We ALWAYS book hotels based on pool availability, this pool was NOT open and they said it was because the lights were out. The lights were NOT out in the rest of the building and the staff did NOTHING to ensure that we would come back after we voiced our disappointment that the pool was closed. It was also raining outside, so we thought we would have enjoyed the pool all night long. If I pay for a service that CANNOT be rendered, for any reason, something should be done to ensure that I am still happy with my stay. The room was EXPENSIVE, and we didn't get to enjoy something we paid for. Not sure if I will ever return to this hotel and I DEFINETLY will tell EVERYONE I know to go somewhere else.
