Villa's in Birtley

'There were no cocktails to be had At All ! The pillows need changing as they are like bricks and the Showers need a shower mat as it becomes very, very slippery. This is a shame, because everything else was Great.'

'When we arrived we saw immediately that the sofabed in the lounge was broken and could not be used to sit or sleep on, this was disappointing as it meant there were not enough beds for us all. We contacted the owner and the next day a chap arrived with an airbed. We requested that the sofa be replaced but that did not happen. The wiring in the property is very precarious with one of the light fittings dangling precariously from a plastic junction. The shower does not work. When drawing the...

'Amazing food.'

'The room was lovely, we loved the four post bed. The food was delicious. The castle is amazing and the surrounding countryside '

'the hotel is in a very good place near the city centre, staff excellent'

'I asked for help to figure out the air con and then all was good. It was a stressful journey, but the staff couldnt have done more to help me have as relaxing an experience as possible. All very good at their jobs and very friendly, nothing was too much bother. I've often stayed in 5 star hotels in my working life, but now I am retired, finding a reasonably priced hotel which provides high quality customer service was a delight. I had my dog at Wear Referrals for surgery and cancer...