West Portland: All-inclusive vakanties

Just a very nice hotel room. Comfortable rooms and near public transit

Great

Goede service en vriendelijk personeel. Waren erg flexibel en behulpzaam. Echt een aanrader

My wife left her $160 KEEN boots inside the shoe drawer of our hotel room. I personally saw them there while packing shortly before checkout, and nobody in our party removed them. Hyatt later confirmed that the room had been cleaned after our departure, but the boots were never turned in or recorded by Lost & Found. We repeatedly contacted the hotel and escalated the matter through Hyatt corporate. A senior operations manager eventually said the hotel would check the room again and speak directly with the room attendant who serviced it. However, Hyatt has not confirmed whether it preserved the room-access records, housekeeping records, Lost & Found records, or relevant back-of-house surveillance footage that I specifically requested. I filed an official theft report with the Portland Police Bureau and provided Hyatt with the approved police report. As of this review, my replies to hotel management have gone unanswered, and Hyatt has offered neither recovery of the boots nor reimbursement. What is especially frustrating is Hyatt repeatedly framing this as something we “misplaced.” The boots were left in a known location and then disappeared after the room was serviced. Mistakes happen, but trust depends on how a hotel responds afterward. So far, the response has been slow, defensive, and lacking accountability. I will update this review if Hyatt meaningfully investigates and resolves the loss.

Great