Hotels in de buurt van West Herr Performing Arts Center (Rochester)

'Clean room, kind staff'

'Staff were courteous and helpful across the board. Our room was clean, beds were comfortable. Would definitely return'

'Very charming and welcoming place. The attention to details is amazing. The hosts are very nice and thoughtful.'

'Thank you so much to all staff members, attentive and helpful , for such a wonderful experience in your hotel !. Vanni’s Jazz Lounge ,cosy, amazing vibes , the cocktails were delicious , high quality!'

'What’s the coolest, most “un-hotel” hotel in the ROCH? School 31! Incredibly accommodating, attentive service, bespoke loft spaces interestingly designed in an historic re-purposed space. GO THERE!'

'Beautiful hotel very nice stay'

'We were there for multiple nites. After the first one we had to ask the front desk to have our room serviced as had not been. The staf dealing with guests are excellent, very friendly and goi g out of their way to accommodate us. The breakfast cook was excellent '

'The room was terribly clean. There was trash under the desk ,and the bathroom sink had never been swept. They really need to pay more attention to cleaning.'

'Although the room was less expensive than others in the area, the hotel was surprisingly awful. There was no remote for the TV, no air conditioning and the Continental Breakfast was remarkably scant. I was told the AC could not be used since the heat was activated for use. My room was 76°! It was very difficult to sleep and no apologies were provided. Also, the website was blamed for the false advertising of a working pool and a single king-sized bed.'

'Nice property but not worth the price.'

'Our stay was wonderful. The staff was friendly and kind. The room was immaculate. Breakfast was plentiful and delicious. We couldn’t ask for more.'

'Great place'

'Clean room and great staff!'

'I had reserved an accessible room with wheel-in shower. When I checked in I learned that room wasn't available nor any other accessible room. The only room available was inaccessible. It was late and I had no choice but to stay there. I was told I'd be moved to accessible room the next day, which did occur but it had a tub with shower chair. The first shower chair was missing a rubber tip on one of the legs and another one was cracked. I did get a replacement the next day. The automatic...

'I stayed at this hotel for 7nights 8days as we are Diamond Plus Members. I did not book through IGH and immediately regretted not doing so. The pool was not open all week. I could not get my room cleaned or fresh towels unless I threw them outside of my door and even then i had to request new towels or fresh garbage bags to be put in. The sink was clogged but the gentleman fixed it immediately. Problem is, he left the black gunk all over the sink and floor. No one came to clean that up. The...

'Bed was comfortable'

'Slow down talking when checking in customers.'

'It was old and run down looking and the room was moldy'

'I've stayed at the property 5 times in the last 18 months, and it seems to be more renovated at each visit'

'Hotel was clean and basic, knowing there were 3 occupants, I wish they set up the room with enough towels and pillows so I didn’t have to call and ask. We booked a suite, the couch was extremely uncomfortable hard as a rock and could have used cushions, there was only 1. Pool was small, but otherwise the hotel appears to be clean.'