Vakantie en citytrip naar Alona

Allés was geweldig

The resort is very good, the room, the amenities and the staff are great. The only thing is very poor is that the water in the pool was cold as ice (including our private pool). We didn’t even get into these pools, and almost no one else got into the main pool. For such high level resort I expect it to warm the water in the pool.

Mooie, grote kamers. Heel handig dat er ook Europees type stopcontacten zijn en niet enkel het Engelse type. Mooi, hee groot zwembad. Goede ligbedden en de app om drinken te bestellen is superhandig. Restaurants wel prijzig en geen al te grote porties. Ligging is ideaal. Een paar km wandelen en je bent in Paphos. Bushalte voor de deur.

Personeel receptie

We really enjoyed our stay. Unfortunately one incident left a bad feeling. My friend wanted half board BC of the kosher food. I did not. We arranged it on our 2nd day at the hotel. Dinner was €35 Tue-Thu and €50 Fri-Sat. On Fri at 5 PM I went to reception to cancel my friend’s dinner. She said that for Fri-Sat anyone wanting dinner had to book a table. I confirmed twice and asked about Sat. She confirmed my friend would need to book. On Sat I booked a table for one via WhatsApp and got a confirmation. At checkout we saw a €50 charge for Fri. I reminded her that I had spoken to her the day before and said my friend would not have dinner on Fri. She became confused and said she would call the manager. When he arrived I asked them to check the Fri reservations and see we were not registered for dinner. They said the records were in the closed restaurant and could not be checked. My WhatsApp also showed I booked only one table for Sat. The manager accused me of being disrespectful and using my hands. I apologized and explained this is simply how I talk. I continued calmly. Eventually he told reception to remove the €50 as if he was doing us a favor. Before leaving I apologized again and offered my hand. He shook it without looking at me. After an otherwise wonderful stay this spoiled the end of our experience. We left feeling as though we had been treated like people trying to get something for free because we had simply followed the hotel’s instructions.