Costa Verde : Vacances de luxe

This was a very disappointing experience. When I arrived late at night after a flight, I discovered that the hotel had scheduled a water shutdown between 00:00 and 04:00. As a result, I was unable to shower, brush my teeth, or even access drinking water after a long journey. Had I been informed about this in advance, I would have chosen a different hotel. Unfortunately, despite raising the issue with the hotel, they declined to offer any form of compensation or acknowledge the inconvenience caused. Clear communication about planned maintenance that significantly affects basic amenities is essential.

Parfait séjour à Basoan. Petit déjeuner magique et tortilla les meilleures du monde. Merci.

Bedroom was very nice. The staff - especially front desk (Lupino) was amazing. The breakfast was very good. Great variety. The pools were fantastic.

Gros problèmes sur la douche dont la porte laisse passer par un vide vertical de 1cm une grande partie de l'eau utilisée, de ce fait le sol de la salle de bains est une piscine et aux vu des traces de calcaire au sol le problème est récurrent. Autre Gros problème, sur un séjour de deux nuits la chambre n'était pas faite à 16h, il a fallu réclamer deux fois. Tout ceci fait beaucoup d'imperfections pour un hôtel 5 étoiles.

Au prix de la chambre ( 2000€ ) pour 4, déçu d'avoir eu un clic clac comme deuxième lit, qui en plus était cassé et bricolé avec du scotch, ainsi que petit bémol sur la porte des wc qui est entièrement vitré, pas très intime... Si non hôtel propre et personnel discret et agréable.

This was a very disappointing experience. When I arrived late at night after a flight, I discovered that the hotel had scheduled a water shutdown between 00:00 and 04:00. As a result, I was unable to shower, brush my teeth, or even access drinking water after a long journey. Had I been informed about this in advance, I would have chosen a different hotel. Unfortunately, despite raising the issue with the hotel, they declined to offer any form of compensation or acknowledge the inconvenience caused. Clear communication about planned maintenance that significantly affects basic amenities is essential.

This was a very disappointing experience. When I arrived late at night after a flight, I discovered that the hotel had scheduled a water shutdown between 00:00 and 04:00. As a result, I was unable to shower, brush my teeth, or even access drinking water after a long journey. Had I been informed about this in advance, I would have chosen a different hotel. Unfortunately, despite raising the issue with the hotel, they declined to offer any form of compensation or acknowledge the inconvenience caused. Clear communication about planned maintenance that significantly affects basic amenities is essential, especially for guests arriving late. I cannot recommend staying here based on this experience.