8/10
Booked 2 months in advance for a 2 night stay, after flight delays arrive at the house to find information provided (door code) was wrong. Slept in a Waffle House parking lot after unsuccessful communication attempts to the owner at 2am. The owner reached out to me at 5:45am and had no idea I had a paid reservation to the house! I tried getting a hotel and everything was booked for AIT graduations at Ft. Leonard wood. She quickly provided access to the house after I explained the situation, provided proof of reservation. She allowed us to stay the night and provided a full refund for the inconvenience. She was more than helpful and went above and beyond to help us with our stay during my daughters Army graduation. She saved us when Vrbo had no answers for me. The Vrbo representative I spoke to at 2am told me I should have checked in a 3pm not 2am. I was beyond upset to say the least.
Adriana R.
Séjour de 2 nuits en juin 2025