Samoa: Kindvriendelijke vakanties

On arrival I paid for our accommodation and was charged in Samoan Tala my booking was in NZD. When I checked my bank account the next day I found I had been charged substantially more than the amount confirmed in my booking. I raised the issue with reception and was told they would investigate. After receiving no response to a follow up email to reservations I eventually contacted the General Manager who resolved the issue promptly. Before our stay I was asked if we were celebrating a special occasion. I advised that it was my birthday and requested that my group be booked into the cultural night and dinner on our first evening. I confirmed this again at check in and was assured the booking would be made. However when we arrived there was no booking for us. It also made me question why guests are asked about special occasions if there is no intention of acknowledging them. My birthday was eventually recognised but only after I raised my concerns with the General Manager about all the issues we experienced so it did not feel genuine. The accommodation is tired and not worth what we paid. Many of the staff seemed disengaged, ordering food or drinks often meant waiting an hour or more with some orders forgotten altogether. The food was often disappointing. The rooms were not serviced daily and when they were the service usually consisted of little more than replacing the towels. The highlight of our stay was the stunning beach and the wonderful group I travelled with.

It is a great place to spend your vacation. We would stay here again if we come to Samoa. However, one recommended improvement is to add mosquitos repellent devices to the rooms and restaurant

Mooi nieuw hotel. Kamers zijn groot. Design mooi, wel wat vreemd ingericht: bureau achter het bed; glas tussen douche en toilet (niet zo handig als je kamer met iemand deelt). Dames aan de receptie zijn super vriendelijk en service-georienteerd. Ook de IT man die ons hielp met de equipment voor de trainingen die we gaven was erg behulpzaam. Mooi zwembad en eigen klein strand. Minpunten: er wordt niet goed schoongemaakt: mieren in de badkamer en hoeken en plinten worden niet schoongemaakt. Restaurant moet een nieuwe chefkok hebben of de kok moet meedoen aan Masterchef Australië: kip, rundvlees waren droog en taai. Keuze is beperkt en als je risotto wil bestellen, is dat er telkens niet. De laatste dagen zijn we maar buiten het hotel gaan eten. Jammer want restaurant ziet er mooi uit en ja kan buiten eten in een mooie sfeer. Ik heb het idee dat de hotelmanager niet zo goed met zijn mensen omgaat (gaat tekeer - hebben we gezien), terwijl juist zij super vriendelijk en behulpzaam waren.

Very beautiful and relaxing stay

Great pool and friendly staff. Fire shows at night were very special.

Great pool and friendly staff. Fire shows at night were very special.

Charmant hotel. Uitstekend personeel. Mooie locatie.