South East England: Luxe vakanties

SCAMMED we felt totally scammed. If your thinking of Booking this place Please read all the poor reviews in relation to this property, they are all accurate. Its NOT A HOTEL, Its a house in what looks like council estate. Its a 4 bedroom house that this man let's out with a several Booking platforms with a listing that is totally inaccurate. Like many have said, pool and gym pictures do not exist at the property, they are in a leisure centre down the road. We booked a family room that was advertised as 1 king bed 1 double bed 1 single bed private bathroom for 4 nights in a Non smoking "hotel" ,booked over a month ago. Got message day before arrival saying we needed to pay extra to make it private bathroom with 3 rooms. Told we need to book 2 more rooms, we stayed 1 night. Smoke in 2 rooms unbearable if you have asthma, banging constantly through night from neighbours, it was an extremely hot few days so windows had to be left open. 1 fan available, was useless, curfew in rules not told about had to be back in house by 11pm , cant shower or make noise between 11 and 6am. If we had of know all this in the online booking we would not have booked at all. We had to go to 2 family events that would have both have been after 2am arrival back. Totally ridiculous, we left after 1 night , didn't feel safe or secure and walking on eggshells as a previous guest has said in reviews. So we booked elsewhere, this listing needs to be taken down by Hotels com. Totally misleading

Zeer fijn hotel. De kamer was ruim en schoon, het personeel vriendelijk en behulpzaam. Het ontbijt (aan de overkant van de straat, klein minpuntje) was uitstekend: zeer verzorgd, zeer ruime keuze (inclusief Engels ontbijt) en steeds goed aangevuld, voldoende plaatsen. Op de kamer op de 9de verdieping hoor je niks van het straatlawaai beneden, ook geen last van geluid van buren. Koffers kunnen bewaard worden tot je kan inchecken, en ook na het uitchecken. Uitstekende uitvalsbasis: Victoria Line, Circle Line, District Line en vele buslijnen op een paar minuten wandelen.

We had booked a room at Montcalm Mayfair Townhouse but upon arriving were told that our booking has been changed to Montcalm Mayfair Autograph. We had made the reservation for 3 persons and had booked a 25sqm room. At the Autograph we were made to wait for the hotel to find us a room for over 1.5 hours making us miss our dinner reservations. We were given a two-person room that just barely fitted the extra bed, which you had to pass sideways to get to the other side of the room. Our room was also situated in the basement with hotel staff walking just outside our window so the curtains had to be closed all the time making the room very dark and stuffy. There was a maintenance room just outside our room and they had left the door open for the whole night so that it sounded like some one was vacuum cleaning outside our hotel room. When complaining about this, the junior manager behaved very inappropriately towards us, trying to gaslight us by telling you can't hear the maintenance room noice in our room and later that we have made the booking for just 2 people instead of 3 and that the room they gave us is better and the same size as the room we had originally booked at the Townhouse. They tried to make us cancel our booking instead of trying to find a solution to the situation. At the same time we saw that the room we had originally booked on Hotels.com was free and bookable on the website, so I feel like this is a scam that they do.

De kamer was zeer schoon. Vriendelijk personeel. En een fantastisch uitgebreid ontbijt. Zou hier zeker teruggaan!! Een aanrader!

Nice accomodaties and staff

Zeer fijn hotel. De kamer was ruim en schoon, het personeel vriendelijk en behulpzaam. Het ontbijt (aan de overkant van de straat, klein minpuntje) was uitstekend: zeer verzorgd, zeer ruime keuze (inclusief Engels ontbijt) en steeds goed aangevuld, voldoende plaatsen. Op de kamer op de 9de verdieping hoor je niks van het straatlawaai beneden, ook geen last van geluid van buren. Koffers kunnen bewaard worden tot je kan inchecken, en ook na het uitchecken. Uitstekende uitvalsbasis: Victoria Line, Circle Line, District Line en vele buslijnen op een paar minuten wandelen.

De kamer was zeer schoon. Vriendelijk personeel. En een fantastisch uitgebreid ontbijt. Zou hier zeker teruggaan!! Een aanrader!

Zeer fijn hotel. De kamer was ruim en schoon, het personeel vriendelijk en behulpzaam. Het ontbijt (aan de overkant van de straat, klein minpuntje) was uitstekend: zeer verzorgd, zeer ruime keuze (inclusief Engels ontbijt) en steeds goed aangevuld, voldoende plaatsen. Op de kamer op de 9de verdieping hoor je niks van het straatlawaai beneden, ook geen last van geluid van buren. Koffers kunnen bewaard worden tot je kan inchecken, en ook na het uitchecken. Uitstekende uitvalsbasis: Victoria Line, Circle Line, District Line en vele buslijnen op een paar minuten wandelen.