all over my torso and arms from the spider that I’ve eventually found and killed. Right outside our door we had an ant infestation. There was no Concierge present for the majority of his day to help us with Reservations. They put us in a far away room and did not offer us the opportunity for cart transportation despite multiple requests completely unanswered. I did speak with management about these problems and a were aware of their staffing issues.

The Staff was friendly, accommodating and anticipated you needs. They made you feel comfortable and at home. Can’t say enough good things. We will definitely be going back!