6/10 – Redelijk
Matthew, San Francisco
27 dec 2025
Attention to detail seems to be missing at this property.
For example the top shelf of the "closet" had tons of dust on it which then got our bags dirty when we placed them there.
Our room mirror was installed poorly and was not vertical which you noticed every time you looked at it.
Our room door of 406 would not latch creating a major security and safety concern we noticed on the 3rd day. We had no idea if it had been that way since we arrived. It took over 6 hours after notifying front desk to have the issue resolved with multiple follow ups with the person on duty. Once issue was resolved there was no notification or acknowledgement from management the issue had been resolved leaving us to wonder if our room was secure as we were away from the property. It was especially unsettling as there was no in room safe for our electronics which is really unacceptable for a four star hotel.
We would often walk by the coffee counter where the baristas would be chatting with themselves without even making eye contact with us as guests much less saying good morning. One morning one of them was literally laying his body across the counter while he played on his phone which was very unprofessional. Yet many times after walking by the staff that looked board and careless, there would be empty cups, napkins and other trash on the tables in the lobby that guests had left behind. Just gave the impression no one really cared about keeping the lobby tidy.
The vale
Matthew
4 nachten verbleven in december 2025
