Ile de Porto Rico : Vacances aventure

Personnel exceptionnel, arrangeant, sympathique et souriant en particulier guadiel, carolina et kevin Chambre très propre Lit confortable Emplacement idéal pour visiter

Nous avons été logés dans une chambre ( 4139) sans aucune vue extérieure ! Le petit balcon donnait directement sur le bâtiment des congrès. Nous avons immédiatement demande un changement de chambre, mais malgré qu'il y avait de nombreuses chambres disponibles, on nous a refusé le changement sous prétexte que la réservation avait été faite par Expédia et qu'ils ne pouvait donc pas nous déplacer. Le responsable de l'hôtel nous a affirmé que ces chambres sans vue étaient systématiquement attribuées aux clients d'Expedia ! Nous avons immédiatement appelé le service clientèle d'Expedia mais la gentille préposée nous a annoncé, après 55 minutes d'attente, qu'elle n'arrivait pas à rejoindre le responsable de l'hôtel. Nous avons donc passé 3 jours fort déçus. C'est à se demander s'il n'est pas préférable de reserver directement à cet hotel pour avoir une chambre correcte.

The different bar and restaurant areas were very accommodating and accessible

We made it our mission to use every amenity this Four Seasons offers, and somehow the property delivered on all of them. We started our days at the breakfast buffet ($52). The spread was incredible, but the real star was the passion fruit juice. I'm not exaggerating when I say I had three glasses every single morning. From there we kept busy. We played tennis, hit balls at the driving range, and took a cart around the golf course. We tried both swimming pools, which were spotless, and spent time on a beach with some of the softest sand we've ever walked on. We borrowed bikes and rode the trails down to the farm, the animal sanctuary, and the petting zoo, which was a highlight. We also spent time at the wellness center, which was the perfect way to slow down between activities. One of the best parts was how uncrowded everything felt. There were so few guests that the pools, beach, and courts felt almost private. And whenever we needed to get somewhere, a golf cart was ready to take us anywhere on the property at a moment's notice. Dinner was just as memorable. We tried the new restaurant, Perla, and it was awesome. But Palm Court absolutely blew our minds. If you only have one dinner here, or even three, make it Palm Court. Of course, the legendary Four Seasons concierge lived up to the reputation. Every request was handled quickly and with genuine warmth. To sum it up in one word: iconic.

Bel hôtel avec une histoire fascinante. Nous avons passé un long week-end avec notre chien à Puerto Rico. Pet Friendly!!!!

We made it our mission to use every amenity this Four Seasons offers, and somehow the property delivered on all of them. We started our days at the breakfast buffet ($52). The spread was incredible, but the real star was the passion fruit juice. I'm not exaggerating when I say I had three glasses every single morning. From there we kept busy. We played tennis, hit balls at the driving range, and took a cart around the golf course. We tried both swimming pools, which were spotless, and spent time on a beach with some of the softest sand we've ever walked on. We borrowed bikes and rode the trails down to the farm, the animal sanctuary, and the petting zoo, which was a highlight. We also spent time at the wellness center, which was the perfect way to slow down between activities. One of the best parts was how uncrowded everything felt. There were so few guests that the pools, beach, and courts felt almost private. And whenever we needed to get somewhere, a golf cart was ready to take us anywhere on the property at a moment's notice. Dinner was just as memorable. We tried the new restaurant, Perla, and it was awesome. But Palm Court absolutely blew our minds. If you only have one dinner here, or even three, make it Palm Court. Of course, the legendary Four Seasons concierge lived up to the reputation. Every request was handled quickly and with genuine warmth. To sum it up in one word: iconic.